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Platinum Chevrolet

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.4
746 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 746 reviews

July 26, 2025

Service was great from start to finish. Was able to get ride home and to pick up. More

by home08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
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Jul 26, 2025 -

Platinum Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Platinum Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Eric Rumsower, Service Manager

July 26, 2025

They do good work but in my opinion are slow. The check in people don’t always respond to questions or asks. More

by kingdad27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
Report | Print
Jul 30, 2025 -

Platinum Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Eric Rumsower, Service Manager

July 25, 2025

Craig and his team were efficient and professional. I would highly recommend buying your next car from Platinum Chevrolet. More

by Air Technology West
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig
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Jul 25, 2025 -

Platinum Chevrolet responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Chevrolet! Scott Daniels, General Sales Manager

July 24, 2025

Thanks for everything odin is a very nice person and I will be able to get the help with my car when I need it More

by mike_lucy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Odin
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Jul 24, 2025 -

Platinum Chevrolet responded

Thanks so much! We look forward to assisting you in the future, have a great day!

July 24, 2025

The service department intake clerks seem like they’re trying to ensure the dealership doesn’t have to fix anything and gave me reasons why none of my requests were covered under my $4,000 warranty. I’ll More

by andrealdorfman
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their names but will look on my paperwork when I return from my vacation
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Jul 24, 2025 -

Platinum Chevrolet responded

Hi there, we have exchanged communication on this issue previously. However, the A/C issue we found your vents to be closed and then opened them and found the rest of system to be working properly. Secondarily the windshield washer issue we found the bottle physically damaged which your service contract will not cover. We get compensated to fix cars... that how we keep the doors open, but we also have to make sure we're doing things the right way and by the book. Feel free to reach out to me directly if you have further concerns not covered here. Thank you, David Barnes, General Manager, Platinum Chevrolet dbarnes@platinum-chevy.com

July 24, 2025

Great Odin was very nice and informative. Would have been great to update us on our car a bit sooner so we could have planned for having our car another day in the service center. More

by fyango
Recommend Dealer
Yes
Employees Worked With
Odin
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Jul 24, 2025 -

Platinum Chevrolet responded

Thank you so much for your review! We are so glad that Odin had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Eric Rumsower, Service Manager

July 24, 2025

Excellent service. I was greeted promptly and my vehicle was ready at the promised time. More

by PENELOPEBARNES76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rumsower, KEITH BUTLER
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Jul 24, 2025 -

Platinum Chevrolet responded

You are the best, thank you for taking the time to leave us this awesome review! Have a great day!

July 24, 2025

Great, quick service and kind, helpful personnel! It was so nice to be able to take the shuttle too. More

by LINDAGREENSPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEITH BUTLER
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Jul 24, 2025 -

Platinum Chevrolet responded

Thank you for the great review! Have a wonderful day!

July 24, 2025

Worst experience at a dealership. Inconsistent recommendations on a brake job , full flat rate pricing, and lack of knowledge on service writing More

by slockabey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSE DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit, however I'm unable to find record of your visit with us to look up your repair. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. David Barnes, General Manager

July 08, 2025

He made it very easy and was very clear about everything He is very awesome! More

by caitlinlavezzo
Recommend Dealer
Yes
Employees Worked With
Josh Moreno
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Jul 08, 2025 -

Platinum Chevrolet responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Daniels, General Sales Manager

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