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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,070 Reviews

2,070 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 08, 2023

Didn't change the fuel filter when they changed the the pump, and dint fix my back window after I asked multiple times More

by MSLANDOLFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Coleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Careless, echo problems, high cost, communication difficulties. Not everyone has a problem just certain ones. When you send an email to the GM and he passes the buck to Gary in service department. If More

by Michele Alsup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim-service, Dominick service
Aug 08, 2023 -

Michele Alsup responded

Dominick and Jim really wasn’t the problem.

Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out to us at your convenience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Thanks for everything your staff does to service my jeep . Everyone is very helpful and polite. More

by COWZ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personal
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Awesome dealership and amazing staff they are very professional and friendly And most importantly they are honest and care about the customers More

by MO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben dodge, David Hoff, Ronik Arroyo
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 07, 2023

The staff was phenomenal and service was excellent, we will continue to go to their facility in the future. Ken was great to work with and provided outstanding service! We will recommend them, as often as More

by matthew.palmieri4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, David Hoff
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for sharing your excellent experience with Phillips Chrysler Jeep Dodge Ram. We're thrilled to have you as our customer. We appreciate your business and hope to see you again soon, Matthew. Gary Winkler Service Manager (352) 732-7577 ext 107

August 06, 2023

The service coordinator Aaron Lawson is always Informative, honest, and friendly whenever I have my van serviced. Also the courtesy driver was very nice. More

by Paul Bond
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lawson
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a five-star rating. We'll be sure to share your comments with our crew. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 06, 2023

Dealership has had my Jeep for over a month with putting minimum effort into it's repair. They don't have loaners, or rentals as per my Mopar warranty. I provided them a list of what was wrong only to hear More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Sherman
Aug 11, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 05, 2023

The Employees you have working for you are very knowledgeable helpful and courteous they do their utmost to resolve the problem in a timely manner More

by eddie605lawinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Eddie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 05, 2023

Great team from start to finish. Looking for and selecting to final dale and turnover to customer was outstanding! I would be back when I need an upgrade or another new van! More

by richardscherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mister, Staci Ann Mills, David Hoff
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Congratulations on the purchase of your new van, Richard! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

Brought vehicle in for service and it was immediately taken in, worked on. I received ongoing followup contact by service advis, Anthony. Repair completed on schedule. More

by JCMORFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Burden
Aug 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Anthony here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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