Michael Fotie

Watching the "track you car" app for two an a half hours telling me the vehicle is waiting for parts and never updated, waiting that long for a basic oil change with an appointment is just unacceptable. tha telling me the vehicle is waiting for parts and never updated, waiting that long for a basic oil change with an appointment is just unacceptable. that's 2 1/2 hours out of my life I'll never get back. Planet Nissan service you need to do better. More

by nyhog Verified Customer Verified Customer

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Nino and everyone at the dealership was very attentive to my wants and needs. They helped me find a car that fit my needs and was within my budget. my wants and needs. They helped me find a car that fit my needs and was within my budget. More

by DIAZ_SCARLETT Verified Customer Verified Customer

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I went in for my 1st oil change and I was very pleased with the service. When I was getting to leave I remembered I needed help with my CarPlay so I walked back in and asked for assistance and Nick came with the service. When I was getting to leave I remembered I needed help with my CarPlay so I walked back in and asked for assistance and Nick came out with no hesitation and he fixed my issue by resetting it. More

by BACHA_62 Verified Customer Verified Customer

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Great customer service, which I really like and appreciate. Most of all , they finished the service work in a timely manner and professionalism. I was highly satisfied! Good job 👍 appreciate. Most of all , they finished the service work in a timely manner and professionalism. I was highly satisfied! Good job 👍 More

by ABEBEYOSEF2 Verified Customer Verified Customer

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Amazing experience as always. Ryan provides excellent customer service. I was there for oil change and also an issue with my car suspension system. Ryan provides excellent customer service. I was there for oil change and also an issue with my car suspension system. More

by salinasmisael Verified Customer Verified Customer

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While this service happened pretty quickly, I have some issues. First, the oil they used looks like reclaimed oil. It doesn’t look like new oil at all. When I first looked at it (checked the oil when I got issues. First, the oil they used looks like reclaimed oil. It doesn’t look like new oil at all. When I first looked at it (checked the oil when I got home) it looks dirty, like it’s been in there for 3000 miles already. I don’t think we’ll be taking our brand new car back there just because of that. The second issue is the tire pressure: why was my tire pressure set to 30psi? The maximum pressure recommended in the tires is 44psi cold. Why would they set the pressure 14psi below that? I would’ve set them at 35psi, citing the max cold pressure is for the max load rating, and since we’re not maximizing the load, there’s no reason to maximize the pressure. But 30psi…? That’s just too low, even if they were hot. We left for a trip the next day, and after driving in the Nevada heat for an hour the pressure was only 33psi. Too low is as bad or worse than too high. Train your techs better Planet Nissan, that is not only unacceptable, it’s unsafe! We have two more free services at your dealership, but we won’t be back if that’s how you guys do it. More

by MXHEAD69 Verified Customer Verified Customer

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They took me right in. Text ne when it was ready. Asked if I had any questions Text ne when it was ready. Asked if I had any questions More

by KAREN_RAMEY Verified Customer Verified Customer

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Horrible customer service and support! I dropped off my Nissan Frontier at 10:14 AM on Tuesday, August 18th for a 10:30 AM service appointment. At 3:19 P.M. I received a generic text askin I dropped off my Nissan Frontier at 10:14 AM on Tuesday, August 18th for a 10:30 AM service appointment. At 3:19 P.M. I received a generic text asking me to review and approve the service I requested (along with a list of other items that were identified during a Multi Point inspection). I called and asked the Service Advisor why I was getting a request 5 hours after I dropped off my truck to approve work that was supposed to be taken care of during my 10:30 AM appointment and he told me it was part of the dealership approval process. When I told him that I only wanted them to take care of the items I had made the appointment for, he told me no problem, but it would take 3 to 4 days before they would get the maintenance done...depending on when parts were ordered and arrived. I asked the Service Advisor why the dealership would make a service appointment for a specific date and time if they could not complete the maintenance during that period...or at least contact me to discuss how long it would take to get my truck repaired? He told me that "he's been doing this job for over 20 years and that's just the way it is". After talking with Service Advisor for a few more minutes he convinced me that without a doubt I should take my truck to a different dealership or service center for any current and/or future maintenance needs. More

by BUNSHEIM Verified Customer Verified Customer

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My service rep, Ken V is very prompt in providing service and updates. He also ensured that I was provided a rental during a recent repair. and updates. He also ensured that I was provided a rental during a recent repair. More

by KSOBASZEK Verified Customer Verified Customer

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The service department is exceptional they make you feel appreciated. My advisor Sonia is always professional and will always try to get me in whenever I've called. appreciated. My advisor Sonia is always professional and will always try to get me in whenever I've called. More

by MARGIE.ANDERSON Verified Customer Verified Customer

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