Phil Meador Subaru

Customer service after the sale was outstanding. Brent Harland was an outstanding sales person. He really knows his stuff. Matthew Bresnyan the Finance Manager made a significant math error on the Brent Harland was an outstanding sales person. He really knows his stuff. Matthew Bresnyan the Finance Manager made a significant math error on the retail purchase agreement. He called needing an additional payment two weeks after the sale. If we had been getting a loan we would have had to refinance the vehicle. Bring your calculator and check their math before signing the documents. Update: One week later Matthew called to apologize. We had previously ordered a couple of Subaru accessories which the dealership needed to install. When we arrived at the dealership for the installation, Brent met us & informed us that Phil Meador Subaru was paying the cost of the parts, we only had to pay installation labor charges. We feel the dealership has gone above & beyond in making up for their error. More

Brad Simpson - having you as our sales person was a pleasure My wife and I recently purchased a Jasmine Green Forester. Brad's handling of my initial e-mail based inquiry, follow-up questions, and final purchas My wife and I recently purchased a Jasmine Green Forester. Brad's handling of my initial e-mail based inquiry, follow-up questions, and final purchase was excellent. More

Thanks Julie and Isreal we love our car! Julie was great to work with, she spent the time needed and answered all of our questions. We will definately buy our next car there, and recommend it Julie was great to work with, she spent the time needed and answered all of our questions. We will definately buy our next car there, and recommend it to our family and friends. Thanks guys, we love our new car! Isreal thanks for all you did for us! Greatly appreciated! More

Very Happy I recently purchased a 2015 Forester XT. I dealt with Joey Chandler who was very personable, knowledgeable, and accommodating. He helped to get me I recently purchased a 2015 Forester XT. I dealt with Joey Chandler who was very personable, knowledgeable, and accommodating. He helped to get me the best price in the area and made the overall buying experience a pleasure. This is my third Subaru from Phil Meador with more to come. More

Spectacular Experience I enjoyed purchasing my new Subaru. Brent was no nonsense, respected my time and made the transaction truly a breeze. Although prepared for the fina I enjoyed purchasing my new Subaru. Brent was no nonsense, respected my time and made the transaction truly a breeze. Although prepared for the finance manager to try and squeeze the life out of me, he did not. Matt made me laugh and I'm pretty sure I made a new friend for life. More

Great Buying Experience at Phil Meador Subaru We bought a factory certified 2013 Subaru Outback from Phil Meador. Joey Chandler greeted us professionally and appropriately, neither too intense nor We bought a factory certified 2013 Subaru Outback from Phil Meador. Joey Chandler greeted us professionally and appropriately, neither too intense nor seemingly disinterested. He has tremendous product knowledge, a wonderful demeanor, and made the actual negotiation process fast and painless! Joey has forever changed my impression of what buying a car can be like, in a very positive way. Thank you for a GREAT buying experience! More

Fantastic! Brent and Phil Meador Subaru made buying a new car a pleasure. Brent was friendly, helpful and knew about the vehicle we were interested in. Brent and Phil Meador Subaru made buying a new car a pleasure. Brent was friendly, helpful and knew about the vehicle we were interested in. More

Everyone was extremely friendly and helpful. Julie has a large knowledge on the cars they have there. They answered all of my questions before I even asked them. They were great on a follow up on my car. I large knowledge on the cars they have there. They answered all of my questions before I even asked them. They were great on a follow up on my car. I would recommend them to anyone. The product sells itself. More

Drove from Idaho Falls back to friends at Phil Meader. We tired to buy the car in Idaho Falls to support the local economy. It was the worst experience and I will skip the frustration and drive back to my ho tired to buy the car in Idaho Falls to support the local economy. It was the worst experience and I will skip the frustration and drive back to my home town and buy my new truck in the next few months. I had forgotten how easy it was to buy cars at a Phil Medar dealership. We got a great deal and compared it to the same car in Salt Lake. Highly recommend this place if you want a fair deal and no hassle this is the place. More

This is the text of a letter I've sent to SOA about a very bad experience with Phil Meador Subaru: I currently own two STIs, a 2011 and a 2010. I purchased the 2010 back in April and then later on d very bad experience with Phil Meador Subaru: I currently own two STIs, a 2011 and a 2010. I purchased the 2010 back in April and then later on decided I liked the sedan better, trading another car on it. I then put the 2010 up for sale on consignment. It wasn't getting much action at the Chevy dealer in Rexburg where I purchased the 2011, so I called Phil Meador Subaru in Pocatello, ID (about 50 miles south of here) to see if they would be able to put it on consignment on their lot. They had a fairly decent reputation and seem to move a lot of Subarus. I spoke with a rep named Eric on the 19th. He said they would be willing to buy the car from me outright. He took the VIN and did some checking last week, and they offered to buy it for $26,500. That's well below book value but we're anxious to get rid of one of our car payments and stick with the 2011, so we agreed. Eric said they would pick up the car from the dealer in Rexburg, ID (about 25 miles north of here) so I could just drive down there directly from work the next day. On Thursday last week I was on my way down to Pocatello when Eric called me on the road and said I probably shouldn’t come down to Pocatello that day as agreed, they wanted to look at the car more. They said it was not running quite right and needed to look at it some more. I turned around and went back to Idaho Falls. Then a few minutes later Eric called me again and said the deal was off, they didn’t want to buy the car because it wasn’t running right, but they wouldn’t say what was wrong. He offered to let their service shop do a diagnostic on it for a fee, he wasn’t sure what that was and said he’d have their service manager call me with the details. We want to have the car running right one way or the other, so we agreed to that and I waited for the call from their service department. It never came. The next day I was about to call the dealership again to find out about having the service done, but Eric called me first and informed me they had already taken the car back up and dropped it off to the dealership in Rexburg. They did not ask me for my consent. He did not explain why they have apparently refused to help diagnose the problem as discussed the previous day, much less why they backed out on their agreement to purchase the car, and they still would not provide any specifics at all on what the car was supposed to be doing. I had to go up to Rexburg to pick the car up – it ran just fine all the way home, other than a very slight hiss under boost which has the symptoms of a slight boost leak – hardly a difficult problem to address. Besides reneging on their agreement to purchase the car after checking its service history, which was bad enough, I can’t imagine why they would refuse to help a Subaru owner with a vehicle problem even if I had already agreed to pay for the diagnostic – and especially since the car is still under its drivetrain warranty. I am completely shocked that they would take a car a dump it somewhere else without the owner’s permission. I really enjoy both cars but can only keep one of them for now. When it’s time to upgrade again it will be extremely difficult to keep giving Subaru my business when I get treatment like this from the nearby dealerships. You might want to do something about that. More