Phil Wright Autoplex - Service Center

The costumer service is horrible. I have air bag issues on a brand new 2022 silverado, it has not been fixed. When I bought the truck new it had very few miles on it, they had to send I have air bag issues on a brand new 2022 silverado, it has not been fixed. When I bought the truck new it had very few miles on it, they had to send it to LR to put leather seats in it and gave it back to me with over 400 miles on it. John David couldn't give me a good reason why or try to find out. My chip for my heated seats I been waiting for for almost a year have been available for 2 months and still has not been put in. Pretty sure they gave them to someone else. The service manager called my wife, not me and said I wasn't aloud at the dealership any more because I was rude to the secretary. Little did they know I have every conversation I have had with them recorde. These ratings are misleading, they lie and intimidate costumers if they push back on there lies.The culture that the general manager grows down there is aggressive, dark and nasty. I could go on and on what they have done to me and 100s of others. They will put below how much they care about costumers and they ABSOLUTELY DONT. For example: to this day they have not even called to retrofit my chip, or take care of the safety malfunction. This is a horrible place and most the people match. I'm pretty sure this site favors dealerships and not completely honest with the costumers trying to get real reveiws. Everything has to be carefully worded so not to make the dealerships look to bad. More

Lady at service desk was helpful and friendly. The service workers are always top notch. Wait was a little longer than normal and coffee was cold. The service workers are always top notch. Wait was a little longer than normal and coffee was cold. More

Good place to get your car fixed correctly the first time, might take a little bit to get in but worth the wait. I thought my bill was a little high on my last repair and service got the mechanic and he time, might take a little bit to get in but worth the wait. I thought my bill was a little high on my last repair and service got the mechanic and he politely explained everything he had to do for the repair and it made sense then. They always take good care of my vehicles and glad they are there for me. More

Was there for a oil change and the tires wasn't rotated. Makes me wonder what else wasn't done. Makes me wonder what else wasn't done. More

Convenient scheduling of appointment and complete assessment of my maintenance requests. No problem with the length of time for service so I felt comfortable waiting for completion of the work. assessment of my maintenance requests. No problem with the length of time for service so I felt comfortable waiting for completion of the work. More

I didn’t have service with you. Remove my email from your data base. I will be sending cease and desist letter with my next correspondence . Remove my email from your data base. I will be sending cease and desist letter with my next correspondence . More

DEWAYNE AND STAFF TAKES CARE OFF ME. EXCELLANT JOB KEEPS ME INFORMED OF ALL ISSUES. THEY DUE EXCELLENT JOB , CKECKING EVERYTHING. THANK YOU EXCELLANT JOB KEEPS ME INFORMED OF ALL ISSUES. THEY DUE EXCELLENT JOB , CKECKING EVERYTHING. THANK YOU More

Dewayne got my car in and fixed in just 3 days. My passenger side window regulator broke and could not roll the window up so it was kind of an emergency. Can’t thank them enough for the help. My passenger side window regulator broke and could not roll the window up so it was kind of an emergency. Can’t thank them enough for the help. More

I took our 2021 Tahoe in, and they said it would be a couple of days. They fixed the problems, and had it done like they said, a couple of days. Great service, and knowledgeable mechanics. couple of days. They fixed the problems, and had it done like they said, a couple of days. Great service, and knowledgeable mechanics. More

My interaction was for a service repair. The vehicle was there for about 16 days. There was about 8 days for part delivery. Once the part arrived it took about 6 days to get the repair wor The vehicle was there for about 16 days. There was about 8 days for part delivery. Once the part arrived it took about 6 days to get the repair work started. Everything was handled very well in general. However, I had to call often to get updates rather than the service department calling me with updates. More