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Platinum Volkswagen
Hicksville, NY
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,039 Reviews of Platinum Volkswagen
November 11, 2017
Prompt , excellent service I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,S I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,Steve Fox is great. Always explains what my vehicle needs..and doesn't need at the time. The services are performed correct every time and always within the window of the estimate. The waiting area is clean.. coffee was fresh and so were the donuts. They are and will continue to be my go to service department for my wife's Volkswagen! More
by Tiguan11
Employees Worked With
Steven Fox
October 28, 2017
FANTASTIC! My experience the other day at the Platinum service center was exceptional! MY service man Steve was informative, knowledgeable, polite, experienced My experience the other day at the Platinum service center was exceptional! MY service man Steve was informative, knowledgeable, polite, experienced and had my car done exactly when he said he would. I would like to add that the young man, Deivis, that returned my car to me was extremely polite and courteous. He is certainly an asset to your dealership! More
by MLF123
Employees Worked With
Steve in Service and Deivis Holguin
October 12, 2017
Great staff and service! Love the people at VW. John Grossman is fantastic. However, I'm not very happy that my extended warranty did not cover this $700 repair. Love the people at VW. John Grossman is fantastic. However, I'm not very happy that my extended warranty did not cover this $700 repair. More
by DaveO
Employees Worked With
Doc Perin, John Grossmann, Doc P, Moses Quiroz
October 09, 2017
Still have problem getting my second key So far my key issue has yet to be resolved and its been a big inconvenience.I have spent 2 of my days off trying to get a second key to my car which I So far my key issue has yet to be resolved and its been a big inconvenience.I have spent 2 of my days off trying to get a second key to my car which I picked up on june 30. Today is oct 9. More
by Keyman1010
Employees Worked With
John Grossmann, JOSEPH RICCOBENE
September 27, 2017
Vw service for 2013 ve jetta 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the i 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the ignition) - not related to the 50k sevice done. Steve fox/ service advisor helped me to order the parts at no cost but will only have to pay for labor. They will call when parts are delivered for installation. More
by jmigsvw47
Employees Worked With
No, Steven Fox
September 22, 2017
Fast, Easy and Friendly!!! Platinum Volkswagen took bad situation for me and turned it into a great one. My last car was recently totaled (it was a 2016 VW Passat). After seeing Platinum Volkswagen took bad situation for me and turned it into a great one. My last car was recently totaled (it was a 2016 VW Passat). After seeing how safe and unharmed the people in the car were my wife and I didn't hesitate to get another Passat. The staff at Platinum couldn't have been better. The owner even came out and helped me once he knew what my situation was. How many places have the owner greet you??!! Josh, Manny, Joe and Bill were so friendly and helpful. Not only was the service they provided top notch but when it was all over my brand new car cost me less than what I was paying for my old car!! I couldn't be happier and I recommend everyone to see the friendly faces at Platinum Volkswagen! More
by Thaddius
Employees Worked With
Josh, JOSEPH RICCOBENE, Bill Q, Manny Lucas
September 16, 2017
30,000 miles service great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not ne great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not need anything else. More
by peter jeffrey maslin
Employees Worked With
Steven Fox
September 14, 2017
80k service Platinum VW is the best service location. Very accommodating and helpful. I will always use them now. I have used other VW service locations but this Platinum VW is the best service location. Very accommodating and helpful. I will always use them now. I have used other VW service locations but this place has been the best. Thank you Platinum. See you again. More
by Jacky
Employees Worked With
Tony Basile
September 14, 2017
took me in as walk on no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. been no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. been happy with every service visit. More
by subeguy
Employees Worked With
Steven Fox
September 12, 2017
Service Car/service Agent John is terrific. Very helpful and personable. I appreciate his time and cooperation. Thank you for a great experience. Will definitely return whe John is terrific. Very helpful and personable. I appreciate his time and cooperation. Thank you for a great experience. Will definitely return when necessary. Larry Gelb More
by LG
Employees Worked With
John Grossmann
