Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Platinum Volkswagen
Hicksville, NY
1,015 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,015 reviews
September 06, 2012
Great service and follow up. I really felt taken care of and confident that if any problems are to occur I can count on the employees there to take care of me. and confident that if any problems are to occur I can count on the employees there to take care of me. More
by ALCAN
Employees Worked With
Nick Baker
Helpful September 03, 2012
Very welcoming and fair, friendly staff and makes you feel comfortable the entire time of purchase. Overly accommodating and clean facility. I was also offered a ride to and from the local Hicksville tra feel comfortable the entire time of purchase. Overly accommodating and clean facility. I was also offered a ride to and from the local Hicksville train station. I also very much enjoyed the gentleman who went over the car with me one last time before leaving the lot--older gentleman with a beard--he was very knowledgeable in an older model car. I couldn't be happier! More
by Green Beetle
September 02, 2012
We had gone to another dealership and didn't like the way we were treated so off we went to Platinum Volkswagen in Hicksville. Within moments of entering, we were warmly welcomed and patiently listened to a we were treated so off we went to Platinum Volkswagen in Hicksville. Within moments of entering, we were warmly welcomed and patiently listened to as we explained our needs. We were then paired up with DOC and this is where the ordinary became the extraordinary. DOC is an amazing man, I couldn't believe he was a car salesman ... Doc actually cares genuinely about people (and animals) and you are not just a "dollar" sign to him. Doc gave us all the time we needed to decide, he answered a gazillion questions with a great sense of humor. John bought the Golf TDI on that day (saturday) and we picked it up on wednesday. Totally a stress free, pleasurable, professional experience from start to finish. And everyone in that dealership was friendly and helpful !!! Such a lovely change from the otherwise "money" hungry "will tell you anything you want to hear to get a sale" world. THANK YOU DOC AND EVERYONE AT PLATINUM VOLKSWAGEN IN HICKSVILLE:) More
by Pascale T.
Employees Worked With
Doc P
August 26, 2012
A few weeks ago, I decided I wanted to trade in my 2006 Jetta for a newer one and just had to have a red one. Fortunately for me, my internet search lead me to Platinum VW, where they had the exact car I Jetta for a newer one and just had to have a red one. Fortunately for me, my internet search lead me to Platinum VW, where they had the exact car I was looking for. Absolutely everyone I dealt with at the dealership was professional, friendly, courteous and extremely knowledgeable about their product. They made what could have been a nerve wracking experience a total delight for me. Cudos to a GREAT staff and exceptional service! LOVE my new(er) car! More
by 1dancer
Employees Worked With
Jim Fry, Charlie Monti
August 08, 2012
I bought a used Passat wagon from a good friend who was leaving for Germany and had trouble transferring the CPO warranty from his name to mine and was dealing with VW of America tryng to straighten it out leaving for Germany and had trouble transferring the CPO warranty from his name to mine and was dealing with VW of America tryng to straighten it out. I called Platinum VW and was transferred to Joanne Marsala who grabbed the bull by the horns and helped me straighten out the situation in a very professional manner. I then brought in the car, where they repaired, inspected, and returned to me my car in A-1 condition. Thank you Platinum VW and Joanne. I'm sure I'll be back should any problem arise, or if I need service. Terry Tebaldi More
by ttebaldi
Employees Worked With
Joanne Marsala
July 25, 2012
Amoung all dealerships I have had dealings with, including BMW, Cadillac and Infiniti, the staff at Platinum is by far the finest. They make the sales and service experience a true pleasure. This wa including BMW, Cadillac and Infiniti, the staff at Platinum is by far the finest. They make the sales and service experience a true pleasure. This was my third auto purchase from this dealership so that in itself should explain why I think they are tops. A truly remarkable group of people who take pride in what they do. More
by saferbunch
Employees Worked With
Doc P
July 13, 2012
The MOST positive car buying experience for the second time in a row!!! My family and i are now forever in love with our passat and I can't wait to trade in my other car for a second Volkswagen!! You guys time in a row!!! My family and i are now forever in love with our passat and I can't wait to trade in my other car for a second Volkswagen!! You guys offered complete satisfaction at platinum!!' So happy with all your work!!! More
by Fatsoula
July 01, 2012
David Quintero, and the whole environment at Platium VW, is a pleasurable expeience. This goes for a pressure free sales experience to the efficiency at which the whole crew gets the deal done once it has b is a pleasurable expeience. This goes for a pressure free sales experience to the efficiency at which the whole crew gets the deal done once it has been agreed to. I can easily say this is the best dealership experience as it is now our second time purchase with Platinum VW and having unsatisfactory experiences with other dealerships in past purchases. More
by Beretta226
June 19, 2012
I was very impressed with my recent visit to Platinum Volkswagen, where I bought a new VW Tiguan. David Quintero, was an expectational sales representative and he made my car buying experience a pleasur Volkswagen, where I bought a new VW Tiguan. David Quintero, was an expectational sales representative and he made my car buying experience a pleasure. He was fair, honest, and extremely helpful. I would highly recommend David and Platinum Volkswagen! More
by Beach2222
June 13, 2012
We had been looking for Per-owned VW Golf/Rabbit from dealers and private sellers in the past weeks until we walked into Platinum VW sales center. We went there to see a CPO VW Rabbit listed on their web dealers and private sellers in the past weeks until we walked into Platinum VW sales center. We went there to see a CPO VW Rabbit listed on their website and Juan Caguiat was our sales Consultant who showed us the car and went trough the whole purchasing process with us. Juan is very friendly and pleasant to work with. We didn't feel any pressure from him pushing us to buy the car, but instead he listened to our needs and helped us to work on our budget. David Quintero, the General Sales Manager, was the one we negotiated the price with. He is also very friendly and, most of all, he is reasonable to give room to negotiate and he actually gave us a very good deal! So, it turned out we decided to buy the car the same day after we saw the car and we went next day to drive the white Rabbit home. It's a pre-owned car, but the condition is great, and plus it comes with a full 2-year/24K warranty from VW. (we purchased an extra 6-year warranty, as Robert, the finance manager, gave us a good deal). Also, when we picked up the car, we met Jim who gave us a thorough walkthrough of car, which made us feel so great that the people worked there really cared about their customers. In short, we're very pleased to recommend Platinum VW to you guys who are having trouble to find a decent car. It is a trustworthy dealer! More
by JadeC
