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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
807 Reviews

807 Reviews of Phil Wright Autoplex - Service Center

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November 06, 2022

Service worked on a recall and installed the brake light incorrectly causing water damage to my headliner and "warranty won't cover" AND charged me $75 just to tell me that! Not happy with ANY of the "servi More

by CANYN13.TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Phil Wright Autoplex responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Phil Wright Autoplex Team

Nov 08, 2022 -

CANYN13.TH responded

Our salesman, Blake, got with the service department and they have offered us some "free" services for the issues. We shall see what the outcome is. Big thank you to Blake!

November 03, 2022

Awesome service. Always friendly. Service done quickly. Thanks for fixing big red. Best Service Department in Russellville. More

by CGOODW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Nov 07, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

October 28, 2022

Fast friendly service performed in a timely manor. Courteous friendly greeting. Well satisfied with all aspects of the service. More

by ltr0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 31, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

October 27, 2022

Friendly, knowledgeable, ready to help answer my questions will be returning g for any problem I have More

by BANDLMILLS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

October 26, 2022

I had repairs done on Monday that didn't go quite right and Dwayne got my car right in on Tuesday and had the repairs done immediately. Wonderful and professional service department. Can't say enough about More

by lmsanders56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Oct 28, 2022 -

Phil Wright Autoplex responded

Hello, thank you for taking the time to write this review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Phil Wright Autoplex and we look forward to your continued business! Sincerely, The Phil Wright Autoplex Team

October 16, 2022

They are amazing! ! It was a wonder experience working with them to find my vehicle. More

by tanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Sincerely, The Phil Wright Autoplex Team

October 15, 2022

It's a excellent dealership they've always fixed everything that they said that they would do and I've always had good luck there More

by DARRELLFORD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart, Keith Holbrook, Zack Saxon, Blaine Holloway
Oct 18, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

October 09, 2022

AS ALWAYS, THE SERVICE PROVIDER LISTENED CAREFULLY TO MY REQUESTS, MADE NOTES, PASSED THE INFO ON TO THE SERVICE TECHS, GOT MY WORK DONE AND GOT MY CAR BACK TO ME ON TIME. More

by LAVOINKETH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DWAYNE and KELLY
Oct 11, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

October 08, 2022

I dropped my truck off to have the fuel pump replaced and was told it’d be two weeks before they could get me in. After 3 weeks and no word from the dealer I called and they said they’d have it done in the n More

by KALEBTUNNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maintenance
Oct 10, 2022 -

Phil Wright Autoplex responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

October 08, 2022

Repaired my car within 24 hours from having to get it towed. Service was great. More

by CHRISSYDPT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 11, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

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