Piazza Honda of Springfield - Service Center

Longevity. My first Honda was in 1981 it was a Honda Civic. I bought it at Philadelphia Honda which now is Piazza Honda. I have bought and leased several Hondas My first Honda was in 1981 it was a Honda Civic. I bought it at Philadelphia Honda which now is Piazza Honda. I have bought and leased several Hondas over the years, with this very same organization. I was only disappointed once. They are great organization and that why I keep coming back. The people are friendly and help you in every way. More

Quick , easy, painless, and very courteous. I’m on my 7th car from Piazza Honda (bought or leased) and never had a problem with them , easy, painless, and very courteous. I’m on my 7th car from Piazza Honda (bought or leased) and never had a problem with them More

Inspection n oil change Piazza is very fast knowledgeable n a very positive atmoshere.its clean plenty of newspapers to read n a tv for the latest news n snacks also Piazza is very fast knowledgeable n a very positive atmoshere.its clean plenty of newspapers to read n a tv for the latest news n snacks also More

Oil change and questions Everyone was very helpful and thorough, especially Jacob who took the time out to help me with a Bluetooth connection issue. Thank you for friendly se Everyone was very helpful and thorough, especially Jacob who took the time out to help me with a Bluetooth connection issue. Thank you for friendly service! More

Quick, excellent service Your service guy Gary Weber, very Friendly, and respectful, and grateful, for trusting piaxza, to service, my vehicle, I always recommend Piazza for s Your service guy Gary Weber, very Friendly, and respectful, and grateful, for trusting piaxza, to service, my vehicle, I always recommend Piazza for service, never had a bad experience, thank you Gary, and Piazza More

30,000 mile checkup Very responsive, Jacob was very accommodating. Tread was low and were guided to a better performing tire. The only flaw is that we got the car back wi Very responsive, Jacob was very accommodating. Tread was low and were guided to a better performing tire. The only flaw is that we got the car back with soap all over the tires. Could have been cleaned off before delivery. Looked bad... More

Very disappointing experience I scheduled a service appointment for my "new to me" pre-owned honda odyssey because I've been having two issues with the vehicle since I purchased in I scheduled a service appointment for my "new to me" pre-owned honda odyssey because I've been having two issues with the vehicle since I purchased in August. The day after I purchased the vehicle the "check tire pressure" sensor came on and I had to put air in 3 of the 4 tires in order for the light to go off. I scheduled an appt and was told that the tires were fine. Since that time I have had to put air in the tires weekly. Also, the passenger rear sliding door doesn't close automatically, it beeps and opens back up periodically. This has been happening on and off since I purchased the vehicle. I made the appointment to have this looked at 3 weeks in advance of the appointment and was scheduled to drop it off Thurs Oct 24th at 8am. I needed to change my work schedule to accommodate a 7:30 drop off and left it there for the day. As I was walking into the service center at 6pm, I received a voicemail from Mike that they had not had time to look at the vehicle. I work full time and have 2 very busy children, with another on the way, and I would expect a higher level of customer service than someone just telling me, "sorry we couldn't get to it" after I had to rearrange my schedule and coordinate a ride. Furthermore, he said he would call to reschedule an appointment and I received no follow up in over a week. Now driving to work today, my check tire pressure light came on again, and I will have to again put air in the tires. I would also expect that a certified pre-owned vehicle would have tires that were inspected and not losing air on a weekly basis. In general, I'm unhappy with the service and the condition the car was in when purchased. More

Did not get what was guaranteed Piazza was supposed to match what another dealer quoted me, which they agreed to do but never provided the service I was charged for. I was supposed t Piazza was supposed to match what another dealer quoted me, which they agreed to do but never provided the service I was charged for. I was supposed to have my front brakes replaced and the rotors replaced. In looking at my bill after I left I noticed that only the front rotors were resurfaced and not replaced. That is not what I paid for and that is not what the price match was for. I’ve bought three cars there in the last eight years and spent thousands of dollars in your service department. I contacted my credit card company last night and will not pay for this invoice until I get this all straightened out, but no one thing. As a result of all this, you will never get another dime from me or my family again! More

Good service Joe was personable and kept in touch during the day regarding timing for pick up. I was pleased with the service and communication at this location. Joe was personable and kept in touch during the day regarding timing for pick up. I was pleased with the service and communication at this location. More

Repair Couldnt get an appointment for 2 weeks. Brought in car anyway. Car needed several repairs, done that day. Joe made it happen, kept me up to date on wh Couldnt get an appointment for 2 weeks. Brought in car anyway. Car needed several repairs, done that day. Joe made it happen, kept me up to date on what was going on with the repairs and when the car would be ready. He was eager to help me and explained all of the repairs and prices. More