Planet Honda

Signing Appointment Ignored Such a heartbreaking experience with this company. After confirming the vehicle’s availability status I made a same-day appointment to come in and sig Such a heartbreaking experience with this company. After confirming the vehicle’s availability status I made a same-day appointment to come in and sign papers to purchase the vehicle as I live about 2 hours south of the dealership, financing was already set-up as it was a promise that if it was set-up the whole ordeal would take 60-minutes or less. I showed up at the time of my appointment only to find out that they were already in negotion with someone else when I got there. All 3 managers were told of my purchasing appointment that morning and made sure the car was pulled up, keys at the desk, and ready for me. I feel that my family was used as leverage to hurry up a sale for a walk-in purchaser. I notified the sales manager I was here for my purchasing appointment of the specific vehicle about 45-minutes prior to confirming the paperwork had just been signed, couldn’t he have notified that potential buyer that they messed up & stopped it before the paperwork began? Where is the integrity? All the GM, Sales Manager and Director of Business Development (whom set up my signing appointment) could say was sorry, with very little remorse. I was told on Saturday, when I first inquired about the availablity of the vehicle, that they are a family run shop that is very honest and happy to work with us. I feel that was a blatant lie and my soul feels robbed of my family’s time, energy and faith in customer service and humanity. Of all the managers, and then some, who knew we were coming to sign & prepared the vehicle for us, no one bothered to call us to see how far away we were, if we were still coming, etc. because they had another person interested. We were not given any courtesy or genuine remorse from all involved at this dealership. Beyond terrible experience. More

Planet Honda: Great Dealership! Everything felt “right” from the moment we walked in. Very nice new dealership; excellent, caring staff; large inventory; great website; very competit Everything felt “right” from the moment we walked in. Very nice new dealership; excellent, caring staff; large inventory; great website; very competitive prices; a very generous trade-in offer for our used car. We were looking at a Pilot to replace a Lexus RX. The Pilot ended up being a bit too large. We never have felt so bad about not buying a car! A special thanks to Barbara Procter, our sales consultant and a lovely soul. More

Very easy! I want to say the courtesy & professionalism was so nice to buy a car without a hassle. I appreciate the speed & care, thank you! A great experience! I want to say the courtesy & professionalism was so nice to buy a car without a hassle. I appreciate the speed & care, thank you! A great experience! More

Super Experience Went down to Golden to look at Honda's. Michael David was great to work with. No pressure and the salesman knew his stuff. Will definitely head bac Went down to Golden to look at Honda's. Michael David was great to work with. No pressure and the salesman knew his stuff. Will definitely head back to Planet Honda based on my experience. -Chris More

Great Experience "I have been looking for a car and decided to stop at Planet Honda. I met a sales person named Michael David. He was great!" "I have been looking for a car and decided to stop at Planet Honda. I met a sales person named Michael David. He was great!" More

Knowledgeable and courteous I had a lot of questions, and Michael was very knowledgeable, patient, and informative. I would and WILL recommend you guys. Very courteous staff! Tha I had a lot of questions, and Michael was very knowledgeable, patient, and informative. I would and WILL recommend you guys. Very courteous staff! Thank you! More

Always responsive We have had great experiences with the service department, in particular with Matt Hawley. He's responsive, friendly, and sees that our needs are met. We have had great experiences with the service department, in particular with Matt Hawley. He's responsive, friendly, and sees that our needs are met. More

Michael was very helpful and friendly . The prices are good and minimal haggling. I had an issue with my purchase and they bent i er backwards to nake it right. Thanks guys! . The prices are good and minimal haggling. I had an issue with my purchase and they bent i er backwards to nake it right. Thanks guys! More

Persistent in a good way! Came in a few months back to look at getting a truck, but it didnt work out. My dreams were dashed but my saleswoman Sarah did not give up and found s Came in a few months back to look at getting a truck, but it didnt work out. My dreams were dashed but my saleswoman Sarah did not give up and found something that DID work for me. I was introduced to the managers Darrick and Chad, and worked with Joe for signing the paperwork. Overall super pleased with the work Planet put in for me in getting me approved and in a new vehicle! More

Exceptional Vehicle Servicing I cannot say enough kind words about Service Advisor Matt Hawley. He was attentive to my needs as well as my vehicle’s, listening to my service concer I cannot say enough kind words about Service Advisor Matt Hawley. He was attentive to my needs as well as my vehicle’s, listening to my service concerns are and giving thorough answers. More