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Philpott Toyota - Service Center
Nederland, TX
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of Philpott Toyota - Service Center
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November 13, 2020
Tracy was again excellent and all repairs were timely prepared and completed. Tracy maintained professional contact with updated information and upon delivery of my repaired 1998 4-Runner 4x4; I conclude prepared and completed. Tracy maintained professional contact with updated information and upon delivery of my repaired 1998 4-Runner 4x4; I concluded that all repairs were well achieved. More
by shoff633
Employees Worked With
Tracy and Renee
Helpful November 11, 2020
It went well and they where fast but they did not fix or even check the grinding the happens when I back up.the person that checked me in asked but it was not fixed or checked even check the grinding the happens when I back up.the person that checked me in asked but it was not fixed or checked More
by Anne.lewing.1953
Employees Worked With
Not sure any names
November 11, 2020
From initial visit to final visit on 11/11/2020 when issue with car was fixed we made several attempts to make appt and never could get someone to answer phone then was told a few times that tracey woul issue with car was fixed we made several attempts to make appt and never could get someone to answer phone then was told a few times that tracey would call and we never got called so I say all this to say this it’s very poor customer service More
by Cajunmomav
Employees Worked With
Tracy Mooney
November 03, 2020
Tracy was very helpful. Was able to drop off car and get diagnosis of what was wrong and estimated amount to fix the problem and how long it would take. diagnosis of what was wrong and estimated amount to fix the problem and how long it would take. More
by mssmon
Employees Worked With
Tracy
October 07, 2020
Very unorganized. Did not have appointment scheduled. Data entered incorrect phone number-couldn’t tell me length of service required. No masks to protect customers. Data entered incorrect phone number-couldn’t tell me length of service required. No masks to protect customers. More
by Marian.domingue
Employees Worked With
Unknown
August 24, 2020
Brittany Gonzalez was excellent. She was able to work me in and get everything that I needed done in one day. I didn't have to stress about anything and had great customer service. Definite 5/5 rating. in and get everything that I needed done in one day. I didn't have to stress about anything and had great customer service. Definite 5/5 rating. More
by danielhickling
Employees Worked With
Brittany Gonzalez
August 21, 2020
Philpott always takes care of my car. They never disappoint and always very polite and easy to work work. I always recommend them to everyone. disappoint and always very polite and easy to work work. I always recommend them to everyone. More
by granna4
Employees Worked With
Tracey Mooney
August 14, 2020
The people who work at this dealership have always been very polite and friendly and ready to serve any of my needs. I would recommend them to friends and family. very polite and friendly and ready to serve any of my needs. I would recommend them to friends and family. More
by ceebee365
Employees Worked With
Service writers
July 26, 2020
Employees and service is always tops. I only dealt with Brittany. She is always very welcoming, considerate and nice to do business with. I’ve dealt with Philpott Toyota for years, this is my 3rd Toyota. G Brittany. She is always very welcoming, considerate and nice to do business with. I’ve dealt with Philpott Toyota for years, this is my 3rd Toyota. Great service all around. More
by seisaacks
Employees Worked With
Hunter Cricchio, Brittany Alexander
July 24, 2020
Well worth the short drive from Beaumont! We have always been very pleased with the service from Philpott Toyota. I am on my second car from them & my son is on his 2nd car also & we have alw We have always been very pleased with the service from Philpott Toyota. I am on my second car from them & my son is on his 2nd car also & we have always had excellent service! They do a great job & fast, friendly service. More
by Dodie LaBove
Employees Worked With
The lady that wrote up my ticket did a great job
