Platinum Ford

Excellent and Proper Service Michele knew I had a super busy work schedule. She was able to send me all the information needed to consider purchasing my new vehicle. She was very Michele knew I had a super busy work schedule. She was able to send me all the information needed to consider purchasing my new vehicle. She was very poilte and more than helpful. More

Technical Service Bulletin I was having an issue with the steering on my 2018 F350. I took it in for repair work and found there was a technical service bulletin on my truck. Pa I was having an issue with the steering on my 2018 F350. I took it in for repair work and found there was a technical service bulletin on my truck. Parts have been ordered, but, unfortunately they will take 6 to 8 weeks to arrive. Jason, the Service Advisor, and the dealer parts manager have done outstanding work in an attempt to get my truck safely back on the road. I'm looking forward to the parts coming in so the truck will be back to 100%.. Hopefully, they will arrive earlier than projected. More

Great experience. Ask for mike, service writer. Went in to have warranty work done, found other odds and ends needed repair. mike wrote them up and all was taken care of. Work on the vehicle was don Went in to have warranty work done, found other odds and ends needed repair. mike wrote them up and all was taken care of. Work on the vehicle was done right, and in a very timely manner. Will go back if i ever need repairs on my vehicle. More

Back to normal. Driving from Forney over to Terrell for shopping, I ran over an object on the road, which quickly cut down the right front tire. I was approximately Driving from Forney over to Terrell for shopping, I ran over an object on the road, which quickly cut down the right front tire. I was approximately 1 mile West of the Platinum Ford dealership. I called my insurance company to take my car to the Ford dealership. It took awhile to get it there, but once I got there Micheal went to work. I had installed a new set of Toyo tires a year earlier, and asked him to replace the damaged tire, with the same brand. With a few phone calls, he found the correct size, and it was delivered about an hour later. He then provided us with a loaner car. We had just got back home, and Michael called to say that the car was ready. So we returned and pickup up my car. Platinum Ford in short time what had been a disaster for the past four hours stuck out on the road. Thank you to all the Platinum crew involved. More

The guys in sales went above and beyond to assure I was happy with my new truck. Very pleased. My son bought a truck from them too and one of my other boys will coming in January for his purchase. Highly r happy with my new truck. Very pleased. My son bought a truck from them too and one of my other boys will coming in January for his purchase. Highly recommended! More

2018 Mustang first oil and filter change Oil change and filter, tire rotation. Well done. This was the first oil change for my 2018 Ford Mustang GT. Michael remembered that I purchased the Oil change and filter, tire rotation. Well done. This was the first oil change for my 2018 Ford Mustang GT. Michael remembered that I purchased the Mustang, how nice. More

Great customer experioence and quick financing Polite,friendly, helpful, and Sweet hospitality. Driving the car after the service was Really a great improvement! Would recommend this dealership to Polite,friendly, helpful, and Sweet hospitality. Driving the car after the service was Really a great improvement! Would recommend this dealership to my friends . Thank you More

work done faster than told service has improved a lot since platinum took over.can be trusted more than when randall noe had it.parts are pretty high tho..friendly service has improved a lot since platinum took over.can be trusted more than when randall noe had it.parts are pretty high tho..friendly More

Great Service! Took my car in on Friday afternoon for a non-warranty issue and they stuck to the labor hours they estimated. Got me in a loaner car and back on the Took my car in on Friday afternoon for a non-warranty issue and they stuck to the labor hours they estimated. Got me in a loaner car and back on the road in no time! Felt like they respected my time and didn't give me a run around. They even suggested I go ahead and get the oil changed and tires rotated since the car was already there. Very straight forward and able to get on with my day! More

Truly a great experience! I had an oil leak with my new mustang and the got me in immediately! No waiting at all... I was very impressed with the urgency in which they had to take care of my problem. It mustang and the got me in immediately! No waiting at all... I was very impressed with the urgency in which they had to take care of my problem. It ended up being something minor and got me on my way! The service man at the counter was awesome. I think his name is Mike! Well done!!! More