Pines Ford

I love it. Little wait time. The staff are professional. I get a wash. It’s the little things! Little wait time. The staff are professional. I get a wash. It’s the little things! More

Dependable, reliable service, great customer service, very professional and polite. I always enjoy my service there. very professional and polite. I always enjoy my service there. More

Always enjoy this dealership for service on my car. Very professional and polite, experienced and great customer service. Very professional and polite, experienced and great customer service. More

very good my first experience with Lincoln was excellent. waiting for a part in the drivers electric window, to complete the service excellent. waiting for a part in the drivers electric window, to complete the service More

Made an appointment at the Pines Ford's website for an oil change like I always do since the purchase of my Explorer, so I show up for my 8:00am appointment on a Saturday morning and I stood around for 10 oil change like I always do since the purchase of my Explorer, so I show up for my 8:00am appointment on a Saturday morning and I stood around for 10 minutes until a person which I assume works in service since I never got his name, approached me and asked what I needed. I stated I had an appointment for an oil change which then I was informed by him that they do NOT do oil changes by appointments on the Saturdays?! So, my question to him was why??? I had an appointment! He stated that they had changed that process and they are so backed up with service that I would need to wait a good 2+ hours for the oil change. So why did the website allow me to schedule the service on a Saturday morning?? His answer was simple--it's an IT issue. Pines Ford was extremely helpful on the Saturday morning when the shark I mean "salesperson" took my money for the purchase of my Explorer. I have never experienced such BAD CUSTOMER SERVICE at any other dealership in the past. Please remember that your business should be to provide friendly and courteous service to paying customers since you are NOT THE ONLY FORD DEALERSHIP in this area. This is definitely my last time at Pines Ford, I will never step a foot in this dealership not even if they were giving vehicles away for free. I know this complaint will not get anyone's attention at Pines Ford, but I have to say you guys are a JOKE! More

Awesome staff. Polite.helpful, willing to go beyond just the basics. Will continue my loyalty to Pines Ford and the staff there. Polite.helpful, willing to go beyond just the basics. Will continue my loyalty to Pines Ford and the staff there. More

Service is great at this location 👍 my cars are in very good hands Thanks Pines Ford good hands Thanks Pines Ford More

I'm happy to say I'm back in love with Pines Lincoln! They won me back. They won me back. More

Took my 2013 Lincoln MKZ in for service and even though I did not make an appointment, Service Advisor Erik Sanchez explained and addressed my situation and once again Lincoln Service delivered... did not make an appointment, Service Advisor Erik Sanchez explained and addressed my situation and once again Lincoln Service delivered... More

Kenny is always friendly and helpful. He helps with a fair price and Rebates. Your dealership is becoming more efficient and timely. He helps with a fair price and Rebates. Your dealership is becoming more efficient and timely. More