Planet Honda

Great experience buying a car Went to Planet Honda on 04/06 and everyone was very friendly and helpful. Antonio was our salesperson and I never felt pressured. I felt comfortable a Went to Planet Honda on 04/06 and everyone was very friendly and helpful. Antonio was our salesperson and I never felt pressured. I felt comfortable and purchased a vehicle from him. I believe I got a great deal and would not hesitate going to Planet Honda again. Thanks for making a stressful situation as comfortable as possible. More

Good overall Overall I'm happy because I got the price I wanted. David Brown was very friendly and reasonably knowledgeable. My only gripe it the amount of t Overall I'm happy because I got the price I wanted. David Brown was very friendly and reasonably knowledgeable. My only gripe it the amount of time it took to get through the process. We were there twice, once to negotiate and another to pick up the car. Each time we were there for three hours. A lot of that time was spent waiting for things to happen. I'm from CT. I emailed/talked to Honda dealers from Boston to north Jersey and Planet Honda gave me the best price. It was worth traveling. EDIT: I've downgraded the customer service and overall experience. Since I’m out of state I have a NJ Non-Resident Temporary Plate. It’s good for twenty days. I wanted to register it myself but my salesman (who is no longer with Plant Honda), his manager, the finance guy, and another manager all told me that since I’m financing part of it that they had to do the registration. They assured me that I’d have my plates within twenty days and that they would overnight them just to make sure. After several discussions I relented and let them do the registration. Well its twenty one days and still no plates. Starting 10 days before the temp expiration I started calling and sending texts to my salesman (not knowing he wasn’t there anymore) and the dealership. Nobody returns my voice mails or texts or got back to me when they said they would...or at all for that matter. I had to call them everytime. At the eighteen day mark I called the State of CT. It turns out they received the application from a “titling agency” they day before (day seventeen). They processed it that day and overnighted to the agency and I was even able to get the plate number (there is currently no backlog so there is currently a one day turn around). I was actually surprised that it only took about ten minutes to get the info After calling CT I called the dealership to find out what’s up. I started to get the run around and nobody had the answer. First I’m told the person who does out of state registrations is out. I had to request to talk to a manager twice before I got one. He said they didn’t have the plates and because they use an agency (not sure how the person who does out of state registrations fits into this) and had no way to check the status. I explained that’s completely untrue because I got the info from CT in about ten minutes. I figure that since I don’t know the process for this but was still able to get the info so quickly they should be able to easier than I can. I explained to him the time line and how CT didn’t receive the application until three days before the temp expires. He said if that’s the case they should get the plates the next day (day nineteen) and they’ll overnight it to me. I asked what I do about the expiring temp. He said to just keep driving and if I get a ticket they’d pay it. Yes, a manager at Plant Honda told me to drive illegally. I explained I need to travel out of state this weekend and I’m not willing to drive across several states with an expired paper plate. He promised they would overnight it today so I’d have them tomorrow before I go on my trip and that he would call me this morning. Well, big surprise, he didn’t call. Again, I had to call them only to find out he isn’t even today (or doesn’t come in ‘til later today...not clear on that). Apparently he couldn’t be bothered to ensure someone was taking care of my plates knowing he wasn’t going to be there. The person that answered the phone said the plates were there and they would send them out in a couple days. I had to go through the whole explanation again. The woman told me it usually takes up to 60 days to get out of state plates so this was pretty quick; which makes no sense because the temp is only good for 20 days and can’t be renewed. Either the people (multiple) who assured I would have them within 20 days lied or the woman on the phone was misinformed. Since the non-resident temp plate is only good for twenty days, I’ll give them the benefit of the doubt and go with the latter. Well she told me they would overnight them and call me with the tracking number. We’ll see if that happens. It appears once the sale is made they don’t put much effort into customer service. They should track all registrations to ensure they’re done on time. Once my salesman left there should have been someone checking sale to ensure everything is complete. They’re very disorganized and are very poor at returning calls once the sale is done. More

Excellent customer Service I went to Planet Honda to purchase a car for my daughter. Aladdin was professional, courteous and went out of his way to make the process easy. He w I went to Planet Honda to purchase a car for my daughter. Aladdin was professional, courteous and went out of his way to make the process easy. He was able to find us exactly what we were looking for and went out of his way to keep promises that were made. I would recommend Aladdin Agina to anyone looking for a friendly and knowledgeable sale person. More

Very satisfied Had been car shopping for 2 weeks came a cross several dealers that just didn't care . Walked into planet and antonio made me feel comfortable and hea Had been car shopping for 2 weeks came a cross several dealers that just didn't care . Walked into planet and antonio made me feel comfortable and heard me out n made several recommendation . After an hour was very and bought 2013 civic... More

New Customer It was my first time leasing a car at plant Honda I have been leasing cars all my life, they are outstanding!! My sales person David Brown was amazing It was my first time leasing a car at plant Honda I have been leasing cars all my life, they are outstanding!! My sales person David Brown was amazing made me feel very comfortable and was no pressure at all!! Thank u plant Honda for a comfortable exspirence..... More

OUR THIRD CAR FROM PLANET HONDA AND DEFINITELY NOT OUR LAST This was our third time going to Planet Honda and it was great. Our sales person Stephen March was amazing. Everytime we go we look for him, because h This was our third time going to Planet Honda and it was great. Our sales person Stephen March was amazing. Everytime we go we look for him, because he always takes care of us and makes every experience a great one. We tell him exactly what we want and he gets right on it. I would recommend him to everyone who is interested in leasing a car. Stephen works with you and your budget. You will leave feeling happy and comfortable with the car and price. My husband is thrilled with his new 2015 Honda Accord. More

excellent customer service Carlos Borbon was very professional and make my experience at Planet Honda amazing. He gave me a great deal in an efficient way.Thank you. Carlos Borbon was very professional and make my experience at Planet Honda amazing. He gave me a great deal in an efficient way.Thank you. More

Honda Civic Amir Rahmoun was helpful and understanding with my need to replace my vehicle. The service by Amir was great and I was able to leave with my new Honda Amir Rahmoun was helpful and understanding with my need to replace my vehicle. The service by Amir was great and I was able to leave with my new Honda Civic. The experience was pleasant and I am please with my new purchase. Thank you Planet Honda team. Cindy More

Great customer service Planet Honda always manages to exceed expectations! I have a been a customer for the past 10 years and they have always done everything to meet my lev Planet Honda always manages to exceed expectations! I have a been a customer for the past 10 years and they have always done everything to meet my level of financial comfort - plus everyone is so nice and pleasant. They also follow-up even after the sale has been closed! More

Buy out lease I bought out my lease. It lowered my payment. I'm very happy! Joe was really nice. I Look forward to buying my next car there. I bought out my lease. It lowered my payment. I'm very happy! Joe was really nice. I Look forward to buying my next car there. More