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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
804 Reviews
Call Service Center (877) 897-0977

804 Reviews of Phil Wright Autoplex - Service Center

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March 07, 2023

Great customer service! Clean waiting area! Really wish we had the coffee machine the Toyota service has though! :(( More

by CLKP.1966
Recommend Dealer
Yes
Employees Worked With
Service Area!
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Mar 09, 2023 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Phil Wright Autoplex Team

March 06, 2023

We had a service problem, but they took good care of it! Kelly took care of the problem ! More

by EPORCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Mar 09, 2023 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

March 02, 2023

For fast freindly service we use Phil Wright Autoplex Danial and Dwayne to a great Job for their customers More

by DKAhrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Freeman
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Mar 07, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

February 24, 2023

Dewayne works for me and phil wright. he takes care of both of us. Friendly. Very knowledgeable. Have been montoring my oil consumption since I bought my truck from Phil Wright. I am A r More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne, Kelli, and Ashlyn were awesome to work with on my service visit
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Feb 27, 2023 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

Feb 27, 2023 -

TCASTONJR responded

THANK YOU tcastonjr@yahoo.com

February 15, 2023

Frank was great. He ran several test to try to ID my issue. He was very easy to do business with. More

by paulsmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank in maintenance/repairs
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Feb 16, 2023 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

February 15, 2023

Dewayne, Kelli, and Ashlyn were awesome to work with on my service visit.. Replaced the tires and an alignment this go around. More

by j.ayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Phil Wright Autoplex responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Phil Wright Autoplex special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Phil Wright Autoplex Team

February 09, 2023

As always the service desk was very friendly. They got me in and out quickly on my oil change. More

by CHARBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Feb 10, 2023 -

Phil Wright Autoplex responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Phil Wright Autoplex Team

February 09, 2023

The service personnel are pleasant attentive and excellent to work with. They are very thorough and I am very confident that they know their business. More

by LAVOINKETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DWAYNE and KELLY
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Feb 10, 2023 -

Phil Wright Autoplex responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Phil Wright Autoplex Team

February 05, 2023

This was service appointment for my 2021 GMC 3500 dually. All went well except I had to return the next day to have my tires properly rotated. They were originally rotated as if they were the aluminu More

by GCAROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2023 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

February 01, 2023

Staff in Service Dept were courteous, friendly and professional. Went in for oil change and tire rotation, work was done quickly. More

by BETH72837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 03, 2023 -

Phil Wright Autoplex responded

Beth, thank you for sharing this great feedback with us. We feel our service department is what makes Phil Wright Autoplex special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Phil Wright Autoplex Team

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