Piazza Acura of West Chester

Expeditious service Very friendly and professional staff. Clean and modern dealership. You are kept up to date with the status of vehicle and the wait time is far shorter Very friendly and professional staff. Clean and modern dealership. You are kept up to date with the status of vehicle and the wait time is far shorter than expected . Excellent customer service! More

Great Service experience From drop off to the loaner car and pick up the next day the service was first class. Everyone was friendly and helpful. Drop off was effortless and h From drop off to the loaner car and pick up the next day the service was first class. Everyone was friendly and helpful. Drop off was effortless and hassle free. This was my first service for my RDX. Great people! More

Excellent service Waited a oil change service and service complete on time. My car was checked and offer an additional service to make sure the car condition is good. Waited a oil change service and service complete on time. My car was checked and offer an additional service to make sure the car condition is good. More

Excellent staff and all very professional. Everyone is very professional and courteous. I appreciate how timely the updates are and a call will be received when your car will not be ready on t Everyone is very professional and courteous. I appreciate how timely the updates are and a call will be received when your car will not be ready on time due to parts, etc. I feel very lucky to have such a great team working on my car; I depend on them totally to keep my car running in tip top shape, and to be safe as well. Thank you for all you do. More

Worst Customer Service Ever and will never come back again! I called piazza Acura West Chester, They advised me to come in for A13. Also warned me about 4 hr wait time. I dropped my SUV and my wife picked me up I called piazza Acura West Chester, They advised me to come in for A13. Also warned me about 4 hr wait time. I dropped my SUV and my wife picked me up and we were busy with shopping and suddenly I checked my phone at 4:00 PM in the evening, never got a call from Acura, so I called them back to check if my service was done. A guy named John answered my call and told me that, service was done couple of hours back and he mentioned we close in 30 mins. I rushed there to pick up my SUV and realized services closes at 5:00 PM. Very unfair, John made me rush and showed all the attitude. He was not at all helpful, but just gave hard time to a customer. I recently bought a Lexus and loved their service. I am done buying Honda/ Acura vehicles. Will never return to west Chester location again for service. More

Great service The technical aptitude shown by Stuart and Donald was above and beyond my wildest expectations. Professionalism at its finest. Made the process easy a The technical aptitude shown by Stuart and Donald was above and beyond my wildest expectations. Professionalism at its finest. Made the process easy and enjoyable. Will definitely return and recommend to friends! More

Great to work with Easiest car buying experience I have had. Rob Moffa and his team were honest and great to work with. Listened and put me in the perfect car for my n Easiest car buying experience I have had. Rob Moffa and his team were honest and great to work with. Listened and put me in the perfect car for my needs. Highly recommend them if you are looking at an Acura. More

Honest and professional service. Always warmly greeted by Meg. Service advisor was honest and really spelled out the facts. Too often service folks push to upsell etc. my advisor said Always warmly greeted by Meg. Service advisor was honest and really spelled out the facts. Too often service folks push to upsell etc. my advisor said by your next oil change we will look at breaks as you are getting close. I’ve been to dealers where the response would have been much different. More

Dependable friendly service You can depend on Stuart at Acura service to give you the straight scoop. What needs to be done, what can wait, what he would do if t we’re his car. Y You can depend on Stuart at Acura service to give you the straight scoop. What needs to be done, what can wait, what he would do if t we’re his car. You can also depend on your car being ready when (or before) the timeline he gives you. That’s what I call great service! More

Personal service attention is lacking. As a 10 years’ old customer of Piazza Acura of West Chester, I have been coming to this location for periodic service maintenance of my 2007 Acura RDX As a 10 years’ old customer of Piazza Acura of West Chester, I have been coming to this location for periodic service maintenance of my 2007 Acura RDX (which currently has only 65k miles). However, in the last few years, I've noticed a rushed service experience, with complete lack of personal attention. To describe a recent incident - I’ve been experiencing a sort of whining/whistling noise, coming off during acceleration (even at low-speed), which I reported to John Davenport (my service coordinator) on July 2019 when I went in for state/emission inspection. The diagnosis revealed no such noise by the technicians. A month later, as the issue got exacerbated and the noise got louder, I scheduled a test drive on Aug 27. The test drive confirmed the noise and further diagnosis revealed a full power steering pump replacement with estimated cost of over $650. I was also informed that this is a possible fix, and it may or may not address the issue. I went back and took a second opinion from a local service center (Meineke) and asked them to run a complete inspection. Their full diagnosis revealed replacing the O-ring that holds the connector to the pump. The Meineke technicians noticed bubbles or foaming fluid which they had to clean off. They replaced the 0-ring which significantly reduced the noise problem but also suggested replacing the power steering pump reservoir to get rid of the problem completely. They could not find the original OEM part of the reservoir so I had to take the car back. Replacing the O-ring costed me $25 and I am told that power steering pump reservoir, which is only available in Acura dealership, costs no more than $20. I am surprised, shocked and dissatisfied with the level of diagnostic expertise that the service technicians at Piazza Acura of West Chester showed when I took my car on Aug 27 at 7:30 in the morning. I had suspected the diagnosis was rushed, incomplete or inept, and the service delivery philosophy was "to replace the entire system if no issues could be found". I expected a higher level of customer service experience from this location. I am going back to Piazza Acura of West Chester, on Sept 04, apparently to discuss what was missed in the earlier diagnosis and what they can do better to improve my service level. More