Planet Ford

A challenge I presented a rather difficult situation credit wise and Planet Ford came thru. Got me in the car I wanted without hassle and worry. Kudos to these I presented a rather difficult situation credit wise and Planet Ford came thru. Got me in the car I wanted without hassle and worry. Kudos to these guys. More

Planet Ford is awesome I went in thinking their was no way I would get approved and Patrick Huygen went above and beyond to get the deal done. I am truly grateful for Planet I went in thinking their was no way I would get approved and Patrick Huygen went above and beyond to get the deal done. I am truly grateful for Planet Ford and Patrick. Not only did they give me an exceptional price, they worked with me on getting my extended and to top it off the over all experience was truly exceptional. Class act employees all the way around. I will admit, I was hesitant to go into the dealership due to a negative experience at a different dealership (not Planet Ford) and Patrick changed my mind from the get-go. This dealership and its sales team comes second to none! More

2014 F150 King Ranch Purchase Overall experience with Planet Ford 45 was great. Exchanged several emails with the sales person (Bill Lynch) and received a "out the door" price for Overall experience with Planet Ford 45 was great. Exchanged several emails with the sales person (Bill Lynch) and received a "out the door" price for the particular F150 that I was interested in purchasing. Arrived at the dealership and was greeted in the parking lot by another friendly sales person who quickly connected me with Bill. We completed a test drive of the vehicle and then proceeded to complete the credit application, finance paperwork, and final delivery of the vehicle. The dealership even went above and beyond customer service by assisting me with dropping off the rental car that I arrived at the dealership in. It was a pleasure to do business with Planet Ford 45 More

F350 Purchase Staff response and willingness to find the vehicle equipped to my specifications was exceptional. Vehicle was not in local inventory but similar base Staff response and willingness to find the vehicle equipped to my specifications was exceptional. Vehicle was not in local inventory but similar base was located, picked up, after market items added, and ready for delivery in less than 10 days from initial contact. More

Excellent Purchase Experience I went out trying to get a new truck and this dealership is one of two closest ones. I was very satisfied with the experience at the dealership. The s I went out trying to get a new truck and this dealership is one of two closest ones. I was very satisfied with the experience at the dealership. The salesperson (Alex Chavarria) was very nice, knowledgeable and professional. I brought in the online offer and they matched the price. We closed the deal the same day while I was there paying the first visit. Highly recommend this dealership. Thank you, Alex for your work and help! More

Best purchase experience!!! Planet Ford in Spring, TX is the only dealership I will buy a car from. I have purchased several new cars from Planet Ford and I have always had an e Planet Ford in Spring, TX is the only dealership I will buy a car from. I have purchased several new cars from Planet Ford and I have always had an exceptional purchase from start to finish. They always have the best price and the friendliest sales staff. Thank you again Patrick Huygen and Planet Ford I love my 2015 Explorer. Sincerely, Jamie More

The worst dealership in the Houston Area This is our second time of going to the dealership. Our first trip we were there 3 hours and were told the cost of two different vehicles. We decide This is our second time of going to the dealership. Our first trip we were there 3 hours and were told the cost of two different vehicles. We decided to go with the more expensive car as it was exactly what we were looking for. We waited an hour while they wrote up the paperwork to put a deposit on the car. When the sales person came over the price he quoted was incorrect and the car went up over $3k. We decided to go as it was very upsetting. The sales person called and give us the out the door price on another vehicle. We told him we were going to do our own financing. The sales person asked us to let him know our interest rate and he would beat it. My husband went in to get the car. They agreed on an out the door price, zero down and our interest rate. When he went to see the finance person, he said we received zero percent financing. Oh but wait, the price now increased. If we wanted the original price we would need to pay 5.9% financing. If we used our own financing they would add $500 to the price. They bring in the sales manager to talk with us, to tell me it was Fords fault. At no time did he say the out the door price was based on meeting specific criteria’s. He told us the price of the car was X out the door which was the original price of the car plus taxes, etc. It wasn’t anything different until we went in to sign the paper. The manager was rude and was not interested in keeping a customer. This is the second time we had to walk away from this dealership. We did the same thing 6 years ago to buy at the place in Humble where they were honest and cared about their customer. The spring store is dishonest and rude. Our sales person did not seem to know what he was doing or how to explain what they were offering. Now they will not stand behind what he quoted us and blames it on Ford. I would never use this dealership. They are the reason people feel car sales people are thieves. They were your stereotype “used car sales people”. Sad thing, we were not buying a used car. Check them out on line before buying from them. Look at the BBB, EEOC, and all other review sites. I am glad we did not buy the car from this dealership. More

Where do we start? The sales process was cumbersome and way too long (should have walked away when my gut was screaming at me). We arrived at the dealer at 10AM on September 2, 2013. We had lunch for 1 h way too long (should have walked away when my gut was screaming at me). We arrived at the dealer at 10AM on September 2, 2013. We had lunch for 1 hour. We ended up leaving the dealership at 7:30 at night. The sales person, Jake, sat with us for several hours while we waited on someone to become available in the finance department. They had over 50 sales people and only five finance people. Jake had already lost several sales that day due to the wait. When we were finally called into the "finance department", we sat down and a sales pitch began for after market items instead of finance (complete waste of time). After our first visit to the "finance department", we were called back to a real finance person about 45 minutes later. We informed him that we needed to get this done quickly as we had been at the dealer all day and it was nearing our kids' bedtimes. Finally success at 7:30 when we got out truck delivered. When we walked the vehicle, we discovered a ding in the front driver's side door. We were informed to set up an appointment and bring the truck back in on Thursday to have the ding taken care of and KarTraxx installed. We brought the truck in first thing in the morning and asked for service advisor like we were told. We were informed that this service advisor does not arrive at 7:00 am. We were put into a small Enterprise rental vehicle while the ding was repaired and the vehicle location device was installed. Now, we begin the service history on the vehicle. After less than a month, we noticed a severe shake in the vehicle at around 40 and 55 MPH. We called and scheduled a service appt. The service department said to bring it in and they would look at the tires. They informed us it would only take about an hour since we were getting there at 7:00 AM. I took the vehicle in that morning at 7:00am and asked for Charlie like I was told to do over the phone. I was quickly informed that Charlie does not arrive that early. They took the truck back to look at the wheels. After two hours, I went to check on the vehicle since no one was giving us updates. They informed me that they were waiting on after market to approve a new tire. They put the truck on Road Force and stated that 3 of the 4 tires 'passed' road force. The driver's side rear tire was defective. They replaced the tire and I was finally out of there at 12:30. One the drive home from this service call, we still noticed a vibration. We contacted the service department and informed them of this. We set another service appointment. We inquired about a service loaner and were informed that we could get a car from Enterprise. After talking with sales, we set up a service loaner. They took the truck in put it on Road Force again. This time one of the three tires that has passed less than a week earlier failed. They replaced the passenger side rear tire. This service visit also included the body shop as rust (oxidation as the service department called it) was found around the bed bolts. They took the bed bolts out and put a rust inhibitor and seal coat on them and then reinstalled them. We left the dealership after this call and drove the truck for a couple of weeks. When I drove the truck out of town on the interstate, we noticed the vibration at 70MPH. After a week long trip out of town, we set up another service appt. We took the truck in and they put it on Road Force again, a little more than two weeks after the last service visit, they found that 2 of the 4 tires were out of balance. They adjusted it and sent me on my way after checking the vehicle out again. On the drive home, we noticed the vibration after 3 days again. We set up another service appointment and took the truck in. The Ford Field Service Engineer was to get involved this time. The radio had also blacked out for about a minute and then came back on. They were speaking with the FSE on the problem. I asked them to call me so I could come down to the dealership when the FSE arrived so I could ride with them. The FSE showed and reported there were no issues and the vibration was normal and there was no issue. They conveniently left out the fact that they had replaced the other two tires right before the FSE showed up. The vibration is stil there at 55MPH. It is not as severe as it used to be. Do not go to this dealership as I had to spend hours getting service loaners and getting updates on the truck. When I was finally able to reach Shawn Burns (General Manager) after several call attempts, I quickly learned whey this dealership is horrible. I asked him what they planned on doing with the truck with 4 attempts to fix the same problem in less than two months and with less than 3500 miles on it. He informed me that this had nothing to do with Planet Ford and that I would need to deal with Ford directly. All I wanted was a buy back or a replacement due to all the problems we had encountered in such a short time on a brand new truck. He informed me that the dealership would have to take a huge hit (since it depreciated so much when we drove it off the lot) and that this is why Ford provides a warranty. He also said that we were in good shape because we had bought the extended service plan. he clearly did not value the customer just the bottom line. I can tell you I will never step foot in this dealership again for the rest of my life. Do not buy the key replacement plans, maintenance plans or just about any service plan from this dealership as they are serviced by a company called Ethos (not Ford). I tried to move my service plans to Tomball Ford after all the horrible experiences with Planet Ford. When I contacted Tomball Ford, they said that did not accept Ethos due to slow reimbursement from Ethos for service agreements. The only way I could have transferred the service plan would have been to pay out of pocket and then wait to be reimbursed from Ethos. BUYER BEWARE...sorry for the long comment but I wanted to make sure everyone understands what they are getting into with the sales and service at Planet Ford. More