Phil Long Hyundai of Motor City - Service Center

Took me having to contact customer service rep and the manager in order to get a reply on the status of my vehicle after over a month. manager in order to get a reply on the status of my vehicle after over a month. More

Everything went well and my appointment was right on time. My service advisor was very nice and courteous. time. My service advisor was very nice and courteous. More

Arrived on time, Charlie was waiting for me, had me in and out in under an hour. Problem fixed. Great job! and out in under an hour. Problem fixed. Great job! More

You guys sell lemons that are unsafe to drive, you rush people into financing and are incredibly dishonest. I bought a car, made it to the interstate and then had to have it towed home. Tried to contact th people into financing and are incredibly dishonest. I bought a car, made it to the interstate and then had to have it towed home. Tried to contact the dealer for help and got nowhere and still haven’t heard from them. I will never buy another car from Phil long and won’t refer anyone else to either More

Courteous and informative. Car is back and 100%! Everyone was super nice and I felt kept me informed and involved. Car is back and 100%! Everyone was super nice and I felt kept me informed and involved. More

Every one who helped us during the sales process was very knowledgeable and fredeling. I would highly recommend Phil Long Hyundai to anyone interested in the Hyundai Tucson Plug-In Hybrid. At the end of th knowledgeable and fredeling. I would highly recommend Phil Long Hyundai to anyone interested in the Hyundai Tucson Plug-In Hybrid. At the end of the sales process no one mentioned that the Hyundai we took home didn't have MS tires. If there's anything the dealer would offer to switch out the tires, let me know. More

I took my vehicle in on January 6 for warning lights that were on my dashboard. My car was promptly taken in and then 45 minutes later was parked on the side of the service center where it’s sat for over 30 were on my dashboard. My car was promptly taken in and then 45 minutes later was parked on the side of the service center where it’s sat for over 30 more minutes and no one came to tell me anything. I walked over to the desk. The gentleman behind said that my service advisor went out to lunch and he would look for my paperwork. The paperwork and my keys were on the desk and I’m sure they were there for the 30 minutes that my car was parked on the side, you have three service advisors behind that desk, all walking past it like it doesn’t exist with no urgency, because rather than look at the paper with the keys on it and call me as I waited in the waiting area the whole time, no, let’s just wait for service advisor. who’s out to lunch to get back and keep me waiting. and the gentleman took a look at it and said that my service advisor would get back to me with what was wrong And causing the service lights to come on my dashboard. I read the paper that I signed and was told I should expect a phone call by next week for a part to come in so my vehicle can be serviced again. I asked if my vehicle is safe to drive While I wait for this part and wait for the phone call follow up and the gentleman behind the counter seemed a little bit confused, looked at something on screen and said and I quote, “ Yeah, it should be all right. I don’t think there should be a problem with you driving”. I understand that they just moved into a new building, I understand if things can be a little hectic at first, but the sense of urgency and the communication is almost nonexistent. You walk in the place and automatically you’re stared at like you’re a burden, everyone there looks tired and frustrated and when someone is available to help, they look you up and say “oh your service advisor will be with you” as if that person can’t help you themselves. Very frustrating going here hopefully the mood and attitude in that place changes & the communication level improves. I still have not received a phone call from my service advisor as to what exactly is going on with my vehicle, I am driving it with caution, and hopefully I’ll get a call next week with a follow up letting me know if the part has arrived or where I stand with the vehicle and the warning lights More

I am very confident with the care and customer service I received. David Moore goes above and beyond. received. David Moore goes above and beyond. More

Best dealer in town. I had hassle free leasing from them. Great customer support and they know their stuff really well. I had hassle free leasing from them. Great customer support and they know their stuff really well. More

Phil Long Hyundai made sure i was happy with my purchase. Jessi my sales person did a great job and so do Mary when I took delivery; making sure I knew all of my trucks new features. Jessi my sales person did a great job and so do Mary when I took delivery; making sure I knew all of my trucks new features. More