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Planet Ford - Service Center

Spring, TX

4.3
217 Lifetime Reviews Review Dealership

217 Reviews of Planet Ford - Service Center

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December 03, 2020

"I brought a fleet car in for repairs and gave them both..."

- AS

I brought a fleet car in for repairs and gave them both keys. When they returned the car it only had one key. I asked for both keys and they said that it is their policy to only take one key. I said I gave them both and they said they would look for it. Several emails later and still no key. I was told their GM was going to check video footage and that never happened. It wasn't even my car so why would I lie. They simply didn't care to resolve the issue. I will not be taking anymore of my companies cars back there.

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Recommend Dealer
No
Employees Worked With
Kristopher Dearing
Jan 05, 2021 -

Planet Ford responded

Thank you for reaching out to share your feedback. Our management team would like to look further into your concern, but we do need the full name associated with your visit and any additional details. Please e-mail the additional information to social@planetford45.com.

October 16, 2020

"The service dept is horrible. Wanted to charge me $829..."

- Clinthduke

The service dept is horrible. Wanted to charge me $829 for a job that my mechanic fixed for $20. People are rude and don't keep there word.

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Recommend Dealer
No
Employees Worked With
Brittney frederick
Oct 20, 2020 -

Planet Ford responded

Clint, at Planet Ford, customer satisfaction is always our #1 priority. We would like to thank you for reaching out to share your review. We have shared this with our management, as well. if you have any additional feedback, please do e-mail us at social@planetford45.com.

Oct 24, 2020 -

Clinthduke responded

I guess management doesn't care about customer satisfaction either. Sad to have been treated so poorly because the sales dept was amazing. Wont be going back to planet ford for any future purchases

September 23, 2020

"Sept. 14 service appointment made a few days prior...."

- mario.cassier

Sept. 14 service appointment made a few days prior. Keith, before asking any more questions, wants to send me to Quicklane. I refuse. He reluctantly deals with me. I mention a problem with 110V outlets which he seems to not understand. He finally looks at the mileage and I buy a premium 20 K miles $200 service package. Car is ready late same day. Car is returned dirty, trash inside, settings changed. No oil life sticker, oil life not reset in Ford app., Service points not recorded in Ford app. Suspicion tires were not rotated. Filed a complaint on their website on 9/20, nobody responding. Filed a scathing survey yesterday, nobody responds. Obviously nobody cares. Is it difficult to understand that a customer mistreated by service will NOT be back for a new car?? I won't! Mario Cassier

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Recommend Dealer
No
Employees Worked With
Keith, service advisor
Sep 28, 2020 -

Planet Ford responded

Mario, thank you for reaching out to share your review. Customer satisfaction is paramount and we value your feedback. This has been shared with our management team for additional review. Should you have any further details to share, please e-mail social@planetford45.com.

May 29, 2020

"Service Department Was Terrible"

- truetexan

Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER!

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Recommend Dealer
No
Employees Worked With
Anthony Gagliano
Jun 04, 2020 -

Planet Ford responded

TrueTexan, as we shared on another review posted, we appreciate you for taking the time to share your feedback. Our management team would like to look into your concerns, but we do need to know your name so we may look into the details. Could you please e-mail social@planetford45.com and include the full name associated with your visit and please reference this review. We thank you again for reaching out so we may further look into this matter.

March 31, 2020

"Service advisor was good but the workers forgot to put..."

- Cmomason

Service advisor was good but the workers forgot to put the oil change sticker on my window. They did get me in and out in a timely manner

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Recommend Dealer
Yes
Employees Worked With
Wendy
May 28, 2020 -

Planet Ford responded

Thank you for choosing Planet Ford in Spring for service. We greatly appreciate your five-star review. Please let us know if you need any additional automotive assistance.

March 26, 2020

"Great Customer Service. Very helpful and informative on..."

- eddjuany

Great Customer Service. Very helpful and informative on all my questions. Thank you during this time of uncertainty. Always reliable and great place to visit. Very clean.

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Recommend Dealer
Yes
Employees Worked With
Not listed
March 25, 2020

"I came in for a recall for my Ford Explorer."

- greggb

Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied with everything, thanks.

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Recommend Dealer
No
Employees Worked With
Monique at sales/service
Apr 21, 2020 -

Planet Ford responded

Hello Greg, your review is wonderful and we thank you for letting us know you had a great visit. Your stars show only one star, so we do want to make sure you are truly satisfied, we would greatly appreciate you updating the number of stars. Thank you!

March 22, 2020

"Oil change"

- Boone

Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Planet Ford!

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Recommend Dealer
Yes
Employees Worked With
Patrick Huygen
Mar 24, 2020 -

Planet Ford responded

Thank you for choosing Planet Ford in Spring for your service needs. We appreciate the opportunity to earn your business and are happy to read you were satisfied. Please let us know if we can ever be of additional automotive assistance.

March 18, 2020

"I have used the dealers in the past with good results but..."

- Laam

I have used the dealers in the past with good results but not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue.

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Recommend Dealer
Yes
Employees Worked With
Alan
Mar 24, 2020 -

Planet Ford responded

Thank you for sharing your feedback. We always want to do everything we can to assist our customers. If you have an unresolved concern, please e-mail social@planetford.com, Please include your full name, details and whom you worked with, Thank you.

March 17, 2020

"Excellent service and out in record time."

- beneve

Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates years ago and each time we go in he speaks to us and asks how we are doing- He has most helpful with the purchase and we have remained friends for some time now. I lke working with Donald Hansard for the service on our vehicle- He is quite knowledgeable and feel that he keeps track of our vehicle and tries to get us out in a timely fashion each time. I am an old car guy and know that he has not tried to oversell us as most dealerships do. Feel that our vehicle is safe in his hands.

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Recommend Dealer
Yes
Employees Worked With
Todd Yates and Donald Hansard
Mar 24, 2020 -

Planet Ford responded

Beneva, we thank you for choosing Planet Ford in Spring for your service needs. We are happy to read that Donald and our team were helpful and you were satisfied. Please let us know if we can ever be of additional automotive assistance.

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