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Phillips Chevrolet of Lansing
Lansing, IL
6,751 Reviews
Phillips Chevrolet of Lansing in Lansing, IL, also serving Hammond, IN, Calumet City, IL and Merrillville, IN is proud to be an automotive leader in our area. Since opening our doors, Phillips Chevrolet of Lansing has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Chevrolet or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Phillips Chevrolet of Lansing will get you into the car or truck you choose with professionalism and attention to your needs.
Phillips Chevrolet of Lansing has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Phillips Chevrolet of Lansing offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (708) 474-0000 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,752 reviews
October 04, 2014
Very Satisfied!!!!!!! I was serviced by Steve Conrad, who greeted me and handled my paper work . It only took about an hour to service my car. All of the staff were very I was serviced by Steve Conrad, who greeted me and handled my paper work . It only took about an hour to service my car. All of the staff were very nice and it was a great experience. More
by dreamq44
October 03, 2014
He's a Keeper! Richard was a very great help, we were not planning on purchasing that day and we ended up brining the perfect car home. Thanks to Richard we found ex Richard was a very great help, we were not planning on purchasing that day and we ended up brining the perfect car home. Thanks to Richard we found exactly what we were looking for and we will recommend this dealership to other people! It was overall a great experience Richard made it fast, and east to purchase a car, which is never east! Thank you Richard! More
by bbravo4993
October 02, 2014
Made me pay for a mistake they made I went to get my car fixed at Phillips Chevy earlier this summer. My car was shaking really badly when I would drive over 50 mph. I had been t I went to get my car fixed at Phillips Chevy earlier this summer. My car was shaking really badly when I would drive over 50 mph. I had been to another mechanic prior to going to Chevy but when they told me the types of repairs I needed I decided to take my car to the dealership to get it fixed. I figured I would spend a little more money but at least my car will be fixed right with a better warranty. I made an appointment for 8am and went in and waited with my car. After several hours had passed, I started to ask about the status of my car. I continued to ask as the hours passed by. I guess they got tired of me asking so they came back and told me what they thought was wrong with my car. The repair that they recommended was completely different from what the other mechanics that I had previously taken my car to suggested for me to get fix. However, I allowed them to do $686 repair because they are a dealership that sells my car. I figured they just had better diagnostic technology than the other shops I had been to. On my way home from my car being serviced, I noticed that it was still shaking once I reached 50 mph. I immediately called them back. They told me to bring my car in after I got off work the next day. When I arrived the next day, they took my car in. They had me sit there and wait for about two hours. I complained about waiting for so long again being that I had been there just the day before. I didn’t understand what was taking so long since they should have already known what the problem was. After all the waiting, they came back and told me that my car had a completely different problem that was causing the shaking from what they had told me the day before. It just so happened to be the same problem that the mechanics that I had taken my car to prior to coming to Phillips Chevy suggested me fix. That means they had me spend $686 on a repair that was not needed the day before because they did a rushed job after having me waiting for so long. They also told me I would have to make another appointment to come back in to have it fixed because they did not have the manpower there that late in the evening. I asked to speak to their manager because I did not feel I should have to pay for a mistake they made and I also did not think I should have to come back since this was an appointment that they scheduled. I talked to the manager, a really young guy name Dennis. BTW, all the mechanics who work at Phillips Chevy are really young. I also think I encountered the problem of my car not being fixed correctly because they were inexperienced. Usually when I take my car to a dealer to get fixed, they fix my car to perfection (or at least the problem that I took it in to be serviced for). I had never experienced anything like this before. Dennis and I came to the agreement that they would provide the parts for free if I paid for labor. Initially, he felt that I should have to still pay for everything. I came in a few days later to get the problem fixed. They had my car for several days. I was alright with it because Dennis said that he would not give it back until the problem was fixed correctly. When they called me to tell me how much the parts would be I almost freaked out. They told me the repairs would be $750. They also said that it was originally $1500 and that they were paying half. I arrived to pick up my vehicle and one of the service techs took me to the window to pay for my repairs. He assured me that they had taken care of half of the expenses. I paid what I thought was the remaining balance. I drove my car home and it worked fine. However, when I got home and studied the invoice more carefully, I realized that they lied to me. I saw that the bill was never $1500 and that they charged me for both the parts and the labor. At this point I was too drained to fight about it anymore. I just decided I would never take my car there to be serviced again and I definitely would not recommend it to anyone else. More
by scrivne1
Employees Worked With
Dennis Siears
October 01, 2014
James Major is NO MINOR!!! Upon my arrival, I was turned over to the hands of James Major. Mr. Major kept things honest and understood my situation and created a balance concer Upon my arrival, I was turned over to the hands of James Major. Mr. Major kept things honest and understood my situation and created a balance concerning trading in my HHR (2011) and getting a new vehicle in which I could afford. He brought out the Equinox LT (fully loaded) and I simply fell in love with "Blue Velvet Ivy"! I also want to thank Henry King for explaining the Protection Services. I really appreciate Tom Kernagis' Patience concerning my down payment and enfrolling me in the GAP insurance. I still can't believe I have a brand new car right now. It's a dream that I love being in at this moment. THANK YOU, Dr. Brigitte Garth-Young More
by brigitte.garthyoung
Employees Worked With
Henry King, James Major, Tom Kernagis, Oliver Marin
September 22, 2014
She is the Best!!!!! Hi I had not purchased a car in 20yrs and was not looking to purchase one this past Thursday. My husband met Donna Lee after getting his car service Hi I had not purchased a car in 20yrs and was not looking to purchase one this past Thursday. My husband met Donna Lee after getting his car service and asked for her card. I called Donna to just ask a few questions and she requested that I go on line and pick a car I liked. To make a long story short I went into the Dealership in Lansing. Donna had the car I liked the Chev Cruze and she even picked out the color she thought I would like. Meeting Donna for the first time was a pleasure, not pushing but appears to care about me as a person and made me feel like I was part of her family. The Chev Family More
by fblake
Employees Worked With
September 21, 2014
Joe Snaidauf and Phillips Chevy of Lansing We've always bought our trucks in town, we've lived here 32 years. The people at Phillips Chevy are friendly and very helpful. We knew what we wanted We've always bought our trucks in town, we've lived here 32 years. The people at Phillips Chevy are friendly and very helpful. We knew what we wanted and they really went to work for us. Thank you Joe, Henry Walter & Tom More
by kstasko59
Employees Worked With
Henry King, Tom Kernagis
September 18, 2014
John Hayes Rocks John Hayes (service writer) is a great example of a dealership employee. He was courteous, patient and made quick work of getting my 2012 Cruze in an John Hayes (service writer) is a great example of a dealership employee. He was courteous, patient and made quick work of getting my 2012 Cruze in and out. Dan did the work on the Cruze, and Arie was a big help when I dropped off my car the night before. I'd recommend these guys to anyone! More
by fathom72
Employees Worked With
Daniel Rodriguez, Jr.
September 16, 2014
Equinox Experience I went to Phillip's Chevrolet of Lansing on the final Day of the Labor Day Sale, I found a 2014 Equinox and fell in love with it. We did the paperwork I went to Phillip's Chevrolet of Lansing on the final Day of the Labor Day Sale, I found a 2014 Equinox and fell in love with it. We did the paperwork and I drove off the lot. 3 days later as I was driving to work a service light came on, needless to say I was furious. I called my sales Rep. Mark Peterson he asked me to bring it in as soon as possible. I was given a loner and very unhappy. Four days later, Mark called me and informed me that I would be getting a brand new 2015 Equinox. Two days later I was back at Phillips Chevrolet of Lansing driving off in my new SUV. They truly want their customers to be Happy and completely satisfied. More
by aliciatyler01
Employees Worked With
Mark Peterson, Mark Catuara
September 11, 2014
Amazing Service and even better outcome My sales rep was Mr. Dennis Tibbs! He is extremely professional and makes it a point to ensure that his customers will leave with a smile on there fac My sales rep was Mr. Dennis Tibbs! He is extremely professional and makes it a point to ensure that his customers will leave with a smile on there face and keys in hand. I sure did, and have absolutely NO complaints! The facility was really great as well, they even had a area for my little busy bees to play while mommy took care of business. I will definitely recommend this facility and more specifically Mr. Tibbs to all of my family and friends. Great job guys! More
by shadasbell
September 09, 2014
Easy Buying Experience Michelle Foster was amazing. She meet me at the door with friendly greeting and made my entire buying process go as smooth as possible. From beginning Michelle Foster was amazing. She meet me at the door with friendly greeting and made my entire buying process go as smooth as possible. From beginning to end the entire dealership staff was very friendly and very informative. Usually when I go to a dealership I feel like i'm getting duped into a deal with a bunch of fancy words. But not here, everything was explained and laid out in a understandable manner. I would definitely recommend anyone planning on buying a car to come here. More
by aarons129
Employees Worked With
Tom Kernagis, Mark Catuara
