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Platinum Chevrolet

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.6
556 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 556 reviews

November 04, 2025

Platinum Chevrolet at Santa Rosa always treats me with respect and urgency. Everyone there is attentive to your presence. I know that my vehicle is taken care of completely at Platinum Chevrolet. It’s jus More

by prokolekutu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Platinum Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Rumsower, Service Manager

November 03, 2025

Horrible! I had to walk around your parking lot looking for my car. Very cold and unwelcoming environment More

by mpivaral28
Recommend Dealer
No
Employees Worked With
KEITH BUTLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEITH BUTLER
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Nov 03, 2025 -

Platinum Chevrolet responded

We're very sorry to hear about your experience during pickup for your vehicle. We will certainly be having internal conversation and training reminders of our processes. We'll get this addressed and be better for it, so we appreciate the feedback! Have a great day.

Nov 06, 2025 -

Platinum Chevrolet responded

We're very sorry to hear about your experience during pickup for your vehicle. We will certainly be having internal conversation and training reminders of our processes. We'll get this addressed and be better for it, so we appreciate the feedback! Have a great day.

November 02, 2025

Quick. No haggling. Just what I needed. No I'm done. If you ask me again I'll give you a 1. More

by scottconnors2012
Recommend Dealer
Yes
Employees Worked With
Lakitta
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Nov 03, 2025 -

Platinum Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Platinum Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Scott Daniels, General Sales Manager

November 02, 2025

Eventually they gave me the good deal they advertised. I did have to insist on the deal as advertised. More

by NO27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2025 -

Platinum Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and Jose. Please don't hesitate to let us know if we can be of further assistance. Eric Rumsower, Service Manager

November 02, 2025

Good service. Not a good text wrong . Said car was done but got to dealers and car was not done. But not to long wait. Ride provided picked me up to return to deal More

by danjwow
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEITH BUTLER
Report | Print
Nov 04, 2025 -

Platinum Chevrolet responded

Well thank you so much for that feedback! We will certainly have some training and conversations with the staff to make sure we have more focus on customer needs versus personal opinions, so we apologize for that. We appreciate you taking the time to let us know. Have a great day and we look forward to serving you again in the future (minus the tacky side conversation)!

November 01, 2025

great service especially from Keith. He explained what the service includes and answered my questions. More

by ca624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2025 -

Platinum Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Rumsower, Service Manager

October 31, 2025

My entire experience at Platinum Chevrolet exceeded my expectations, from service drop off, to shuttling me back home, it was a seamless and quick process. More

by Privateemail2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Odin
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Oct 31, 2025 -

Platinum Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Platinum Chevrolet. Eric Rumsower, Service Manager

October 31, 2025

The service was explained clearly and completed in a timely manner. The advisor was pleasant and polite. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Odin Mena-Borja
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Oct 31, 2025 -

Platinum Chevrolet responded

Thank you, Kathleen, for choosing Platinum Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Rumsower, Service Manager

October 31, 2025

I take all my vehicles to Platinum Chevrolet. They communicate well and do great work. If they mess up they make it right. More

by mitchelljasonj1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Platinum Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Rumsower, Service Manager

October 30, 2025

I do not feel Platinum is honest nor loyal to their customers based my experience More

by dflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEITH BUTLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2025 -

Platinum Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message to dbarnes@platinum-chevy.com with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Barnes, General Manager

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