Philly Auto

Scam Artist These guys are a real class act they are very unprofessional especially there manager. They will pressure you to buy warranty that is already covered These guys are a real class act they are very unprofessional especially there manager. They will pressure you to buy warranty that is already covered by the manufacture they try to scam you into buying the powered trained warranty by Niada which I payed $2000 for making me think I was covered for my transmission and my engine long story short after two weeks of having the car it starts stalling in traffic and one day it stalled and would not turn back on I had to get it towed in the middle of traffic so the mechanic says your car is 4 liters low on oil I said how could that be I just bought it two weeks about and it only has 26000 miles on it so it turns out that the engine is burning oil because there were no leaks on the engine. I did some research and this is a common problem for 2015 Dodge Darts so I call the third party warranty company Niada they said that they would not cover my engine if it blows up because it is a factory defect and that I would have to talk to Philly Auto so I go in and talk to there manager he was extremely rude and unprofessional would not look me in the eye and kept answering his cell phone in the middle of our conversation. I said to him I want to return the car and hes says no way not our problem its Dodges problem so I said to him then I want to cancel the $2000 power train warranty that I bought because the sticker price on the car was $9900 and when it came time to do the paper work the car price was 11900 and I said whats the added $2000 for and they said oh thats your 100,000 Mile 5 year warrant so I said ok not knowing this was a scam and not needed because I called Dodge when I starting having engine issues and they said I already had a manufacture power train warranty of 100,000 and that it does not expire until 2019 so yea they scam you into buying unneeded warranties to make more money off the sale. I told then I want my $2000 back and they said no you never purchased power train warranty trying to talk rubbish and lie to me. Every one please learn from me and be aware they are scam artist and very unprofessional so please stay away I have contacted legal help my lawyer will be in contact with them shortly. More

Purchased a 2013 Ford Fusion with no headache My previous experiences with buying used cars at other dealerships were not good so I was very apprehensive to trust any car sales person. Dina was ac My previous experiences with buying used cars at other dealerships were not good so I was very apprehensive to trust any car sales person. Dina was accommodating and personable and helped keep me at ease during the process! She brought me out on an extended test drive in the snow to make sure that I was confident in the car selection. She stayed with me through the entire process, and I ended up purchasing the car for over $2k cheaper than the MSRP value that I found online. It was a zero negotiation process and I still got an awesome deal on a great car. Couldn't be happier with her and the experience I had that day! Thank you Dina! More

Good customer service Luis is great to work with, very friendly guy I highly recommended doing work with him, the guys in the dealership are very friendly and accommodating Luis is great to work with, very friendly guy I highly recommended doing work with him, the guys in the dealership are very friendly and accommodating, thanks for getting me into my new Audi s4 More

Great experience! Very helpful throughout every step of the process while buying our car. Great customer service and timely assistance. Would definitely recommend to fr Very helpful throughout every step of the process while buying our car. Great customer service and timely assistance. Would definitely recommend to friends and family. More

Philly Auto Luis Alberto was very helpful throughout this entire process to allow me to get my car. He was friendly, funny, made me feel comfortable, and overall Luis Alberto was very helpful throughout this entire process to allow me to get my car. He was friendly, funny, made me feel comfortable, and overall a great person, I would recommend anyone to purchase a car at Philly Auto. Thank you for the great car! More

Easy buying process - Impressed Luis and Rob were easy to deal with. I got a car at a great price and employees were very willing to work with me. Luis and Rob were easy to deal with. I got a car at a great price and employees were very willing to work with me. More

What you should know about Philly Auto First of all, they are used car salespersons and they are very good at what they do. They will try to run you through their process and make as mu First of all, they are used car salespersons and they are very good at what they do. They will try to run you through their process and make as much profit on each transaction as possible. From sales price, to finance charge, to extended warranty...they will come at you hard. And that "30 day warranty" on drive train you see at the bottom of their ads? It's really a limited warranty where the customer pays 50% of parts and labor. (You'll only find out about that on the last of a pile of docs you'll sign at closing.) HOWEVER, on the whole, they honestly try to acquire the best vehicles possible at auction. I had an opportunity to speak with Roman, one of the principles. He is very skilled at selecting good inventory and I was impressed with his knowledge of the business. Also Rob (the consultant mgr) is the consummate professional. He put up with my xxxx that would have tested the patience of a saint. FINALLY, if you're looking for a BMW, like I was, ask for Leo Koz. In fact, demand him. He is a bimmer-freak like no other and, in his quiet manner, will take you to school on the brand and slide you into a car easier than your favorite pair of sneakers. Super nice guy who is straight with you while not being that annoying car salesman we all dread. BOTTOM LINE, Philly Auto is the place to shop if you want to select from a large, superior inventory of cars, work with a fun team -- who, unfortunately, will make you wait interminably -- and if you come with your financing preset. Be tough. Negotiate. Enjoy the process. Chances are you'll end up with the car you want and love. I would go back in a heartbeat and recommend to anyone who is in the market for a pre-owned car. More

Super happy It was a smooth great experience. Steve, Robert and Luis are great people. Had me cracking up, very down to earth overall good experience!! will highl It was a smooth great experience. Steve, Robert and Luis are great people. Had me cracking up, very down to earth overall good experience!! will highly recommend! More

Leo was AMAZING Leo, was very HONEST, knowledgeable and professional, he went over and beyond to try to get me what I wanted. He didn’t just say “this is what you qua Leo, was very HONEST, knowledgeable and professional, he went over and beyond to try to get me what I wanted. He didn’t just say “this is what you qualify for “. He was very caring. I would definitely RECOMMEND this place especially if Leo is your sales rep. More

best dealership by far My experience was excellent great customer service and they work with people to make sure you are leaving very satisfied. It's thumbs up for me My experience was excellent great customer service and they work with people to make sure you are leaving very satisfied. It's thumbs up for me More