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234 Reviews of Planet Ford - Service Center
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March 08, 2017
Poor communication and pull/replace mentality We have purchased 8 vehicles from them, but the service center has gone downhill drastically in the past five years. We just brought our 2005 lincoln We have purchased 8 vehicles from them, but the service center has gone downhill drastically in the past five years. We just brought our 2005 lincoln navigator in because of a suspension issue. Their recommendation was to replace the entire system for 5200 in parts alone. The other option was to replace it with a traditional coil and spring suspension which was about 2300 dollars. We were informed that we would get a call the next morning about parts for the work and they would let us know about schedule. I found the air suspension parts for considerably less and left three messages that I would have them my two and would like an estimate on labor to install them. The next call we received was by midday that the work was nearly complete. That is just the start. We had another issue show up, it was cranking but not starting so they thought the fuel pump was bad. We got it home and did some troubleshooting to find the relay was bad which entails replacing the entire fuse panel as it is soldered to the board. This led me to think maybe they did not do due diligence troubleshooting the original problem. The compressor was still present so I decided to check it myself. It turns out the relay, which was taped down and never opened until I did after the service, but I could verify it functioned correctly by applying voltage outside the circuit. I tested the compressor by bypassing the relay and applying power. Guess what, the compressor fired right up and I verified there is air pressure produced. There remains other items to check that I do not have the diagnostic equipment to accomplish, the solenoids on the shocks are not operating correctly, the height sensors are not sending updates, the ECM or unit that provides the logic processing is not working correctly, or all of those are working and the electrical system has remaining issues. Very angry about downgrading the suspension now because they do not perform good diagnostics and just pull and replace. We will not be taking our vehicles there for service again and I actually took my F250 that was purchased from Planet to Anderson Ford two days later to have a wheel bearing replaced because of this visit. Planet Ford has been a great dealership for years, but converting the service experience into a sales platform may be a bad idea. They need to resolve issues communicating between the departments (service concierge, parts, service, and customers) in order to improve internally and they need to allow communication directly between the customer and the technician as they may not be properly relaying details to the technicians and this was heavily evidenced by a note on the service ticket that was completely different symptoms from what I specifically detailed. They never followed up on a review on Facebook and I have written them off at this point as well as a loss of several thousand dollars for service and parts replacements that were completely unnecessary. More
by TxDrifter
Employees Worked With
Alvin
December 06, 2016
An outstanding Service Advisor Service Advisor, Craig Ellisor was friendly, knowledgeable, and very professional and quick to identify the problem with our car. He came across as b Service Advisor, Craig Ellisor was friendly, knowledgeable, and very professional and quick to identify the problem with our car. He came across as being rally interested in resolving the problem with our car. More
by The stalled seat
Employees Worked With
Craig Ellisor
October 28, 2016
Smiling My service Advisor was Craig Ellisor. I can truly say that this young man was very polite, professional and attentive. I do appreciate the as so many My service Advisor was Craig Ellisor. I can truly say that this young man was very polite, professional and attentive. I do appreciate the as so many times women are not listened to or taken as serious when is comes to cars especially repairs. You had a very valuable employee in Mr. Ellisor and I hope that he will be moving up in your company. Thanks Mr. Craig! More
by Joyce Dawson
Employees Worked With
Craig Ellisor
October 19, 2016
Great! Craig was extremely kind and courteous - he was super quick and efficient without making me feel rushed or hurried and without being rude. He made sur Craig was extremely kind and courteous - he was super quick and efficient without making me feel rushed or hurried and without being rude. He made sure I got the services I needed, and it was done quickly! I was in and out in about an hour. More
by Kelly S
Employees Worked With
Craig Ellisor
October 11, 2016
Greatest service in the Houston area! I have a 6 year old Ford Edge that I've had to bring in a couple of times this year. Full disclosure, when the first issue happened I contacted Tomba I have a 6 year old Ford Edge that I've had to bring in a couple of times this year. Full disclosure, when the first issue happened I contacted Tomball Ford and they could get my car in for two weeks. TWO WEEKS! Unacceptable. I called Planet Ford and was able to take my car in immediately and got it back like new the next day. As far as the service staff, I haven't had better experiences anywhere else. They are knowledgable and mindful and it is always a pleasure dealing with them. So kuddos to Planet Ford. If I decide to purchase another vehicle in the future I will buy from them strictly based on my experience with the Service Staff. Thank you Craig Ellisor for your help today! You went the extra mile for me and I appreciate you! More
by EllenR
Employees Worked With
Craig Ellisor
July 12, 2016
Dependable I went to school when Ben and he is always willing to help. Any time I have had a question, he has always Been quick to answer and steered me In the r I went to school when Ben and he is always willing to help. Any time I have had a question, he has always Been quick to answer and steered me In the right direction! You can't go wrong! More
by Andie2005
Employees Worked With
Benjamin Hutzler
June 17, 2016
Car service over 2 weeks long Do not take your car in for Transmission services. I took my ford focus there and they said that they didn't have a transmission control module (TCM) Do not take your car in for Transmission services. I took my ford focus there and they said that they didn't have a transmission control module (TCM) part, said that they had to do a national back order. It's a Ford not a Ferrari, you're supposed to have parts ready to go..and not annoy your customers with having to call about 10 times in the same week for updates on the car. I requested an alternate vehicle as backup transportation, but my request was denied. I told them that they were the last people to put hands on its transmission and that they are responsible for the car breaking down again, they did not care, my needs were not met at all. I do not recommend this place at all. However, staff were professional at all times. I mean it's not like they had an option anyway. More
by Basshead4life
Employees Worked With
Jessica, crystal
May 26, 2016
Poor service Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone number and e-mail address... More
by RandyMc
May 19, 2016
Too bad I can't give negative stars Just a sorry service department...... Always feel like I am getting ripped off, overcharging for service and them doing more that what was asked, and Just a sorry service department...... Always feel like I am getting ripped off, overcharging for service and them doing more that what was asked, and paying more, of course...... The Service manager JC is a moron. They didn't honor their own coupons. Just overall bad experience. STAY FAR AWAY FROM THIS DEALERSHIP! More
by 2013f150
Employees Worked With
JC, one of the service managers.
October 09, 2015
Very pleased When I went into Planet Lincoln I was not planning on buying a new car. I was just checking a few of the vehicles to check out the look and before I When I went into Planet Lincoln I was not planning on buying a new car. I was just checking a few of the vehicles to check out the look and before I knew it I was setting down and getting serious. I had Anthony Moore and Marcus Stallings working with me. Both of them were really great to deal with. I have not had such an experience buying a car. I would recommend Planet Lincoln to anyone. They have friendly people in every department. Thank you Planet Lincoln. More
by Samantha39
Employees Worked With
Glen McAdams
