My boyfriend and I test drove a CPO VW Tiguan on Saturday with Rob Soll. He was nice enough, he was kind of rude when we brought up interest rates but whatever, he’s a sales guy, we get it. This was our first day of test driving cars and we were upfront and honest with Rob and he understood and was not pushy at all.
We gave Rob a call today (Monday) to let him know we got pre-approved to purchase the Tiguan and asked if it was available. Rob confirmed the car was available and had us update our insurance, send our identification among other things. He let us know the car was reserved and would be getting washed before we came to finalize the sale at 6pm.
We drove 40 minutes from Philly to Langhorne to be greeted by the same four salesmen who swarmed us on Saturday before realizing that VW had (for whatever reason) assigned Rob our lead. We let them know we were there to meet with Rob and that we were buying the white Tiguan.
After waiting in an uncomfortable and sterile-like showroom for fifteen minutes, a new salesman appears and says Rob is busy with two other clients and he’d be taking over (weird.) Manny (new salesmen) proceeded to let us know THE CAR SOLD EARLIER THAT DAY. Rob refused our calls, didn’t respond to our texts, as Manny assured us he was here to help and would make things right.
I wish we had left right then and there. Unfortunately, we fell victim to the disgusting car salesmen BS Manny was pulling and were convinced that test driving the (higher end trim) Tiguan that was still available on the lot.
Once back in the showroom, Manny, his sales manager and the rest of the joe-schmo schmucks working at this dealership proceeded to give us the runaround. After the third back and forth, we finally got up and left.
Overall this was the most horrible experience I’ve had in terms of car shopping. We have decided to buy a brand new 2020 SEL from VW of Cherry Hill and are much more satisfied with the level of professionalism and respect we got there than at Piazza VW of Langhorne.