Planet Ford

Purchased a 2015 Nissan rogue in Jan 2023, just last month my AC went out. I called the dealership spoke with the GM his response they can not look into the future WOW!!! What a waste of money and my ti month my AC went out. I called the dealership spoke with the GM his response they can not look into the future WOW!!! What a waste of money and my time. No body at planet ford they are ALL about MONEY!!! I had heard about PLANET FORD I regret buying a vehicle from them!!!!!!!!!! More

It was a 7 day long living nightmare! I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the sc I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the scheduled repair on the recall, I decided to let your service dept. diagnose and correct the issue. On top of that I wanted the 100,000 mile maintenance done. Your Service Advisor, initials are C.W.E., failed to return my calls, yet every time I called the general number he just happened to be there, why not return my calls. Long story short, after the 7 day ordeal, I went to pick up my vehicle and decided to check the oil, and I'm glad I did, it was one whole quart over the maximum limit. So back to your service dept. where they corrected the issue. Mind you that this should never have happened. It doesn't end there; on the way home, we realized there was a huge crack on the windshield, needless to mention, that crack was not there, but not only the crack but several nicks were on the windshield, almost like something was tossed on it. The next morning when I went to work, one of my coworkers mentioned a noise he heard, and sure enough, there was a thumping sound that was not there prior to your "service". At this point, I'll be damned if I take any vehicle back to your shop, and just to add, I am telling everyone I know, everyone I meet on the street, all my relatives and anyone else to stay away from your dealership. To continue, I found another shop and had to spend another $800.00 to correct what your techs screwed up. The air filter was not the correct size, and the air filter housing was not installed properly causing the thumping sound because the engine was starved for air. The so called 100,000 mile maintenance is supposed to check the transmission fluid level, the brake fluid, the coolant, etc. Well, the transmission fluid level was never checked because there is no dipstick to check it with, and the other shop had to drain, and refill the brake fluid because their test discovered too much moisture. So, if this is not a wakeup call for you to correct your horrendous service dept., maybe a continuous loss of customers will. I am copying this review and posting it on a Google review, and the Facebook review and every other website I can post this to. Thank you for stealing my $1400+ dollars! More

The buying experience with Terrance Chaisson was 5-stars and beyond! Having just moved from Germany, Terrance gave me lots of insights and details i wasnt aware of or didnt eve know. And If Terrance didnt k and beyond! Having just moved from Germany, Terrance gave me lots of insights and details i wasnt aware of or didnt eve know. And If Terrance didnt know the answer on one of my questions, he said it but he figured it out. He was very transparent and supportive. I left with a great feeling - not only because of my new truck! Strong recmomendation. Go for Terrance! More

Carlos Herrera was the best person to work with. He did everything he could to make the process easy and comforting. Thank you Carlos!!! He did everything he could to make the process easy and comforting. Thank you Carlos!!! More

Very great salesman I am happy with my purchase! Thank you guys so much! Y’all rock Thank you guys so much! Y’all rock More

Worse experience ever, they schedule me for an appointment to see the car, and when showed up at my appointment, they sold the car to another person, no apologies, no nothing, WORSE customer servi appointment to see the car, and when showed up at my appointment, they sold the car to another person, no apologies, no nothing, WORSE customer service ever, give your money to other dealer who can respect you time and money. More

I have bought 3 cars from Terrance and every time he’s always very professional and provides top tier service. I highly recommend seeing him if you’re in the market for a new Ford!! always very professional and provides top tier service. I highly recommend seeing him if you’re in the market for a new Ford!! More

They make car buying EASY! Mr. Risner is great to work with and not pushy..Will go out of his way to help you in any way he can. Mr. Risner is great to work with and not pushy..Will go out of his way to help you in any way he can. More

Planet Ford made our whole buying experience simple and efficient. Terrance our sales man was great at finding me exactly what I was looking for without trying to oversell or pressure me. I really apprecia efficient. Terrance our sales man was great at finding me exactly what I was looking for without trying to oversell or pressure me. I really appreciate the professionalism demonstrated from him every step of the way through the process. More

I get oil change every 10k miles for my 2021 F150. Just finished my 30k oil change. Each 10k service has been a nightmare. The staff is always different each time I go and nobody seems to know anythin Just finished my 30k oil change. Each 10k service has been a nightmare. The staff is always different each time I go and nobody seems to know anything or care. I'm stuck because I want my Ford serviced at a Ford dealership, so I just tolerate it. For 20k I insisted it needs more than just the basic oil change, but they only did basic oil change. For this 30k, it was the same BS with the service guy saying I just needed the basic oil change - which is absolutely not true. I had Subaru and Honda before this and service was always easy and a pleasure. And don't get me started on warranty service - they go out of their way to make that as big a hassle as possible so you never request warranty service again. More