Planet Ford

I bought a 2021 ford bronco sport; I purchase an Extended Service Plan with Roadside assistance during the buying of vehicle in the shop. Which cover major repair including for Rental up to $40.00 to 10 days Service Plan with Roadside assistance during the buying of vehicle in the shop. Which cover major repair including for Rental up to $40.00 to 10 days with 100.00 deductible. On April 9,2024, I was driving, and this error message popped on the dash "CHARGING SYSTEM SERVICE NOW" and a red battery symbol, right before the vehicle complete cut off on me while I was driving on a main traffic street. The vehicle wouldn't hold stay on unless I got a jump from another vehicle. I took the vehicle into Planet ford quick land because I thought it was a battery issue and I had a battery warranty. They quickly replace the battery but the error message didn't go away. They informed me it could be the alternator. Since it was late in the afternoon, I called Planet Ford Service to explain my issue and i was bringing my vehicle in for them to fix. I asked for a loan since I paid for this service. I was informed they didn't have a loaner and the next loaner would be ready in June 2024!! Remind you it is April 2024!! I was thinking it would be a quick fix, No it turned into 10 total days of my vehicle being in their shop and me paying uber to go to work. I called the service manager Greg, on the 7th day and 9th day left voice message and no return call. I would never buy a Ford and I would tell others never buy Ford and definitely dont buy from Planet Ford Spring! This service center is refusing to approve or honor contact rights. Also, this is breach of contract by sale provider of product. The dealership service center refuse to resolve this problem which lead to this complaint. More

They kept my car for a month, and not a single thing was fixed. Communication from staff was the horrible and they drove the vehicle for shy of 100-miles and NO fix!! Horrible service; they claim to be the fixed. Communication from staff was the horrible and they drove the vehicle for shy of 100-miles and NO fix!! Horrible service; they claim to be the best, but that pretty far from the truth. More

Randy was a fantastic help as always. Also, Adrian our finance manager couldn’t have been nicer or more helpful. We will continue to come back because of people like Randy and Adrian. Tha Also, Adrian our finance manager couldn’t have been nicer or more helpful. We will continue to come back because of people like Randy and Adrian. Thank y’all! More

When I tell you that this man is something special, that is not an understatement!!!!! Terrance was patient and gracious throughout the entire process, and made a very surreal moment for me a reality! He as is not an understatement!!!!! Terrance was patient and gracious throughout the entire process, and made a very surreal moment for me a reality! He assured me about my car selection, and went over all of the options available to me. Never have I had someone care more about me and my needs than about making a sale than he did. I have a daughter who will be driving soon, and I definitely plan on allowing him to assist us in that transaction as well. Planet Ford has a real gem in him!!!! More

Big mark up price for use car. Won’t go back. They don’t negotiate Won’t go back. They don’t negotiate More

Randy is great as always! He makes everything so easy for us and is always able to get us into what we want! We will definitely be back just to see him! He makes everything so easy for us and is always able to get us into what we want! We will definitely be back just to see him! More

Big thank you to Angel Rogers, Monique, Stephen and midget for the service on my truck. Monique had the answers to all my questions when I picked up my truck today. Big thumbs up to the planet for fam midget for the service on my truck. Monique had the answers to all my questions when I picked up my truck today. Big thumbs up to the planet for family for the services they provided. More

Planet Ford as a whole has lost my business. I bought a brand new 24 mustang gt premium a few months back and paid in cash for the car. I saw a used Harley f150 on website and was told my salesm I bought a brand new 24 mustang gt premium a few months back and paid in cash for the car. I saw a used Harley f150 on website and was told my salesman he couldn’t sell a used car so I contacted that pallet ford the guy called and left a message. I left messages with ZERO return call. Almost a week later I finally speak to guy says it’s sold. Professional and courteous would have been to call or at least email and say it was sold but no they leave the vehicle posted and I continue to try to get a hold of the guy to buy the truck in cash. Thanks to the lack of professionalism I missed out on other vehicles. When I did speak to him his comment was is that the price range you want to be in, my response no I paid over 60k cash for a car so no it wasn’t the price I was interested in it was the truck!!! What a revolting response. Thanks to that guy I WILL NEVER WASTE MY TIME OR MONEY AT A PLANET FORD!!! More

Great sales team I will never shop anywhere else! This is my second truck from this dealership and very satisfied! This is my second truck from this dealership and very satisfied! More

Randy is an excellent sales consultant. He made the whole process easy. I will recommend him to everyone I know. He made the whole process easy. I will recommend him to everyone I know. More