Phil Wright Autoplex - Service Center

I have had this 2019 GMC Sierra in the shop 4 times for the same problem, transmission,shifts hard about 2 times a week while driving, first time they said there isn’t a problem, the second time they drai the same problem, transmission,shifts hard about 2 times a week while driving, first time they said there isn’t a problem, the second time they drained transmission fluid and put a different kind of fluid in, the third time they said it was a computer reboot, then the 4th time they said it is just a characteristic of the truck, it’s always going to do it, and that some cup is not filling up in the transmission, for me to let it warm up longer before driving. Well guess what happened the next time I drove it, yes the same hard shifting, you would think that if you spent 50000 on a new truck that it would drive better. I am not happy . Sorry but I’m not More

Following an oil change, my tire pressure light was on and the glove box fell out on the way home. It wasn’t secured after checking the cabin air filter. Took my truck back the next morning, got it righ and the glove box fell out on the way home. It wasn’t secured after checking the cabin air filter. Took my truck back the next morning, got it right in, and had me on my way in less than 15 minutes. Apologized for the trouble. More

Best device around other companies need to learn from Phil Wright. We have bough 3 vehicles from them and sales to service department was outstanding in performance Phil Wright. We have bough 3 vehicles from them and sales to service department was outstanding in performance More

Very efficient, friendly and courteous. Excellent customer service. Employee was informative on repairing my car. Customer friendly, showed courtesy to customers. Even informed me if an open recal customer service. Employee was informative on repairing my car. Customer friendly, showed courtesy to customers. Even informed me if an open recall in my car and ordered parts More

Blake was knowledgeable,patient, helpful, and answered Blake was knowledgeable,patient, helpful, and answered our questions. We did not buy a new vehicle, but that had nothing to do with Blake. We ha Blake was knowledgeable,patient, helpful, and answered our questions. We did not buy a new vehicle, but that had nothing to do with Blake. We had just decided we did not need to trade now. If we were to look for a car again at P-W, we would request Blake as our sales person. More

All was OK except that it took an hour and half to change oil, rotate tires and do inspection. Seems a little long to me. oil, rotate tires and do inspection. Seems a little long to me. More

Been doing business with them since 1990 great bunch of people always helpful great service before and after purchase service department always gets me in and out quickly. In 1 month my family brought 3 ve people always helpful great service before and after purchase service department always gets me in and out quickly. In 1 month my family brought 3 vehicles last year all Buicks More

GREAT SERVICE I had my truck in for its first service and to repair a problem with my four wheel drive. The service was great. Thank You, Robert I had my truck in for its first service and to repair a problem with my four wheel drive. The service was great. Thank You, Robert More

Cadillac I always feel like the work performed is always done right. It is fairly easy to get an appointment and I wish Phil Wright had sold Cadillacs when we I always feel like the work performed is always done right. It is fairly easy to get an appointment and I wish Phil Wright had sold Cadillacs when we bought ours.. More

Improve communication I took my vehicle to have it serviced. They failed to contact me when the service was complete. When I called to check on my vehicle I was placed on h I took my vehicle to have it serviced. They failed to contact me when the service was complete. When I called to check on my vehicle I was placed on hold for 10 minutes. After which, they simply picked up the phone and hung up. More