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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
351 Lifetime Reviews Review Dealership

351 Reviews of Phil Wright Autoplex - Service Center

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February 26, 2021

"I will first say I don't mind doing surveys but I don't..."

- OPOSSUM1H

I will first say I don't mind doing surveys but I don't like having to write so many words .As far as the work on my rig and the people waiting on me done a great jo . I wouldn't have give it 5 stars if I was unhappy I will also say this is the 4th time within 13;000 miles. I am unhappy with that. They are trying very hard to fix the problem. I traded a very good FORD for this GM product. My wife's ideal because she wanted a Tahoe. the last 2 GM products where nothing but trouble. That's why I switched to Ford years ago.so for going back to GM has been disappointing. The people at Phil Wright have been great.

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Recommend Dealer
Yes
Employees Worked With
February 09, 2021

"Excellent service and good value. They always inform me..."

- DWCUMMINGS

Excellent service and good value. They always inform me of what is going on and are very friendly. My family have been customers for years and will remain customers.

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Recommend Dealer
Yes
Employees Worked With
February 06, 2021

"zack is one the best saleman down there........... If i..."

- TCASTONJR

zack is one the best saleman down there........... If i have problem he helps and get it fixed, with help from the other great personal down there at Phil wright immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Recommend Dealer
Yes
Employees Worked With
February 06, 2021

"I feel like my experience was not great. I feel like they..."

- Liz

I feel like my experience was not great. I feel like they just checked off things on the paper without fully looking and checking everything that they said. My tire pressures were all over the place when they should have been the same if they checked them. My windshield wipers streak really bad but they marked them as being green. They marked my tires at all being a 6 and I know for sure that one tire is different because we had to replace a tire. I don't feel like they rotated my tires when they changed my oil as well. Overall I just think they marked everything as being checked and didn't really do the work to check them.

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Recommend Dealer
No
Employees Worked With
February 06, 2021

"Was there in town shopping and I went to go home. The..."

- VMLEMMONS

Was there in town shopping and I went to go home. The car wouldn’t start 3 try’s finally. The car was reading all kinds of stuff. It would drive but barely. Couldn’t hard steer. It said to drive slow. Went straight to Phil Wright and they got me right in. Told me what was wrong and all this , no appointment.

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Recommend Dealer
Yes
Employees Worked With
Service personnel
January 29, 2021

"Service personnel was rude! When my wife arrived she..."

- PAULBROCK232005

Service personnel was rude! When my wife arrived she waited at the window and was told to move to the other window. Their was no formal greeting or anything.

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Recommend Dealer
No
Employees Worked With
Receptionist
January 28, 2021

"Excellent service on my Corvette like always. I don’t..."

- emgreathouse70

Excellent service on my Corvette like always. I don’t worry about workmanship or technical knowledge with this service team. I don’t worry about my vehicle at all in their hands.

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Recommend Dealer
Yes
Employees Worked With
January 27, 2021

"Always a pleasure to work with everyone at this..."

- DELTAGURU

Always a pleasure to work with everyone at this dealership. From the sales group to the service department. We've bought two vehicles there and use them for all of our service needs over the last several years.

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Recommend Dealer
Yes
Employees Worked With
January 26, 2021

"Was fixing to leave town on a fishing trip when my trucks..."

- GARRYCOLLINS8222

Was fixing to leave town on a fishing trip when my trucks check engine light came on and the truck wouldn’t turn off . Dewayne got my truck right in to the mechanic Dustin and under an hour it was fixed and I was in my way ! Thanks guys !

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Recommend Dealer
No
Employees Worked With
Dewayne / Dustin
January 22, 2021

"Did everything I asked. The work was completed timely...."

- NELSONC78

Did everything I asked. The work was completed timely. Dewayne and his crew always do an excellent job. I Highly recommend their service department. Recommend

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dewayne and the Maintenance crew
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