Phillips Chrysler Jeep Dodge Ram

Car buying This is my third car and I love it. Phillips people are really nice, helpful kind and will do anything for me. My husband takes my car and there for a This is my third car and I love it. Phillips people are really nice, helpful kind and will do anything for me. My husband takes my car and there for all oil changes and what ever is needed. He doesn’t trust anyone else: More

Fantastic My salesman was great, dealership large, clean and everyone very nice. I spoke with Stacy on the internet and Bill on the phone and in person. My de My salesman was great, dealership large, clean and everyone very nice. I spoke with Stacy on the internet and Bill on the phone and in person. My deal was Great I am very pleased with my Van Love it. My salesman drove 45 minutes to get my husband's signature in the pouring rain. Never know a salesman to do that before. I didn't have to go see 3 or 4 different people to get my deal. My experience with Phillips was the best I ever had and I have been buying Vans for 55 years. You want a good deal go there More

Led us to the slaughter with a smile! JD and Kevin did an excellent job for us , they made the drab process of a vehicle purchase much more bearable and painfree as possible. As with any JD and Kevin did an excellent job for us , they made the drab process of a vehicle purchase much more bearable and painfree as possible. As with any new vehicle it is a slaughterhouse process meaning you are shellIng out big money and taking a huge hit and on value to nice you drive it off the lot. JD and Kevin were very professional, kind and generous with their time to make us feel welcome and comfortable with the buying process. I would recommend either of these two for any vehicle needs on their lot. More

Our first Minivan Marcus was a super professional sales guy who guided us through the various offerings. We ended up with a 2017 Pacifica with 2800 miles on it. We are Marcus was a super professional sales guy who guided us through the various offerings. We ended up with a 2017 Pacifica with 2800 miles on it. We are very pleased. Kevin Roberts took most of the pain out of paying for it as well. LOL More

Perfect Experience Excellent experience. As soon as I walked in, I knew I was in great hands. Adrauth and Brad were extremely knowledgeable and efficient; my transaction Excellent experience. As soon as I walked in, I knew I was in great hands. Adrauth and Brad were extremely knowledgeable and efficient; my transaction was executed professionally while I enjoyed my Diet Coke and popcorn. I’ll never leave town to purchase a vehicle again! More

I loved shopping at Phillips Chrysler Jeep Dodge Ram I have purchased 2 cars from Chris Rodriguez at Phillips Chrysler Jeep Dodge Ram and he has been absolutely wonderful. He is the best salesman ther I have purchased 2 cars from Chris Rodriguez at Phillips Chrysler Jeep Dodge Ram and he has been absolutely wonderful. He is the best salesman there. More

Customer Service Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told " you can go walk into the mechanic shop and ask your self". Once my car was finished, no one came and got me, i had to find someone ( my car was left with key in it, unlocked, window rolled down). I had brought in a dealer discount printed from their website, yet was charged full price. When i asked about the discount i was told " this is the price". When i mentioned my frustration on check out and that i would be taking my business else where, i was told "that's fine". I would not recommend this dealership for their service work, their service department doesn't care about the customer. More

The best car buying experience I have ever had I have been buying cars and trucks for over 50 years and this was by far the best experience I have had. I never expected the service I received from I have been buying cars and trucks for over 50 years and this was by far the best experience I have had. I never expected the service I received from Erica my sales person and Brad with the finance. The car I purchased was driven to my home for me to try and the paperwork was later done at my home . I also purchased a truck which was test driven at the Dealership. It took hardly anytime to complete the transactions I was very impressed. Thank you Phillips Chrysler Jeep Dodge Ram More

Challenger scat pack purchase Could not find the auto I wanted locally. Contacted Phillips about a find on there website. Very complete and timely service with information and e-ma Could not find the auto I wanted locally. Contacted Phillips about a find on there website. Very complete and timely service with information and e-mail response. Traveling to Ocala to view said vehicle. Was meet at the door and greeted as a special person. Jon Gonyer went beyond expected information and worked hard to make a deal. Finally reached a deal and met my expected price. Would highly recommend doing business with this auto dealer More

When the finance Manager believes knowledge is negativity Sales person was a pleasure to work with but the finance person acted more like an adolescent. We already had financing in place prior to stepping in Sales person was a pleasure to work with but the finance person acted more like an adolescent. We already had financing in place prior to stepping into his office. He said "let's see if I can get you less than the 3.59%" regions offered". We said we know that dealerships make money on financing as mortgage brokers make money selecting Lenders. For the second time he said that we are very negative and he got extremely defensive and said there is nothing wrong with making money. He told us that we could leave. A that point my wife bit her tongue as she was ready to leave. We agreed however to stay. We know that dealerships can make money off financing and we asked what the APR was so that we could make an educated decision. He instead repeated the interest rate that he could get us, again we asked the APR in which he provided. The difference was 3.39 to 3.51% with APR. Ok we agreed to that. Next, he brought out his warranty to show comparison prices. We weren't interested because we can always get a warranty later without financing it. The cost to finance a warranty policy is not a great idea in our opinion. He again got defensive and said I don't care if you take this or not and you can go ahead and leave. At this point I knew that I was ready to leave and requested to lower the price of the vehicle. He stood up and said I can't do that and had to talk to the sales manager. I was happy with the price till I experienced his rudeness toward me and my wife. We walked out of the empty office to talk to the salesman. The salesman was shocked, I went outside leaving my wife to talk to salesman. My wife came out to get me and tell me they came down in price and I said I didn't want to see the Finance Managers face anymore and really wanted to leave. My wife persuaded me to come back in. The finance manager then approached us with the salesman present and he said again that we can go ahead and leave. My wife again convinced me to stay and sign if the salesman closed the deal and I said ok. We signed all the paperwork with the salesman, However, three days later we get a email from dealership thanking us and asking to complete short survey which wasn't attached and as of yet still haven't received copies of signed documents. My wife and I have a disagreement as to the dealership. She said that's how men act towards women who are knowledgeable and that women have been disrespected for years by certain types of men and that he is just one of those types. I disagree with her in that no one should ever be yelled at and asked to leave when they are negotiating and or conducting business. Perhaps this young man should take an anger management class because he is very short with rude and no one should tolerate this from anyone. The only recommendation we can give at this time is the salesman was patient, understanding and professional. More