Phillips Chevrolet of Lansing - Service Center

John Hayes Rocks John Hayes (service writer) is a great example of a dealership employee. He was courteous, patient and made quick work of getting my 2012 Cruze in an John Hayes (service writer) is a great example of a dealership employee. He was courteous, patient and made quick work of getting my 2012 Cruze in and out. Dan did the work on the Cruze, and Arie was a big help when I dropped off my car the night before. I'd recommend these guys to anyone! More

Elizabeth Paige John was the only service advisor who acknowledged me. John was great. But I felt extremely un welcomed by the rest. Very poor customer service. I was John was the only service advisor who acknowledged me. John was great. But I felt extremely un welcomed by the rest. Very poor customer service. I was extremely disappointed. More

Servie after the sale I bought a new car a noticed a small door ding. I called my sales rep Dennis Miller and notified him of the issue. He set me a time to come in and hav I bought a new car a noticed a small door ding. I called my sales rep Dennis Miller and notified him of the issue. He set me a time to come in and have it repaired just like that. The service after the sale is just as satisficing as the sale itself! Thank You ! More

Service As always thanks goes out to Servicer writer John Hays. Very trust worthy. Tells you only what needs to be repaired. I only come there because of hi As always thanks goes out to Servicer writer John Hays. Very trust worthy. Tells you only what needs to be repaired. I only come there because of him as I had prior experience with him. More

came in for recall, left in a beautiful new Captiva I recently purchased a Chevrolet Captiva Sport. Our salesperson was Barry in Lansing. He was wonderful! To my surprise, he said he would make our paym I recently purchased a Chevrolet Captiva Sport. Our salesperson was Barry in Lansing. He was wonderful! To my surprise, he said he would make our payments affordable, as we just came out of a bankruptcy not to long ago. He not only got us a great price on the vehicle, but got the monthly payments very reasonable. He did everything he said he would do, and exactly the price he said he would. More

Vince was fantastic! I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) dril I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) drilled into my bumper to install a front license plate bracket which are not required in Indiana. 2. In less than 4,000 miles on the car, the driver's side rear quarter glass plastic/chrome trim came off. Not sure how or where but happened sometime during our awful winter. I live much closer to the Lansing store so I dropped my car off asking if the trim could be replaced and if the bumper could be filled in once the front license plate bracket was removed. Vince saw to it that both of these things were done and had them claimed under warranty. The glass has to be completely removed and installed as a new unit. The body shop that was to perform the patchwork was 4-5 days out. Vince suggested to the dealership that they swap bumpers off of a new car in the lot so I could have my car in time for the weekend. Vince impressed me on several levels. For starters, this was warranty work and he didn't have a chance to upsell me on anything but still treated my concerns as a number one priority. What really impressed me was his constant communication, I am a "car guy." I can't tell you how many dealerships/shops have serviced my cars and I had to constantly call them for a status on my repair. Vince made sure he called me everyday with an update. This wasn't annoying, this was professional. I even called the service manager Dennis to commend Vince on his job well done. I also agreed to write this review on his behalf. Keep up the great work Vince. You can service my cars anytime, and I will only ask for you from now on. Completely Satisfied, Don Dulkoski Dyer, IN More

Needed a part for the passenger door. A good atmosphere and friendly service. Parts was ordered and arrived in a timely manner. Very satisfied. Awaiting next part for the recall on my HHR. A good atmosphere and friendly service. Parts was ordered and arrived in a timely manner. Very satisfied. Awaiting next part for the recall on my HHR. More

very happy customer The service adviser named Tim was very helpful, I was traveling from out of town with my two kids and broke down in the very early morning hours on th The service adviser named Tim was very helpful, I was traveling from out of town with my two kids and broke down in the very early morning hours on the highway and was towed to the dealership. after I told Tim of my situation he immediately sprung into action and responded in getting my truck fixed and back on the road in just two hours. He was very friendly and courteous. He really turned my hellish ordeal into a wonderful trip in which I had planned. Thanks Tim ! More

Broken tail light replacement I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to order the part and once it was received, called me immediately so that I could arrange to bring the 2013 Cruze in. I was especially delighted to hear that the service actually cost less than I anticipated. I am always happy to go to Phillips Chevrolet! More

Another great service experience. Keeps my vehicle working and reliable. I can trust them to recommend and perform services that they would do on their own cars. working and reliable. I can trust them to recommend and perform services that they would do on their own cars. More