Piazza Acura of Ardmore

I just picked up my 2010 Acura TL and was very happy with the service I got from Ardmore Acura. I shopped them for prices and was surprised to get a price below my local dealer in NJ. I just wish I shopped the service I got from Ardmore Acura. I shopped them for prices and was surprised to get a price below my local dealer in NJ. I just wish I shopped them sooner to avoid the hassle of dealing with the other store. Nice place to do business. More

I am an Officer in the military stationed overseas and I tried to negotiate a deal online to have a car in the drive way when I get home to spend more time with friends and family before I deploy again. Af tried to negotiate a deal online to have a car in the drive way when I get home to spend more time with friends and family before I deploy again. After numerous attempts to contact a sales rep I finally reached someone. They continually avoided my calls and would not answer simple questions about warranty, accessories, options etc. After much persistence we finally came to a deal with the sales rep, Jamie Defebo, and I was told "congratulations on your new vehicle". Based on Jamie's advice I took out a loan and he was supposed to overnight me the title and purchase agreement and then I would send him an electronic check. The next day they lowered their internet price by over $1200 dollars what we agreed on. I called to ask about it and this seem to stun the sales rep and was told someone else was looking at the car that morning and I was forwarded to the used car sales manager, Mr. Greg Lee...the rudest dealer I have ever met. His behavior was absolutely belittling. He was extremely hostile and I could tell immediately the management was incompetent because he was so defensive and would not take responsibility for his sales team making me a deal and then not honoring it. Between rude rants Mr. Lee said he "did not want this deal" because I was overseas and they could not wait the 1-2 days to for a check, and basically they did not know how to make this online sale. Ok fine...why not tell me that from the start? Why waist both of our valuable time? Instead of telling me up front they were inexperienced with internet sales and could not help me they lead me to believe they were going to sell me a car for almost a week. They really took me for a ride (but not in a car). Based on their advice and instructions I took out a loan that is now useless to me! If their sales reps and manager would have been up front and reasonable I would have at least considered buying from them when I get home in a few weeks (I live near by) but this was the WORST car buying experience EVER and I left feeling like a third rate customer...AVOID them at all cost...especially military looking for a car while serving overseas...they will completely waist your time!!! More

Went to Ardmore Acura looking for a certified used Acura MDX. I have no issues at all with the sales people - both that I dealt with were very nice, but totally unable to make a sale. The management here is MDX. I have no issues at all with the sales people - both that I dealt with were very nice, but totally unable to make a sale. The management here is horrible. Both Acuras I was interested in had similar models at another dealer in the area, for significantly less money. When I pointed this out at Ardmore, I had a manager come out and basically lecture me on how they need to make a profit, and eventually tell me to go to the other dealership to buy. So, that's what I did. That same day, I went to Elite Acura (A+ to them) and made a deal. No hassle, no problem. I would not recommend Piazza Acura to anyone when buying a car and trying to get any sort of reasonable price. More

Terribly rude and pushy for no good reason. Their Terribly rude and pushy for no good reason. Their service area is very crowded and busy, they are often confused and slow about service work done. Terribly rude and pushy for no good reason. Their service area is very crowded and busy, they are often confused and slow about service work done. I would recommending finding another dealership to deal with. Also, in trying to buy a new car, their sales people are very young and inexperienced and annoying. I find nothing good about this dealer at all. Except maybe their location. More

The worst car dealership I have ever been too. The sales rep Jamie difebo is a person who tell you all lies. I would never suggest anyone to this dealership. Montgomeryville, Lehigh valley and Davis acura a rep Jamie difebo is a person who tell you all lies. I would never suggest anyone to this dealership. Montgomeryville, Lehigh valley and Davis acura are nice and honest people around this area. Don't waste your time with Piazza acura of Ardmore. More

The worst car dealership I have ever been too. The sales rep Jamie difebo is a person who tell you all lies. I would never suggest anyone to this dealership. Montgomeryville, Lehigh valley and Davis acura a rep Jamie difebo is a person who tell you all lies. I would never suggest anyone to this dealership. Montgomeryville, Lehigh valley and Davis acura are nice and honest people around this area. Don't waste your time with Piazza acura of Ardmore. More

i went into buy a car and it took about an hr wait to talk to salesmen and it took another 30-45 min for them to check out my trade in. I was about to ask for the key and leave and they came out with t talk to salesmen and it took another 30-45 min for them to check out my trade in. I was about to ask for the key and leave and they came out with the price and they quoted me about 2 grand more than other (reading acura). I told them i got a trade in price off the KBB and they printed out the KBB and brohgt it and show me the their trade in was in the range.. Funny thing is that i checked and they used the base model of my vehicle. I have turbo jetta. They used base model jetta to come up with the price. I highly doubt they made a mistake since they are VW and acura dealer. And if the guy who test drove my car know anything about the car he can hear the turbo and there is a badge that say 1.8T on the car. What a joke... My advice is stay away if u dont want to get ripped off. they will try anything and everythind to rip u off. Having worked in sales, sales people like that make me laugh... adn i highly doubt that any good review here is form the customer. From my expereince happy customer does not come in these site and tell everyone how good the service was. It is usually dealer themselves that come in and write good reviews. I hope this helps some people to stay away from this dealership. More

Of the other two reviews preceding me, one scored 1's across the board, and the other similarly 5's. The best thing I have to say about the dealership is that they adapt to what the customer wants, wi across the board, and the other similarly 5's. The best thing I have to say about the dealership is that they adapt to what the customer wants, with the right level of offering without being too pushy. I got the facts I needed in the time frame I needed; I was offered the relevant purchases only. It's a high volume dealership, so you don't get excessive pampering and there may be some waiting; but you get good prices as one would expect from the high volume. It's a no xx kind of place. The service *looks* great - they offer a loaner car if repairs are needed. But no experience so far. When (if) I get further experience with customer service / repairs, will post further feedback. So far ... they are everything I could ask for in a dealership. More

Problems started when I TRIED to buy an Acura from Ardmore. Salesman didn't really seem motivated to sell - told me to come back next month and see what was on the lot.<br><br>Bought from another dea Ardmore. Salesman didn't really seem motivated to sell - told me to come back next month and see what was on the lot.<br><br>Bought from another dealer, unfort., they were 2 hours away. When I had problems with my Acura the day after spending $40k on it, I had to deal with Ardmore. They lied, didn't perform work they said they did, stole money from the car, and even damaged it on the lot. And the problems were never fixed. <br><br>Finally showed up when the car was having problems and showed a service writer. He said he would order the part. After spending a month waiting for the part and calling back and forth, Acura corporate stepped in and had them order the part. Upon arriving for my appointment, the head of service told me they would have to retest the problem on my car, which they were never able to duplicate before. Instead of telling me all of this on the phone, they wasted my time and money. I left.<br><br>They lost my sale, six sales I sent my other dealer in the meantime, as well as two other friends that bought Acuras this weekend. Plus we own a repair shop that we will be dropping their account and dealing with another dealer. More

The service guys at Ardmore Acura are great. I had brought my (old) car in for everything from an oil change to a major repair. I have had nothing but positive experiences with them in each instance. brought my (old) car in for everything from an oil change to a major repair. I have had nothing but positive experiences with them in each instance. In one instance, I had to leave my car over the weekend for a repair. Since I travel for work, I needed a car by 8 am on Monday morning. They weren't positive that the parts would be in by then, so they gave me a loaner car for 10 days! Unbelievable.<br><br>I have since sold my Acura and purchased a Honda S2000. Quite honestly, I will be bringing that car to Ardmore Acura for everything except warranty work. Kudos to the service guys there. More