Phil Long Hyundai of Motor City

Salesman Dan is a great salesman, brought us back to our original points when we got off onto other topics. very through, listened to our desires and we ended Dan is a great salesman, brought us back to our original points when we got off onto other topics. very through, listened to our desires and we ended up with a vehicle we really love. More

Friendly, Professional, Knowledgeable Was in search for a used car for myself that will eventually be my sons car. I worked with Richard Ryan who was outstanding! My family and I were ext Was in search for a used car for myself that will eventually be my sons car. I worked with Richard Ryan who was outstanding! My family and I were extremely pleased with Richards knowledge, patience and professionalism. He showed us all of our options and while doing this he asked all the right questions and made sure we test drove any car that we selected. Scott Husted and Christian the sales managers were very professional and friendly. We were able to work out a deal that made me very happy. They explained my interest rates and gave us plenty of payment options. Great Dealership More

Finance the Divorced Father My only concern was the financing, I actually came in several months previous and spoke with Jerry. I was impressed with him enough to make him and Hy My only concern was the financing, I actually came in several months previous and spoke with Jerry. I was impressed with him enough to make him and Hyundai my 1st stop once I was ready to purchase. He and Phil Ling found me financing ( at a but-hurt rate :() I was able to drive away that night. I have only owned 2 new cars in my life, Both Hyundais. I am 49 Years old. Thank you for the dependable vehicle. More

Say one thing and then do another. I was so excited that they had the vehile my family had been looking for, granted it was used but it was perfect. We took it for a test drive and poi I was so excited that they had the vehile my family had been looking for, granted it was used but it was perfect. We took it for a test drive and pointed out a few things that needed fixed and we were told thats fine and that they would fix it. The navigation system was one of them. The Sales man came out and fiddled with a few things an ta-da it worked. Believing that it was fixed we proceeded with the sale. When we got home we discovered that the system would not read DVD's or Cd's. When I brought it back I had to fight tooth and nail to get it fixed and it never was. It was replaced with an after market DVD player that doesnt work the same as the original would have. Since I had to fight for the DVD to be installed I come to find out that they (sales) wont pay for my bushing to be replaced even though it was in my contract. On the plus side their service team is great. More

Great service after looking at car at the Chapel hills location, the next day i had received a call from sales person John Parris at Motor City. I told him exactly after looking at car at the Chapel hills location, the next day i had received a call from sales person John Parris at Motor City. I told him exactly what i was looking for and arrived at 6pm that evening. This would wind up being the best experience i have ever had at a car dealership. John knew what i wanted and didn't try to sell me anything else. Steve ? The GM was amazing and got me the financing i needed very quickly. Great Job guys! More

auto purchase customer focused business! product awareness is key to assist on finding the right product desired. positive experience throughout the purchase sessio customer focused business! product awareness is key to assist on finding the right product desired. positive experience throughout the purchase session. willingness to obtain the best deal was key. More

Friendly Staff Staff was great. Worked with me to price out many different options and show me many different features and options on packages. Finance department di Staff was great. Worked with me to price out many different options and show me many different features and options on packages. Finance department did not stop looking until I was satisfied with my rate. More

Great Experience Buying a car here was a very positive experience. The staff here made buying a car easy and straightforward. I would buy from them again. Buying a car here was a very positive experience. The staff here made buying a car easy and straightforward. I would buy from them again. More

Mixed feelings to say the least. The bad: salesman and finance person were both very pushy about giving them perfect ratings stressing how much it affects their pay. Not professional. The bad: salesman and finance person were both very pushy about giving them perfect ratings stressing how much it affects their pay. Not professional. The car was delivered very clean, yet it smelled so strongly of chemicals that it gave me a headache within minutes. We also agreed on a monthly payment during our negotiations, yet it was not held up at all when I finally made it to finance. The good: the manager at Phil Long hyundai is outstanding. I was always taken care of thru my many many problems I encountered buying this car. He was extremely understanding and did everything he could to make sure I was satisfied. Can't say enough good things about him. The service department is another great thing about Phil Long hyundai. They are very courteous and knowledgeable. Any problems I found with my car within the first few days of owning it, they took care of without arguing one bit. Extremely speedy service as well. I will never buy another vehicle from any Phil Long establishment ever again because of how I was treated at the different places I went to on my car buying experience, but if there is any glimmer of a good thing, it's these two shining stars (the manager and the service department) More

Efficient and Friendly Nothing more to add other than this review is a bit time consuming, although I appreciate your efforts in getting feedback from your clients. I was in Nothing more to add other than this review is a bit time consuming, although I appreciate your efforts in getting feedback from your clients. I was informed that this is a VERY important ingredient in determining the success of your staff. More