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Platinum Volkswagen
Hicksville, NY
1,015 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,015 reviews
November 27, 2012
Doreen was a pleasure she was honest and knowledgable about Volkswagen. She made buying my new jetta so easy. I look forward to recommending people to her and dealing with her again when my lease is up. about Volkswagen. She made buying my new jetta so easy. I look forward to recommending people to her and dealing with her again when my lease is up. More
by Brenda2005
Employees Worked With
Doreen Preshlock
Helpful November 27, 2012
After recently purchasing a used Jetta, we are extremely happy that we bought from Platinum. Doreen was extremely nice, helpful, and stuck with her word. She always had a smile on her face and was willing t happy that we bought from Platinum. Doreen was extremely nice, helpful, and stuck with her word. She always had a smile on her face and was willing to help no matter what we asked. I HIGHLY recommend going to Platinum Volkswagen for your next car, whether it be new or used! More
by Jordan.S
Employees Worked With
Doreen Preshlock
November 14, 2012
I felt Aj was very good at replying back to my questions. I was very pleased with the service. THis will be my third car and I look forward to doing business with you in the near future! I was very pleased with the service. THis will be my third car and I look forward to doing business with you in the near future! More
by cattonito
October 26, 2012
My experience with Platinum Volkswagen was awesome! It was quick and easy and left me saying "Where's the catch?". The great thing was, that there wasn't one. Juan and David made the experience very stres was quick and easy and left me saying "Where's the catch?". The great thing was, that there wasn't one. Juan and David made the experience very stress free and enjoyable, which is very rare these days. I will definitely be returning to this dealership when my lease is up! More
by mike08
October 24, 2012
I had an amazing expierience with both David and Juan at Platinum Volkswagen in Hicksville, NY. They were both friendly and honest with me from the very beginning and explained everything to me in great det Platinum Volkswagen in Hicksville, NY. They were both friendly and honest with me from the very beginning and explained everything to me in great detail. They are both willing to work with you in getting the best deal for you which is much appreciated. The atmosphere at Platinum Volkswagen is so wonderful and I felt very happy when leaving knowing I was making the right decision in leasing my 2013 Jetta. They also did several follow up calls inquiring how my expierence has been so far with my car and I thought that was so nice. I strongly recommend this dealership to whoever is interested in buying/leasing a Volkswagen, you will not be dissappointed. More
by joannad1129
October 17, 2012
I had a great experience working with Platinum Volkswagen (Hicksville, NY). The team exceeded my expectations in terms of finding me the perfect car (AJ), securing me the best rates (David) and walking me th (Hicksville, NY). The team exceeded my expectations in terms of finding me the perfect car (AJ), securing me the best rates (David) and walking me through how every feature in the car operates (Jim). They also reassured me that our relationship doesn't end at purchase, but they will be there for me should any issues arise with the vehicle. The team and product at Platinum Volkswagen is stellar and I highly recommend them to anyone looking for quality product and service. More
by rmanis719
October 16, 2012
They still have my car and I will need to take them to court. My wife's VW was hit while parked. The young driver was just learning how to drive. An accident report was prepared by local police. Thinki court. My wife's VW was hit while parked. The young driver was just learning how to drive. An accident report was prepared by local police. Thinking the damage was minimal we accepted the father of the driver's offer to repair the car. My wife got repair estimates and Platinum VWs was the lowest. The father of the new driver wrote a check out to Platinum VW for the amount listed on the repair estimate. My wife presented the Accident Report and check at the very beginning of the process. She was told to keep the check and pay with it once the car was repaired. Well, the car took a longer period of time to repair then promised. And, there was additional damage discovered. And, a mysterious oil leak developed. And a belt needed to be changed The "lowest bid" was no longer low. When I went to pick up the car, Platinum VW would no longer accept the check. Even with a police report that contained the verified driver's information, as well as the registered owner of the other car. When I pointed out that Platinum VW should have pointed this out when the check was first presented to them, they said they were sorry. But they would not release the car unless I paid for the damage. The Service Manager wanted a copy of the other's Drivers License. When I pointed out that there is a police accident report containing that information and more, verified by a police officer, he did not care. So bedsides the additional damage they found, and the oil leak, and the belt, Platinum wanted me to pay for the original damage on top of it. No money, no car. I walked home. I then contacted John Morgan. I had to call him again and he stated that he could not help me. More
by rlerner
Employees Worked With
Service Manager and "Dee"
October 14, 2012
I received a call from AJ after request on line for information on leasing a car. AJ made this process very simple and he was very honest and patient in helping with obtaining the right price for the information on leasing a car. AJ made this process very simple and he was very honest and patient in helping with obtaining the right price for the vehicle. The staff at Platinum was very friendly and quite helpful, they took time to explain so one can make the right decision excellent customer service.Josh Lever was also very helpful along with Debra who was patient in explaining the details of the electronic functions in the vehicle. I have visited others dealerships in past years for new vehicles and my experience at Platinum was the best. I would definitely recommend this dealership.Thank you all at Platinum. More
by ladinurs59
October 14, 2012
To say my experience with Platinum VW in Hicksville , NY was terrible would be an understatement. If you are looking for a used car - RUN FAST and RUN FAR. But even if you are looking for a new car, just as was terrible would be an understatement. If you are looking for a used car - RUN FAST and RUN FAR. But even if you are looking for a new car, just ask yourself - if Platinum would stand behind their attorneys on used car that had issues, what makes you think they wouldn’t do that if you had any issues on a new car? I bought a 2009 Beetle convertible from salesman Doc Perin, that was a CPO - certified pre-owned vehicle - with only 19k in mileage on it. Less than ONE-HOUR into my ownership, the front headlight fell out of the car and could have caused a serious accident as the light got wedged underneath the car that was behind me. I had to take off work the next day to make sure there weren't any other problems with the Beetle, but there were - the remaining headlight wasn't working (manual or daytime running light), a windshield wiper blade was defective and I had problems with the switch that controls the convertible top. This was all within the first 24-hours. The owner, Josh Lever, said he “felt terrible”, but all he wanted to do was fix the car and kept directing me to his service manager. There was a point where I was willing to keep the car as long as he was willing to work with me and back his product by adding to my short two-year extended warranty. Again, he offered nothing in terms of an additional extended warranty and directed me to his service manager. I was finally forced to pick up the car, after they lawyered up on me with a threatening letter. After I picked my car up I quickly figured out they had put additional test drive miles on it and left my gas tank near empty. In addition, on the day I finally picked up the car, they intimated I was lying about the whereabouts of a second key that I left at the dealership. Upon calling me back, there was no apology, just an admission that they had found the extra key. There is a reason they are called used car dealers. Every bad thing you've ever heard about them was true in my experience and as it turns out Lemon Laws don't protect the public as much as you think. I would NEVER use this dealership nor buy VW again as my efforts to come to an acceptable solution with this dealership or VW themselves were turned on deaf ears. More
by buyerbeware8
Employees Worked With
Josh Lever, Doc P
October 08, 2012
I went to VW knowing exactly what i wanted, down to the extras and color. I also had a 2 week deadline. Doc and VW were able to locate the exact car i needed, have it shipped, and ready for me in time. D extras and color. I also had a 2 week deadline. Doc and VW were able to locate the exact car i needed, have it shipped, and ready for me in time. Doc was very patient in trying to find a loan for me (I have THE worst credit ever). I'm usually not very fond of car salesman but Doc and everyone at VW were very friendly and easy to deal with. I am going to recommend VW, and more importantly, this dealership, to everyone that I know. I absolutely love my new Jetta TDI and am glad i found such an amazing dealership to purchase it from. More
by Julie Nuccio
Employees Worked With
Doc P
