Platinum Ford

Terrible Experience I purchased a new 2019 F150 Lariat FX4 from Platinum Ford on 12/20/2019. I went in without an appointment and the process took time which is expected I purchased a new 2019 F150 Lariat FX4 from Platinum Ford on 12/20/2019. I went in without an appointment and the process took time which is expected but the online price for the truck was not what they actually wanted for the truck. The online price took into account every rebate Ford offers and there is no way to qualify for every exemption. We came to a price that I believe was fair but the entire process took almost 6 hours. There was no sense of urgency from any member of the dealership to get my new truck ready and get me out of there. The real trouble started when I took the truck back to get my bed liner installed that was part of the purchase of the new truck. After having the truck for 6 days I went to pick it up and the bed liner install was terrible. There was over spray on my cab and on my rear window. They made no attempt to remove the box link plates installed in the bed so there is no liner under them and they are covered in liner, the button for the lighting in the bed was covered with liner and the overall install was very poor. When I pointed it out and went to talk to the sales manager I was told that the shop they used had messed up another truck the week prior and that they would send it somewhere to get it fixed. The sales managers barely even looked up from there computers and never once offered to go look at the truck with me to see my concerns. The salesman I dealt with had the truck taken to a sister dealership where they got 95% of the overspray off my truck(not all of it) and where they corrected some of the install and uncovered the bed bolts and the light switch in the bed. They did not remove the box link plates or clean the bed liner off of them so the box link tie downs cannot be installed. The truck has been through the make ready area 3 times for a "detail" and has never once been returned to me clean. I took the truck back from them and will have someone else fix the issues and will never return to the dealership again. Through the process I called and left messages for the General manager as well as spoke to the sales manager and no one could even be bothered to return my calls while they had my truck trying to fix their mistakes. Jacob was my salesman and he did his best to try to solve the issue but if you cannot even inspect a customers truck before returning it to them, that shows just how much you care about service after the sale. More

Excellent and Proper Service Michele knew I had a super busy work schedule. She was able to send me all the information needed to consider purchasing my new vehicle. She was very Michele knew I had a super busy work schedule. She was able to send me all the information needed to consider purchasing my new vehicle. She was very poilte and more than helpful. More

Technical Service Bulletin I was having an issue with the steering on my 2018 F350. I took it in for repair work and found there was a technical service bulletin on my truck. Pa I was having an issue with the steering on my 2018 F350. I took it in for repair work and found there was a technical service bulletin on my truck. Parts have been ordered, but, unfortunately they will take 6 to 8 weeks to arrive. Jason, the Service Advisor, and the dealer parts manager have done outstanding work in an attempt to get my truck safely back on the road. I'm looking forward to the parts coming in so the truck will be back to 100%.. Hopefully, they will arrive earlier than projected. More

Great experience. Ask for mike, service writer. Went in to have warranty work done, found other odds and ends needed repair. mike wrote them up and all was taken care of. Work on the vehicle was don Went in to have warranty work done, found other odds and ends needed repair. mike wrote them up and all was taken care of. Work on the vehicle was done right, and in a very timely manner. Will go back if i ever need repairs on my vehicle. More

Back to normal. Driving from Forney over to Terrell for shopping, I ran over an object on the road, which quickly cut down the right front tire. I was approximately Driving from Forney over to Terrell for shopping, I ran over an object on the road, which quickly cut down the right front tire. I was approximately 1 mile West of the Platinum Ford dealership. I called my insurance company to take my car to the Ford dealership. It took awhile to get it there, but once I got there Micheal went to work. I had installed a new set of Toyo tires a year earlier, and asked him to replace the damaged tire, with the same brand. With a few phone calls, he found the correct size, and it was delivered about an hour later. He then provided us with a loaner car. We had just got back home, and Michael called to say that the car was ready. So we returned and pickup up my car. Platinum Ford in short time what had been a disaster for the past four hours stuck out on the road. Thank you to all the Platinum crew involved. More

The guys in sales went above and beyond to assure I was happy with my new truck. Very pleased. My son bought a truck from them too and one of my other boys will coming in January for his purchase. Highly r happy with my new truck. Very pleased. My son bought a truck from them too and one of my other boys will coming in January for his purchase. Highly recommended! More

2018 Mustang first oil and filter change Oil change and filter, tire rotation. Well done. This was the first oil change for my 2018 Ford Mustang GT. Michael remembered that I purchased the Oil change and filter, tire rotation. Well done. This was the first oil change for my 2018 Ford Mustang GT. Michael remembered that I purchased the Mustang, how nice. More

Great customer experioence and quick financing Polite,friendly, helpful, and Sweet hospitality. Driving the car after the service was Really a great improvement! Would recommend this dealership to Polite,friendly, helpful, and Sweet hospitality. Driving the car after the service was Really a great improvement! Would recommend this dealership to my friends . Thank you More

work done faster than told service has improved a lot since platinum took over.can be trusted more than when randall noe had it.parts are pretty high tho..friendly service has improved a lot since platinum took over.can be trusted more than when randall noe had it.parts are pretty high tho..friendly More

Great Service! Took my car in on Friday afternoon for a non-warranty issue and they stuck to the labor hours they estimated. Got me in a loaner car and back on the Took my car in on Friday afternoon for a non-warranty issue and they stuck to the labor hours they estimated. Got me in a loaner car and back on the road in no time! Felt like they respected my time and didn't give me a run around. They even suggested I go ahead and get the oil changed and tires rotated since the car was already there. Very straight forward and able to get on with my day! More