Piazza Honda of Springfield

They were all amazing and very welcoming. My salesman Ray Estevez explained everything to me in depth and made sure I felt comfortable, which is exactly what you need when buying a car. My salesman Ray Estevez explained everything to me in depth and made sure I felt comfortable, which is exactly what you need when buying a car. More

If it were for me I would give 11 stars to Jim and the whole team . Jim and everyone were so nice the whole time !!!!! whole team . Jim and everyone were so nice the whole time !!!!! More

Ray was great. Easy to talk to, answered all of our questions and was very down to earth and not pushy. I wouldn't hesitate recommending him to any of my friends o Easy to talk to, answered all of our questions and was very down to earth and not pushy. I wouldn't hesitate recommending him to any of my friends or family. More

Terrible waste of time. My Honda 100 month battery, despite the name, started to go bad at 56 or 57 months (weakly starting or not starting at all). After my local mechanic My Honda 100 month battery, despite the name, started to go bad at 56 or 57 months (weakly starting or not starting at all). After my local mechanic told me to take my 2015 Honda CR-V to the nearest Honda to try to take advantage of the prorated battery warranty. Prior to bringing the vehicle to Sloane, I called them. They told me that the warranty would give me 40% off based on the age of the battery if the battery failed the test (savings of about $100 from the local shop). I brought the car in for express service. After it barely started at the dealership, and the desk clerk told me it would likely fail, I was called in and told that the test revealed that it needed an additional Honda GR8 test to check on the electrical system. However, the sales desks told me that it was almost certainly the battery. The GR8 test could only be performed by the main service desk. Unfortunately, the main desk laughed when I asked about scheduling this $50 GR8 test, saying I had to wait until September (this was August 19, 2022). I did not find her laugh in good taste given my situation. However, without the GR8 test confirming it was the battery (and not something else), I could not get the warranty coverage. The desk clerk said that it was 90% likely that it was the battery. I went back to the Express desk and asked if they could temporarily replace the battery to quickly check it out. They told me this would incur a labor charge (even though I would be paying the labor charge anyway to replace the battery. In short, my options were to schedule something in September and risk the car stalling at random places OR to pay full cost for the new battery and forego the promised warranty coverage (despite it being 90% likely that the battery). Instead, I decided to go back to my local mechanic. I'd rather give them the money than to give a penny to Piazza Honda. I didn't get any sympathy or an apology when I was walking out the door. Truly a subpar experience. I only give them two stars because their revamped service area looks nice. More

Alex was very unprofessional and said very condescending things when I declined to purchase warranties. Some of his comments were “Do you know what Sonar is? Do you know how much that cost?” “Have you eve things when I declined to purchase warranties. Some of his comments were “Do you know what Sonar is? Do you know how much that cost?” “Have you ever changed a light bulb?” “Working in Finance and IT, you should be good with numbers” He kept pushing to sell warranties that I did not want and when I did not cave in, his entire demeanor changed from being friendly in the beginning to extremely rude by the end. Would not recommend dealing with Alex to anyone. Word of advice my friend, No means No. Never assume the person on the other side of the table doesn’t understand the risks and consequences when they clearly verbalize it. At the end of the day I understand it’s your job to sell warranties but don’t take “No” personally. More

Dan was amazing! He patiently listened to our needs and answered our questions. He matched us with a great Honda Pilot. The finance manager worked to find us a compe He patiently listened to our needs and answered our questions. He matched us with a great Honda Pilot. The finance manager worked to find us a competitive rate and was straightforward. The service department went above and beyond to get our car ready to go. Thank you for helping us get back on the road! More

Dan was terrific. His manner of no pressure assistance made the often painful production of buying a car a quicker, easier and happier experience. Thanks so much Dan. His manner of no pressure assistance made the often painful production of buying a car a quicker, easier and happier experience. Thanks so much Dan. We love our new car. More

Jim Helmig and the team at Piazza Honda in Springfield made the car buying experience a breeze. Their knowledge and low pressure atmosphere helped put me at ease. Jim was patient and helped ensure I got a made the car buying experience a breeze. Their knowledge and low pressure atmosphere helped put me at ease. Jim was patient and helped ensure I got a great car within my budget! I am a forever customer of Piazza Honda after this car buying experience. Highly recommended! More

From the time we walked in the door we were very impressed by the no pressure salesman Jim. The manager Greg and Chelsey who finished our paperwork. Very happy with Piazza and have already recommend impressed by the no pressure salesman Jim. The manager Greg and Chelsey who finished our paperwork. Very happy with Piazza and have already recommended them to some of our friends and family. More