Phillips Chrysler Jeep Dodge Ram - Service Center

Terrible call back. No one would call me back. Tried several times leave messages then after five days they called and said the car is ready. If I call anybody, especial No one would call me back. Tried several times leave messages then after five days they called and said the car is ready. If I call anybody, especially Customer Service if I call in the morning, I expect a call the same day or the very next day in the morning other than that things were fine but it definitely knocked your points a couple down. I would’ve given you a five if you only would call me back within a reasonable time. Not five days as if I never called and left a message several times. More

I bought two cars here. Marcus is who I bought them from. Had really good luck. Have a great day Marcus is who I bought them from. Had really good luck. Have a great day More

Was charged a high amount to fix a fog light that was supposed to have been corrected earlier in the month when they serviced my car. When we took it back in to get the light fixed again, we dropped it o supposed to have been corrected earlier in the month when they serviced my car. When we took it back in to get the light fixed again, we dropped it off in the afternoon and never received a call to pick it up before they closed for the day. The reasoning we received the next day was that they must’ve called the wrong number. I have been taking my car here to get serviced for the past couple of years, but will not be going back after this unfortunately. More

Did what they promised, professionally and took time to explain. Had me in within 10 minutes of scheduled time and out in less than a hour. explain. Had me in within 10 minutes of scheduled time and out in less than a hour. More

This is my third vehicle purchased and serviced at phillips. The service is one of the reasons why I stick with them.! phillips. The service is one of the reasons why I stick with them.! More

The lady that comes to the car to ticket it is not very friendly. She is actually rude. Jim has been very pleasant and helpful. I have called 3 times and left messages this past week with no response. Domi friendly. She is actually rude. Jim has been very pleasant and helpful. I have called 3 times and left messages this past week with no response. Dominic is amazing pleasant professional and helpful. More

The Service writer was excellent. However, the dealership lacks the skilled technicians to fix cars in a timely matter and communication is extremely poor literally paid for my car. T However, the dealership lacks the skilled technicians to fix cars in a timely matter and communication is extremely poor literally paid for my car. They said it was six pulled out, and the car died across the street. Nobody knows why no communication they had a car for over three weeks, just a poor customer service if it weren’t for arron we would’ve had the car towed to another dealership to be fixed. Such a shame we’ve been bringing our ram truck there for years will definitely reconsider that now More

I wasn't there on Aug 23rd. It's been about a month and a half since I was there and service was terrible. Couldn't get an update on my vehicle after calling several times and l It's been about a month and a half since I was there and service was terrible. Couldn't get an update on my vehicle after calling several times and leaving messages. Had to go into dealer to track down someone to check on my vehicle. Come to find out they had only test drove it a couple times and never did the service. More

Upon moving to Ocala I was already aware of the reputation from my previous jeep dealership in Pennsylvania.. the Ocala dealership was friendly and most professional. reputation from my previous jeep dealership in Pennsylvania.. the Ocala dealership was friendly and most professional. More

Service was very good had a 9:30 appointment for and oil change they were done by 10am ordered a part form parts department they called the next day said it was there great service will be my go to Dealersh change they were done by 10am ordered a part form parts department they called the next day said it was there great service will be my go to Dealership More