Back

Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,063 Reviews

2,063 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

Sort by
August 27, 2024

Service writer was the best part of the experience, very professional .. communication was at its best More

by pitty222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy.. Service Writer
Aug 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2024

I am very unhappy with this dealership don’t respect customer service,they still the work on my vehicle is not complete More

by MSANNUSVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2024

While doing an oil change in my truck someone was inside my truck with dirty hands left Grease on the driver side visor. last I checked, you didn’t need to go inside and touch anything for an oil change. More

by STEPHANIEMARIN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff service department
Aug 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

August 25, 2024

Tech stated there was no light out in driver side rear faring that we requested to be replaced. As soon as truck was brought out at pick up we immediately saw the light was out! Was taken back to servic More

by TERRIGLONEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
August 24, 2024

No call to let us know u we’re keeping the jeep. Was told no manager was in the store More

by countrygirl2302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

August 24, 2024

Grateful the dealership’s service department was efficient and competent - the entire service team was top tier. More

by aeliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott - Service Dept Manager
Aug 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 23, 2024

When I arrived for my service appointment I was immediately acknowledged and greeted. My scheduled service was estimated to take an hour and a half but was completed almost twenty minutes sooner. W More

by GRIFFINSLAIR4751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Intake Personnel and Cashier.
Aug 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for our service department and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 23, 2024

One computer monitor person asked all of us ignored people, "who's next?" So I said maybe me? But was put in my place with "Not You!" Starting to hate this place More

by EKIMCET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

August 22, 2024

I had my truck to your service department 6 times to have my navigation and serious radio repaired and it still doesn’t work More

by Walt49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
August 22, 2024

Zero customer service. You're greeted by someone that gives you ticket and tells you to head to the service desk, this is where you stand there being looked at by 6 service More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

...
41
...