Planet Honda
Golden, CO
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Barbara Procter made car-buying enjoyable! Barbara Procter was professional and helpful. She made the car-buying experience easy and enjoyable, which was definitely a first-time experience for Barbara Procter was professional and helpful. She made the car-buying experience easy and enjoyable, which was definitely a first-time experience for me with car-buying. I drove away with exactly what I wanted. More
CR-V: Overall a reasonable experience with a hiccup Price and process generally fair. No pressure. Did not care for the method of pricing the trade-in. The overview of all the new car features was a bit Price and process generally fair. No pressure. Did not care for the method of pricing the trade-in. The overview of all the new car features was a bit excessive, but maybe necessary for other customers. There was an issue with the trade-in with the original Audi financing on the trade (and probably dishonest Audi Financial Services), it was really hard to get a response from Planet Honda that there was a problem in the first place and second what the resolution was. Called or emailed the sales guy, sales manager, financing person and eventually I had to get the GM involved, where simple communication, acknowledgement of the problem, and what happening to resolve the issue would have been less stressful and less hassle. btw- this was our 3rd new car purchase from Planet Honda. Follow through, returning calls, or returning emails by Planet Honda would have raised this to a five star experience. I _might_ be back in a year for Passport, or I might try a different dealer if the Passport is still what I'm looking for. Undecided... More
Great fast service Planet Honda did the work in an hour and didn’t do any unnecessary work. They are friendly, and they text you A LOT. Go there. Planet Honda did the work in an hour and didn’t do any unnecessary work. They are friendly, and they text you A LOT. Go there. More
Excellent service Both the Honda Service Advisor and the technician provided excellent service. Matt was courteous and worked diligently to allow me to use the maximum Both the Honda Service Advisor and the technician provided excellent service. Matt was courteous and worked diligently to allow me to use the maximum coupon discount. I appreciate the video images that allowed me to see the work performed by technician. More
Awesome Ray Williams is super friendly and nice. I would recommend him for anyone buying a car. Planet Honda was fast, fair, and super easy purchase, when I g Ray Williams is super friendly and nice. I would recommend him for anyone buying a car. Planet Honda was fast, fair, and super easy purchase, when I go to buy another vehicle I will be looking here first next time!! More
Internet sale Sales person David Gonzalez Was making it out of town purchased from David 2015 Santa Fe, ask for pictures of imperfections in car, David sent 2 Sales person David Gonzalez Was making it out of town purchased from David 2015 Santa Fe, ask for pictures of imperfections in car, David sent 2 minor scratches. Purchased an airline ticket went to Denver 30 seconds after looking at the vehicle it was clear he missed many scrapes and the bumper was all chipped and scraped his response I guess I didn’t notice it. Also their response time returning a call can take up to two days. Do not try to make a online purchase out of town . Blane More
Very professional. Met our needs efficiently. A misunderstanding re appointment time Matt took care of it and got us out on time. Husband in wheelchair and Matt recognized our need. We appreciat A misunderstanding re appointment time Matt took care of it and got us out on time. Husband in wheelchair and Matt recognized our need. We appreciate his concern for our comfort. Also he found that we needed new brakes. More
Switching into a new lease. Jesse Olson went above and beyond when it came to helping me move into a new lease. During my first visit we got everything started, then I needed to Jesse Olson went above and beyond when it came to helping me move into a new lease. During my first visit we got everything started, then I needed to do some information gathering. At my second visit he helped make sure I walked out with a new lease. The service was amazing. More
Professional and thorough The service people are friendly and always do a good job. I have never had a bad experience. Problems are handled expertly and efficiently. The ser The service people are friendly and always do a good job. I have never had a bad experience. Problems are handled expertly and efficiently. The service bay is always extremely busy but I am acknowledged within a few minutes of my arrival and the service is performed in a timely manner. More
Great service Kyle Dykes was so helpful! Would recommend that anyone who wants to buy a new car comes and shops here! Great place, the whole family loves planet Hon Kyle Dykes was so helpful! Would recommend that anyone who wants to buy a new car comes and shops here! Great place, the whole family loves planet Honda! More