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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,095 Reviews

2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 28, 2023

Problem not fixed. Left two messages for service manager, still waiting for a return call. That was Monday and today is Wednesday. More

by DAVIS4019
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service dept only
Jul 08, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Denise, We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. A manager will be in touch with you to discuss this situation.

June 27, 2023

Service personnel was very helpful and the recall issue was taken care of quickly and I was in and out within 45 minutes. More

by Boltfan92
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service personnel
Jun 28, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

Jun 28, 2023 -

Boltfan92 responded

Gary, thank you for your response. I will definitely keep your organization in mind if service on our 2022 Ram 1500.

June 27, 2023

Diagnostic test, one ignition coil, and spark plugs took almost four hours. I was charged almost $700 for it. I should have known better. They -did- need to run to a shop to get the part. What the xxxx were More

by anthonyworrow
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
Jul 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, Anthony, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

June 27, 2023

Very polite answer all the questions you have. They take pride in the work they do. I would recommend them very highly 👌. More

by emidy107
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 28, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 26, 2023

Fixed a tire leak on my F250 that I bought from them with a aftermarket warranty and was in an out in no time. Nice waiting area, spotless restroom and friendly employees I was surprised that sales didn’t tr More

by peterkooy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Jun 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Peter, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 25, 2023

Let’s start off by saying Ken is an absolutely outstanding salesmen, with tons of knowledge. Not to mention he makes you feel like very comfortable while guiding you the car buying process. I coul More

by Michael.Dedovic
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Wright, David Hoff
Jun 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to Ken was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

June 24, 2023

Everyone there from the sales rep to dealing with me and purchasing the car as well as putting a hitch on the back they have been very professional and attentive! I appreciate everyone and what they’ve don More

by Majz22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in the Service Department , David Hoff
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

June 24, 2023

It's always a great experience dealing with Jim Garvin as he has grewat customer care and concern that all is 100% on your vehicle. More

by tata1959
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

June 23, 2023

The cashier was very helpful . .she answered all my questions..service personal very patient with me More

by demaritammy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

June 23, 2023

Great service and excellent workmanship on my keep. Service rep kept me informed on the repair. More

by atoles01
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Helfer
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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