Piazza Honda of Springfield

Precise I was told how much the job would be and how long it would take and that is precisely what occurred and for that I am happy. I was told how much the job would be and how long it would take and that is precisely what occurred and for that I am happy. More

Great experience I walked in with no intentions of buying a car the same day but Adam made it happen! It was my first time purchasing a car and Adam made it easy! I walked in with no intentions of buying a car the same day but Adam made it happen! It was my first time purchasing a car and Adam made it easy! More

Last minute repair I got a screw and a nail in a tire late Friday afternoon on a holiday weekend, but fortunately the folks in Express Service were able to make the repa I got a screw and a nail in a tire late Friday afternoon on a holiday weekend, but fortunately the folks in Express Service were able to make the repair with no problem. Also the service advisor, Olivia, researched my records and found that the tire that needed to be replaced was under warranty so I only had to pay for labor. More

Technican Service Technician that worked on my car for my oil change had a terrible attitude because i came at near closing to get my oil changed. Also had an issue wit Technician that worked on my car for my oil change had a terrible attitude because i came at near closing to get my oil changed. Also had an issue with my aftermarket exhaust that was professionally installed which i never had an issue before until he did my oil change. probably wont return. More

Very comfortable. Have family who bought 2 cars, one used and one new In The last 2 years and now myself 2019 crv. 2 Elements prior. Have used sales and all work at ser Have family who bought 2 cars, one used and one new In The last 2 years and now myself 2019 crv. 2 Elements prior. Have used sales and all work at service department. Very reliable and friendly. Have dealing with Frank Crinite and Damien in finance. They make is as easy and pain free as possible. I reviewed other dealers at other brands close to home and found nothing that made me think I wanted to deal with them. More

Helpful and Kind I ran over to get a new battery for my key fob. I had called first, but the advisor said that I wouldn’t be able to schedule an appt until June 6. I k I ran over to get a new battery for my key fob. I had called first, but the advisor said that I wouldn’t be able to schedule an appt until June 6. I knew I couldn’t wait for the battery so I ran over Saturday am. The two women behind the Express Service desk were incredibly kind...not the least bit irritated that I didn’t have an appt. in fact, they not only took my keys to replace the battery, they pulled the car right into one of the bays and a technician fixed the warning light too! I was out in under 20 minutes!! It was a holiday weekend and I know I was just lucky, but they didn’t make me feel that way. They smiled, handed me the keys and thanked ME for coming in!! Wow! More

Great customer service! Walled in no appoitment for oil change. Gary Weber got me in right away. He is the reason I continue to use Piazza for my service needs. He is very p Walled in no appoitment for oil change. Gary Weber got me in right away. He is the reason I continue to use Piazza for my service needs. He is very professional and great with customers. More

Friendly and great customer service Great prompt service and very professional. Ready for me at my scheduled appointment time Received a call regarding replacement of brakes with charg Great prompt service and very professional. Ready for me at my scheduled appointment time Received a call regarding replacement of brakes with charges. I decided to have the brakes replaced and received a call when repairs were done with a final total of bill. More

Incompetent service manager We took our 2017 Accord in for service. There was a rubbing noise while driving. Service writer calls and says technician thinks it's the brakes. Car We took our 2017 Accord in for service. There was a rubbing noise while driving. Service writer calls and says technician thinks it's the brakes. Car has 11000 miles on it. I told him I didn't think so and asked to speak with a manager. Received a call back from Stan. I told him my concerns about having brake job done when I brought the car in for a noise. He seemed rather condescending. Telling me how long he has been doing this. Spoke to my wife in an even more dismissive attitude. After checking car again he told me steering wheel was out of center . They would do an alignment. After alignment was done they said there was some bent parts. Said cost would be around $1100. Suggested calling our insurance company. We did and adjuster approved repairs for $836. After doing the repair told us total was over $900. My wife called insurance company and asked to have adjuster go back. After he was there my wife received a call from Stan saying we didn't have to involve our insurance company again, that we could have submitted bill for a refund. He should have called them before doing additional work. At the very least call us. For as much experience as he says he has, he apparently doesn't do things the way they should be done. All this for a rubbing noise that's still there. Stan said it's "Tire noise". xxxxxxxx. More

Pleasant and helpful Great experience salesman Dan was very knowledgeable of car I that I purchased no pressure in trying to rush you into purchase of vehicle I recommend Great experience salesman Dan was very knowledgeable of car I that I purchased no pressure in trying to rush you into purchase of vehicle I recommend looking here when shopping More