Planet Nissan

Henry Day is best salesman ever but avoid the service depart Henry was great but has left this dealership. Cliff in Finance is great. Knows what he's doing and is very friendly. Avoid the service department if Henry was great but has left this dealership. Cliff in Finance is great. Knows what he's doing and is very friendly. Avoid the service department if you can. Several times, I've spent over 2 hours sitting waiting for an oil change. I went in to get damaged trunk latch bolts replaced. They just screwed the same old damaged bolts back in. Jose argued with me about it until I forced him to actually replace them. Again, it took over an hour to get 2 bolts replaced. More

Karl ayerle I have had the best experience buying a car from karl ayerle he is honest and friendly and caring to my needs and took his time to find me the perfect I have had the best experience buying a car from karl ayerle he is honest and friendly and caring to my needs and took his time to find me the perfect car More

Horrible Customer Service Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try t Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try to talk to them they do not want to listen. I was supposed to receive a free oil change because I waited at the dealership for almost 4 hours for a simple oil change. Then when I asked about my car, they couldn't find it. Finally they brought me my car and do not do the free courtesy car wash like I requested. They then had the nerve to ask if I wanted them to wash it. I was not going to wait around any longer for a xxxx car wash. Also, everytime I have gone in for an oil change with an early appointment and waited for the car, it takes at least 1 1/2 hour or more. That is just ridiculous. More

This dealership just sees dollar signs...not people Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say th Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say that he could probably qualify me for a 0% interest loan. As I had put $5000 down on my Murano and had been making my monthly payments for a year, I had over $10,000 invested on a 7% interest rate/7 year loan. I owed $26,000. As I was planning on refinamcing through my credit union I was interested in hearing what could be done. At that time, Jonathan Fotie scheduled an oil change. I was in the waiting room getting while my car was being serviced...forgetting about finding the salesman but he tracked me down. What happened next is a blur that has changed my life in a very bad way. I didn't get refinanced, I was worked over by pros and ended up with the same exact car for $39,999! When I finally was able to get ahold of Mr. Fotie the next morning, he said there was nothing he could do but promised to talk with the finance guy, Mr. Siad. HE DIDN'T SAY ANYTHING! After filing a complaint with corporate who assured me that they would take the issue up with the dealership. THEY DIDN'T DO ANYTHING! I sent a certified letter to Mr. Syad and did get a response. I'm $13,000 underwater and there is nothing they can do now. Had the salesman, Jonathan Fotie, relayed the message, I would have gotten my previous Murano and life would be fine. As it is now my payments are $541 per month and I'm having trouble making the payments. My credit score has dropped 100 points! I have years and years of struggle ahead all because Jonathan Fotie wanted a bigger paycheck no matter what devastation he brought to me as a person. This and the lawsuit regarding their commercials is how Planet Nissan is #1 in sales. If you want a Nisan GO TO A DIFFERENT DEALERSHIP! More

Poor customer service I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it take I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it takes". He never came back on the phone. I thought he was rude because he should of told me 5 minutes or give me a lenght of time, so I asked to speak to his manager. A guy came on the phone named Tim. He said he's the parts manager. He had a bad attitude. He said WHATS THE PROBLEM! I told him. He never apologized for his worker. I told him I thought it was rude for his worker to not tell me how long he will keep me on hold. He SCREAMED at me and said, NO! YOU ARE RUDE!. He then slammed the phone in my face. He argued with me instead of apologizing to me. I called corporate and spoke to the VERY RUDE secretary Shawn Miller. She bragged about how her and Tim were both working there for 12 years today. She laughed in my face and said Brian Metzger is above Tim, but since Tim has worked there 12 years, then Brian wont' do do anything, so I would be wasting my time complaining. She laughed in my face again then hung up on me. This company is ran very poor. Don't buy any cars from here. Go somewhere else. More

nothing but a scam Biggest piece of trash. Gilbert Valenzuela is nothing but a scam. EVERYTHING he tells you is a LIE. Promises a whole lot of lies and doesnt give you a Biggest piece of trash. Gilbert Valenzuela is nothing but a scam. EVERYTHING he tells you is a LIE. Promises a whole lot of lies and doesnt give you all the information about your car. Now that all his lies became a promblem, he no longer works there. Be careful. HE GAVE A HORRIBLE REPRESENTATION FOR THE WHOLE PLANET NISSAN COMPANY. More

Do not buy from Planet Nissan Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I a Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I apply the brake. The first time I brought it in, hauled both babies across town 45 min both ways and had to rent a car because they couldn't say how long they would keep my car. Now I am back, for the same thing, paying for a babysitter and a rental because they didn't fix the problem I had when I first brought it in. There are a ton of other people here waiting. Doesn't look like they know how to take care of people. Next time I'll go with a different brand. Nissan? Do you care that Planet is making you look bad? More

It was excellent thanks to Paul I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every w I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every way I was so grateful to him for his service I want Nissan to know that he is a valueable employee to your company If I ever had to go back I would want him to help me again Thank you Zulma Cabassa More

Went in last night to look at a car I found on the internet that stated it was certified and the price of $1698, which is why I drove almost an hour to see it. When I arrived Robert stated that havin internet that stated it was certified and the price of $1698, which is why I drove almost an hour to see it. When I arrived Robert stated that having it certified was optional for an additional $995. I wanted to think about it so I left and went to look at another car elsewhere. Decided I wanted this car and went back to look at it again. I asked Robert if we could go over the pricing, so he came back after about 10 minutes with a print out and said this is the price, sorry. So he let me walk out without any negotiation, responsibility or cares. False advertising at its finest...I had the printout that said $16987 certified. Funny thing, it is now listed this morning at $17987 online...someone screwed up, but they should have honored the advertised price. I will not work with this dealership again...they lost a customer. No way to do business. More

The sales people lie and will not give you back your keys when they look at your vehicle for unless you threaten to call the police. Unfortunately someone from my family who was elderly did buy a used vehicl when they look at your vehicle for unless you threaten to call the police. Unfortunately someone from my family who was elderly did buy a used vehicle at this dealership and also purchased a protection package. While the service was performed the service people put a scratch in the front bumper and told my uncle not to report it to his insurance company because they would fix it at the dealership. Needless to say this promise was broken and my uncle also had his laptop computer go missing while the vehicle was being serviced. When he called the dealership to report the theft the service manager said they would get back to him but he had to call back several times before they just told him that it was on the form he signed "Not to leave anything of valve in your vehicle" and the dealership was not responsible for thefts. The dealership was more worried about responsibility than if they had a thief working for them servicing their customer's vehicles. So if you deal with these people after reading this review than you must like pain and to be ripped off. More