Pinnacle Nissan

I've generally had a good experience with a SRS system wire harness replacement under warranty, replacing damaged control arms, etc. This past service something was misdiagnosed and I paid for a $400+ wire harness replacement under warranty, replacing damaged control arms, etc. This past service something was misdiagnosed and I paid for a $400+ part not including labor. After more diagnosis the true cause was determined and fixed (under no extra labor cost, to their credit). Unfortunately I did have to go back and forth to get any sort of compensation for the unnecessary new part. I had kept the old part so I came to them with two options I preferred, both where I still pay the labor charges: 1) they put back the old part and take the new one 2) they comp the new part. They would not budge beyond future service credit for the cost of that part. A lackluster response. After that service credit is gone I'll likely consider other places now. 4 stars instead of lower because they did provide a good experience in the past, otherwise this would be a 2 or 3. More

Great job! We were happy with the rental and the service performed. Thank you, Nissan 😘 We were happy with the rental and the service performed. Thank you, Nissan 😘 More

Moses was very informative and helpful throughout the whole process. I felt as though he really cared and wanted me to find a vehicle that fit my needs. Would recommend this dealership to my friends and whole process. I felt as though he really cared and wanted me to find a vehicle that fit my needs. Would recommend this dealership to my friends and family. More

Always great service. Very friendly people and I get back a very clean car. Since I am very satisfied with this dealership and their staff, I have nothing else to add Very friendly people and I get back a very clean car. Since I am very satisfied with this dealership and their staff, I have nothing else to add More

Service technician Jordan was friendly and personal and got my service performed in the time frame he promised. got my service performed in the time frame he promised. More

My experience is only with the service department. They were very professional. They were able to schedule me quickly at a time most convenient to me. Shout out to Billy for all the help and going They were very professional. They were able to schedule me quickly at a time most convenient to me. Shout out to Billy for all the help and going above and beyond. More

very professional very helpful with problem I encountered after the sale even help me look for a while that I’ve lost within my vehicle Devon although he was new Knew where to go And ask questions of his sup after the sale even help me look for a while that I’ve lost within my vehicle Devon although he was new Knew where to go And ask questions of his superiors to answer my questions overall, very pleasant experience much better than some of the other dealerships I’ve dealt with the Phoenix area More

We had an issue that needed attention and we had faultless service from the team ! faultless service from the team ! More

Service was completed in less time than anticipated. Very pleased with how I was treated by Service Rep Billy. Very pleased with how I was treated by Service Rep Billy. More

I recommend Pinnacle Nissan dealership. Great service! Ask for Alonso! Thank you Alonso for your service! Great service! Ask for Alonso! Thank you Alonso for your service! More