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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
809 Reviews

809 Reviews of Phil Wright Autoplex - Service Center

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March 31, 2022

The service was great and very fast! The area to wait on our vehicle was very clean and comfortable. More

by GELISE17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Apr 01, 2022 -

Phil Wright Autoplex responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Phil Wright Autoplex Team

March 29, 2022

Quality is quality, speed is not quality. Thorough inspection and quality service is always better. More

by JOHNNYBUCHER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Saxon
Mar 31, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

March 25, 2022

I gave Phil Wright Autoplex in Russellville, AR a bad review about a truck we bought there which had a factory defect and they were going to repair it. I later discovered that the dealership and the cler More

by nelljackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the employees names but they have tried to help
Mar 29, 2022 -

Phil Wright Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

Mar 29, 2022 -

nelljackson responded

I received more accurate information of the events I had complained about and I placed comments on dealerrater.com apologizing for my comments. Phil Wright dealership had immediately responded to my rating comments and were concerned with getting the problem worked out. The dealership people had done their best from the start to deal with it and I appreciate their contacting us. I just did not have timely or accurate information. I apologize to them for the confusion!

Mar 30, 2022 -

nelljackson responded

Please see edited response from 3/29. Thank you!

March 24, 2022

Service was fast. Customer service was friendly and knowledgeable. Customer waiting area is nice and refreshments are appreciated. More

by SSTUMB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Phil Wright Autoplex responded

SSTUMB1, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Phil Wright Autoplex Team

March 19, 2022

This dealership always does an excellent job of customer service. They are easy to work with in scheduling to accommodate our needs. They also suggest any offers that may apply to our vehicle. We would rec More

by FERGIEMOM81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Saxon
Mar 22, 2022 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

March 17, 2022

I always have an easy-going and friendly experience with the staff. They make transactions simple and straightforward. More

by SARAH.RATZLAFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Hubbart
Mar 18, 2022 -

Phil Wright Autoplex responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Phil Wright Autoplex Team

March 16, 2022

Friendly, efficient staff. I always feel like they have my best interest in the service of my vehicle. More

by GLADYS.M.WEBB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly in the GMC service department
Mar 18, 2022 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

March 16, 2022

Great people who do a great job ! I have no problem recommending PWAP to my family and friends! More

by Chris Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duvall
Mar 18, 2022 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

March 15, 2022

As long as you have an appointment, oil change and tire rotation happens in an hour More

by RAMONA.GOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girl at service desk
Mar 18, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

March 12, 2022

Truck is still leaking from first time they fixed it but won’t fix it for free cause they say or it’s from somewhere else now. Maybe if they didn’t have idiots working there they could see it’s still leakin More

by HOTRODCS45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department and mechanic
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