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Platinum Chevrolet

Santa Rosa, CA

4.6
384 Reviews

3001 Corby Ave

Santa Rosa, CA

95407

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Showing 384 reviews

July 12, 2019

Sensor replacement A tire sensor malfunctioned and the alerts came up every time I started the Bolt EV. I got an appt the next day and the sensor was in stock so the rep More

by Love my BOLT EV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gentry
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Platinum Chevrolet! If there is anything else we can do for you, please feel free to give us a call.

July 12, 2019

45k service Had my 45k mike service. Said it usually takes 10 hours so would be done tomorrow. However I was having trouble finding a ride and was dreading having More

by MBRONSERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN COX
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience with our Service Team especially Jason! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

July 08, 2019

Inspection before trip. Went in for a check up before a family vacation trip. I was kept informed and was out in a about an hour. Great and fast service. More

by LEANNB1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Bagnall
Aug 26, 2019 -

Platinum Chevrolet responded

Thanks for the great review! We try to ensure quality customer care by providing comfortable facilities and friendly service to our guests. It's good to know that we were able to meet this commitment during your visit. We look forward to seeing you next time!

July 04, 2019

Great Service Platinum has been taking care of my GMC Yukon for 11 years. John Cox is a great guy to work with. He is very knowledgeable and gets the work done. More

by EKLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN COX
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Platinum Chevrolet! We will share your feedback with John. If there is anything else we can do for you, please feel free to give us a call.

July 02, 2019

Excelente Great place everyone so friendly will be recommending to friends and family everything well explained spoke our language (Spanish) when we were there More

by roseliaapolinar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GERRY M, OSCAR PEREZ, TIM HUNT
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience with our Sales Team especially Oscar! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

June 30, 2019

Great Oscar and all the team of platinum Chevrolet are great they answered all my questions great quality of vehicles and whats most important the honesty t More

by CAMPOS.MARIA456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OSCAR PEREZ
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you for sharing your positive experience! We're so pleased to hear that you enjoyed your visit at Platinum Chevrolet Santa Rosa with our team. We hope to see you soon!

June 28, 2019

Waiting, waiting, and more waiting. Was told a 1-2 hour appointment. 4 hours went by with no call. Called several times and was put on hold and never picked up again. Had to call back se More

by Paulsturdevant
Recommend Dealer
No
Employees Worked With
Chris? Maybe
Jun 28, 2019 -

Platinum Chevrolet responded

Thank you for your feedback. While we do strive to provide prompt feedback, I do realize it can be frustrating when you are waiting to hear about your vehicle. When you set the appointment it was originally scheduled for a 1-2 hour visit, however at the time of check in based on the current shop capacity we did relay that there could be a delay. Part of what took some additional time is that the technician was looking into a charging issue for you which we did not charge any diagnostic fees for. We have spoken to the advisor in an effort to increase the frequency of communication to ensure a more informed visit for future appointments. I apologize that your experience was not up to expectations, but I can assure you we are working each and every day to try to be better than the last.

June 27, 2019

Great service Chris is very helpful and super nice. Goes out of his way to make sure you understand things.. I never have a problem getting an appointment and he More

by LEANNB1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Bagnall
Aug 26, 2019 -

Platinum Chevrolet responded

Thank you for taking the time to let us know about your experience with Chris! If you have any further needs or questions, please give us a call. We're always happy to help!

June 25, 2019

John’s the best! Truly outstanding service, very easy and pleasant to deal with. Could not recommend highly enough, a positive and convenient experience, the shuttle s More

by GENCE.ALTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN COX
Jun 26, 2019 -

Platinum Chevrolet responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the team. I'm glad we were able to take care of you. It was our pleasure!

June 25, 2019

Time for an oil change Brought my car in for oil change. John was awesome like always. I did take about close to two hours of a wait to get the car. More

by ISA_AVIGAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN COX
Jun 26, 2019 -

Platinum Chevrolet responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. We will share your feedback with John. Best wishes, Team Platinum Chevrolet

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