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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
591 Reviews

591 Reviews of Phil Wright Autoplex - Service Center

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December 04, 2022

Myself and several family members buy from Phil wright. I purchased my 3rd vehicle with Phil wright because Iv always had amazing experiences in the past . Within 3 months, my new vehicle started having p More

by KATELYNGOLDSBOROUGH
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Holbrook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Phil Wright Autoplex responded

Thank you for taking the time to share your recent experience at Phil Wright Autoplex. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Phil Wright Autoplex Team

November 25, 2022

Quick and friendly. Always get appointment the week I call. Ready to get a new car soon More

by BILLIEJEANWARREN
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 28, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

Nov 28, 2022 -

BILLIEJEANWARREN responded

Thank you

November 23, 2022

The chevrolet service department does their very best to get you in and out and not make you pay for things to be done that you don’t need. Been using their service department for 12 years. More

by MOSELEYM76
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
Nov 25, 2022 -

Phil Wright Autoplex responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Phil Wright Autoplex Team

November 07, 2022

Excellent service and and customer service for my family and glad to know that I can rely on them More

by smokey200062
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Nov 09, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Phil Wright Autoplex Team

November 06, 2022

Service worked on a recall and installed the brake light incorrectly causing water damage to my headliner and "warranty won't cover" AND charged me $75 just to tell me that! Not happy with ANY of the "servi More

by CANYN13.TH
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Phil Wright Autoplex responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Phil Wright Autoplex Team

Nov 08, 2022 -

CANYN13.TH responded

Our salesman, Blake, got with the service department and they have offered us some "free" services for the issues. We shall see what the outcome is. Big thank you to Blake!

November 03, 2022

Awesome service. Always friendly. Service done quickly. Thanks for fixing big red. Best Service Department in Russellville. More

by CGOODW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne
Nov 07, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

October 28, 2022

Fast friendly service performed in a timely manor. Courteous friendly greeting. Well satisfied with all aspects of the service. More

by ltr0
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 31, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

October 27, 2022

Friendly, knowledgeable, ready to help answer my questions will be returning g for any problem I have More

by BANDLMILLS2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

October 26, 2022

I had repairs done on Monday that didn't go quite right and Dwayne got my car right in on Tuesday and had the repairs done immediately. Wonderful and professional service department. Can't say enough about More

by lmsanders56
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne
Oct 28, 2022 -

Phil Wright Autoplex responded

Hello, thank you for taking the time to write this review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Phil Wright Autoplex and we look forward to your continued business! Sincerely, The Phil Wright Autoplex Team

October 15, 2022

It's a excellent dealership they've always fixed everything that they said that they would do and I've always had good luck there More

by DARRELLFORD
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vernon Hubbart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Saxon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Holloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

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