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Platinum Chevrolet

Santa Rosa, CA

4.4
437 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 437 reviews

August 30, 2025

First time serving my truck at Platinum Chevrolet, which I was very impressed with serves time as well as professionalism. More

by Oliva. R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2025 -

Platinum Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Chevrolet! Eric Rumsower, Service Manager

August 29, 2025

Service was good, facility was clean and nice waiting area. Service department ran on time More

by lteicheira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Platinum Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Platinum Chevrolet. Eric Rumsower, Service Manager

August 29, 2025

Miss underwing on my part alls good Thank you see you Tuesday good day By More

by Rpmre
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEITH BUTLER
Aug 29, 2025 -

Platinum Chevrolet responded

Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon! Eric Rumsower, Service Manager

August 29, 2025

Everyone was very nice and handled my vehicle in a wonderful amount of time. I am very happy and would recommend them toy friends More

by mariariverasixty4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Platinum Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Platinum Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Rumsower, Service Manager

August 26, 2025

I found platinum Chevrolet very accommodating. They took care of everything. I brought my car up there for which was its first major service. More

by HEISIGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Platinum Chevrolet responded

Thank you so much for your excellent review! We are so glad that Keith, Jose, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Platinum Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Rumsower, Service Manager

August 22, 2025

Jenny really hard to help purchase our new Equinox. Thank you Jenny, Mark and staff More

by cspjut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
We did not use service
Aug 22, 2025 -

Platinum Chevrolet responded

Thank you for choosing Platinum Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Daniels, General Sales Manager

August 22, 2025

We have bought several trucks and cars from them and will continue to be back because of the excellent service. We recommend them to other business and friends and family’s often. It truly is a great re More

by james@jawbiz.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Hunt
Aug 22, 2025 -

Platinum Chevrolet responded

Here at Platinum Chevrolet, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Daniels, General Sales Manager

August 21, 2025

Keith Butler is a very knowledgeable, exceptionally courteous, responsive service professional. I thank him for being a very commendable professional. However, I will never buy as much as a toothpi More

by Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Platinum Chevrolet responded

Thank you for providing this feedback. We are happy to hear that your experience working with Keith was a positive one; however, we never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. David Barnes, General Manager

Aug 25, 2025 -

Platinum Chevrolet responded

We did read your review in its entirety and were left with only the assumption that there was much more to the story aside from floormats that you were requesting after the deal was done and complete to be thrown in at no additional cost. So, we reached out for additional clarification, however it seems there is no new additional information. And your threat to post to as many places as possible seems like an extortion threat because we declined to give them to you for FREE... although I think we did mention that you have GM points credited to your account for the sale that should almost cover the entirety of the cost of the floormat. As the facts stand understanding it correctly... we've always provided fair, trustworthy and professional service work for years, but because we would not agree to give something away for free after-the-fact when the entire sale/purchase process was transparent, professional and thorough you are completely unsatisfied with us? We understand your stance and wish it wasn't that way, but wish you all the best. -David Barnes, General Manager Platinum Chevrolet dbarnes@platinum-chevy.com

Aug 26, 2025 -

Chevy responded

Now you are outright misrepresenting, lying? About the circumstances of the August 2022 sale. The conversation and commitment regarding the floor mats was one of the first items discussed including your immediate commitment to replace all occurred WELL BEFORE later picking up the car and deal was finalized and vehicle paid for. Separate days. I purchased car even though I “write off” your integrity. Your response plus your past performance actually confirms why you should be the last resort if the several Chevrolet dealers in the area. As for your pretense of a stellar relationship I repeat as you were the closest and it involved only GM $$ I used you ONLY for warranty service which involved no payment from myself. The one incident involving non warranty service the Napa dealer did an excellent job. All in line with my personal commitment to never have a penny of my money cross your threshold. Your attitude demonstrates the dishonest nature of your attitude toward customers. Cheat then lie about it so much that you even escalate a customer review that calls you out. By the way the points for purchasing the new car were never mentioned as the callous means by which you were swapping out the mats the original unused mats entering your inventory available for sale. That comment another example of your disgusting business and customer relationship attitude. Clearly demonstrates how you and your sales operation thinks. My desire to advise as many consumers as possible if the risks of doing business with you is NOT AN EXTORTION ATTEMPT as I asked for nothing from you and I want absolutely NOTHING from you however now you have accused me (publicly) of a criminal offense David Barnes.

Aug 26, 2025 -

Platinum Chevrolet responded

Thank you for further clarification. We understand your stance and wish it wasn't that way, but wish you all the best.

August 21, 2025

Keith provided professional customer service. He represents what proper professionalism and customer service should be. More

by jamesdodds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Platinum Chevrolet responded

Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon! Eric Rumsower, Service Manager

August 21, 2025

Had a great experience with Mark, Tim and Caesar at Platinum Chevrolet..Love my new truck! More

by WILSON8155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Tim, Caesar
Aug 21, 2025 -

Platinum Chevrolet responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Platinum Chevrolet! Scott Daniels, General Sales Manager

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