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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
769 Reviews

770 Reviews of Phillips Buick GMC - Service Center

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April 18, 2024

Zack was great but GMC can't supply an engine for my truck, and knowing they have a problem with 7 cam lobe, GM C knowing they have a problem should pickup some of the cost of the engine replacement. L More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
Apr 19, 2024 -

Phillips Buick GMC responded

Thank you for your feedback, Bob. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, the Team at Phillips Buick GMC

April 17, 2024

Second time we broke down in less than a year both times we were taken care of very quickly. Fast friendly service. More

by ataboydave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Phillips Buick GMC responded

We are truly grateful for this awesome review! We are thrilled that our team was able to take care of you. They are a great asset to our team and we appreciate them for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, the Team at Phillips Buick GMC

April 16, 2024

Everyone was extremely accommodating, friendly and professional from the moment I entered the premises until I left. More

by CELESTERENEWED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Phillips Buick GMC responded

Thank you for reaching out! Our team works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, the Team at Phillips Buick GMC

April 14, 2024

Overall a pleasant experience. All the staff in the maintenance area were cordial, knowledgeable and accommodating. First time I used the dealership since I bought my 2016 Ter More

by FULLBIRDCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Phillips Buick GMC responded

Thanks for your kind words! We appreciate our team here at Phillips Buick GMC and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, the Team at Phillips Buick GMC

April 13, 2024

Great prompt service and friendly customer service. Kylie was very responsive to my request and my car was fixed ahead of time. Would definitely recommend.them. More

by davehowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Phillips Buick GMC responded

Thank you for the feedback, Dave! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, the Team at Phillips Buick GMC

April 13, 2024

Had a problem with the fan continuing to run after car was shut off. Got us in the next day, could not get the problem to repeat, nothing showed up on the computer log. The dealer waved the diagnostic cha More

by coydennis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Phillips Buick GMC responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, the Team at Phillips Buick GMC

April 11, 2024

Always very understanding gave me options to have a ride home so they could just take their time to take care of my car. Very pleasant experience. More

by LBASS23608
Recommend Dealer
Yes
Employees Worked With
The manager at service. 1st office on left
Apr 12, 2024 -

Phillips Buick GMC responded

We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! Sincerely, the Team at Phillips Buick GMC

April 11, 2024

The issues we had with our 2014 Sonic were addressed as were requested by us. We believe the service department should examine all vehicles that are traded in, than just changing oil, topping off fluids More

by pdfretz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Phillips Buick GMC responded

Thank you for taking the time to share your feedback. We would like to discuss your concerns further, so please feel free to contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

April 10, 2024

The service department effort to fix the problem was good but it took five time. More

by Klamnkj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, the Team at Phillips Buick GMC

April 09, 2024

Very excellent service. I would high recommend them. I appreciate the attention to detail. Great service! More

by J W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Phillips Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Phillips Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, the Team at Phillips Buick GMC