Planet Nissan - Service Center

I took my Frontier for an oil change, I didn't have a bad experience but I didn't have great experience. I called to the service department to schedule a appointment for my oil change, a young lady took the experience but I didn't have great experience. I called to the service department to schedule a appointment for my oil change, a young lady took the call and she just ask me the basic question like what I was calling for, I told Sonia Juarez that I was taking in my frontier for an oil change and ask if there was anything available for Saturday in the morning ? She really didn't say much, all she said I have a 9 or 10 am available and I told her 9 am would be great, All she said was okay and that was the end of the call. So I thought maybe she was very busy or she is not having a great day. I showed up to my oil change appointment at 9 am like Sonia scheduled me and service guy came to my car and ask if I had an appointment I told him my name and he said to wait a minute, then a young lady came( Sonia) to me and asked my name again and ask if I was going to wait for my truck or come back later. I told her I was going to wait and she said it would be about 2 hour wait. I walk to the lobby area to wait. I'm just telling you this story because this young girl Sonia maybe a nice girl but she needs to learn little about customer service and people skills, She make me feel like just she really didn't care to much about experience as customer, I was very upset about the whole experience, I was thinking at the time that I have been a customer with Planet Nissan for 10 yrs and have bought like 8 cars, there was a guy name Heat took really good care of me when it came down to service department, he was great with asking me questions about the car and just personal things as well. I was also thinking that I don't need to drive this far to get service on my truck Henderson Nissan is a lot closer to my home and my next car I buy I'll just go to Henderson Nissan as well. but when your upset you think of crazy things. I'm taking the time to write all this because it can take one person in dealership to lose a long time customer and the high management would have no clue what happen. My point to the whole story is this young lady Sonia Juarez doesn't realise what she did or she doing with customers she is talking to, I'm not trying to get this lady fired or in trouble but upper management is aware of my experience. More

Greeted @ Service Door by Ruben. Documented new vehicle Provided estimated time - as I was waiting for the vehicle Vehicle delivered near estimated time. Documented new vehicle Provided estimated time - as I was waiting for the vehicle Vehicle delivered near estimated time. More

good servicing. they inspected and mentioned all the things needs to be done. I have done fixing as much as possible. also participated in nissan rewards. they inspected and mentioned all the things needs to be done. I have done fixing as much as possible. also participated in nissan rewards. More

Amazing customer service no long wait! Great communication also washed my car and it’s not a 2024!!!!😂😉 Great communication also washed my car and it’s not a 2024!!!!😂😉 More

Great service. Professional staff. Excellent service time. I Appreciate everything from the entire team and thru the process Professional staff. Excellent service time. I Appreciate everything from the entire team and thru the process More

I always have a Great Experience when I get my car serviced. Ken V in Service is the BEST!! serviced. Ken V in Service is the BEST!! More

Custom service is good. I like it when I am .kept up to date, about what is going on. I like it when I am .kept up to date, about what is going on. More

Excellent service on my vehicle and Ken in the service department is very thorough and makes sure everything checks out. department is very thorough and makes sure everything checks out. More

Even though I’ve had an appointment for my last 2 oil changes, it has taken 2 hours to get my car back each time. This time they sent me a list of critical items I needed to have done which included rep changes, it has taken 2 hours to get my car back each time. This time they sent me a list of critical items I needed to have done which included replacing several fluids that were just replaced when I had the 90,000 mile servicing. When I told my service advisor, she told me they do that automatically if you are over 90,000 miles. This is a bad business practice in my opinion. More

Debbie Villan was a helpful and knowledgeable service representative and made my visit a pleasant one representative and made my visit a pleasant one More