"You want a new Ford Truck, ask for Rita B. One of the..."
You want a new Ford Truck, ask for Rita B. One of the best new car transactions of my almost 30 years of buying cars. She is very considerate, respectful, and detail oriented. We bought a base Ford F150 XL truck from her, you would have thought we purchased a loaded out Platinum, the way she treated us. Rita is a part of a great team at Planet Ford in Spring. From Charles P. the sales manager, to Alex in Accessories, and Mr. Chris in Finance, these folks are super nice to work with. No Bull, no run around, no High Pressure, just good direct, this is what we will and can do, and then they deliver. Thanks again Planet Ford, Loving my new F150 XL STX Super Crew! So Good to back in Ford!!
"Thank you William for your great customer service and..."
- Paula A Torres Restrepo
Thank you William for your great customer service and knowledge. I always look for your help because I know that I will be 100% satisfied with what I am looking for! I am supper happy with my new Bronco!!!😁
"I am extremely disappointed in the customer service of..."
- Rafael Santos
I am extremely disappointed in the customer service of this dealer as of recently. To support my case here is what happened; About a year ago we went to purchase a Certified Pre-owned 2015 Edge, not only did we traded in another Ford vehicle purchased in the very same dealer, but we agreed to purchase their special extended warranty for the car, about a month of using the vehicle we noticed that it had a water leak on the passenger side, we tried for over 6 months to try and get a service appointment to get this checked out since they sold it to us like this.
When we finally got the appointment scheduled (took a while due to the lack of loaner vehicles) they took 3 MONTHS to be able to give me a possible diagnostic of the water leak -the person in charge of our case is named Daniel Alvarado who did an absolutely terrible job in handling our case- there were no updates calls whatsoever in those 3 months, I had to constantly try to reach out to him which was futile. When the car was supposed to be ready for a repair, they called me to explain that they had discarded the sunroof and windshield as the culprits of the leak and that it had to be a body seam therefore they could not take care of it and had to transfer it to the body department additionally, my warranty was not going to cover that since it was not “mechanical” so whatever the total was it had to come out of my pocket. Our car spent an additional 2 weeks at the collision department where, guess what, they determined that the leak was in fact coming from the windshield, which they replaced, and I had to pay $858 out of pocket to cover the wrong size windshield that Ford had sold me in the first place.
The icing on the cake of this entire mess was that the incompetent mechanics let the car sit for three and a half months without bothering to turn it on at least once a week so when I picked it up from the dealer battery was almost dead, had to call my insurance for a jump start and was forced to purchase a brand-new battery which was previously in perfect conditions.
I tried calling both departments and they each flawlessly washed their hands off the battery issue since they told me it was not their fault. This is completely outrageous and unacceptable. If you will use either of these departments to repair something in your car BEWARE, they WILL rip you off.
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