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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,099 Reviews

2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 25, 2023

Attentive and friendly customer service, specially Jose B. Service for recall was completed on a timely manner. Nice and clean waiting area. More

by acuavidas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jan 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Jose and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 23, 2023

I needed to get a diagnostic check done for a check engine light. Got there at my appointment time and was checked in by Jeff Smith within a few minutes. While checking in, I asked for a service while More

by T. Sisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 22, 2023

Made appt. Confirmed I wanted a tire rotation and oil change. Once I got there and they took vehicle back they informed me they didn’t do tire rotations on my More

by LA5794
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

January 21, 2023

Everyone in the service department is always pleasant and has a hello. The service done on the vehicle was returned in a very reasonable amount of time. More

by COACHSUE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sherman in service
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 21, 2023

Mr Smith was very helpful. Explained work and inspections to be done. Much appreciated. Vehicle was ready promptly. More

by jules.Jacquin72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 21, 2023

Wally gives ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service and took care of my jeep and I am very happy. I will be back. More

by CHRISTIEJOHNSONREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wally
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 20, 2023

Jeffrey Smith in the service department treated us super. He was quick and explained everything to us. Our Air had stopped and it was under Warantee and there was also a recall. He called us back the next da More

by flmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Jan 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeffrey met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 20, 2023

I took my vehicle in for a repair and then back after the problem returned and it still wasn’t resolved so now I am going to another dealer More

by ROB.WORKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Rob, We're sorry that you didn't have a completely satisfying visit. What name is the vehicle under? We will look further into this. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

January 20, 2023

From the first hello, John Keefe made the entire process easy and enjoyable. There was no high pressure tactics to “buy now, today” and he knew what he was selling. He obliged us with a test drive even thou More

by kcampbell65
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keefe
Jan 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Congratulations on your new Gladiator! Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2023

They did a great job servicing my vehicle. I never had a problem with the service. More

by sc_wework4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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