Plattner's Arcadia Chevrolet Buick

Bait and Switch from Website Pricing Advertised ( 2 )2017 Buick Envisions on website; called the salesperson and stated that we were coming up to see them (45 minutes away) only to learn Advertised ( 2 )2017 Buick Envisions on website; called the salesperson and stated that we were coming up to see them (45 minutes away) only to learn that the 2nd car was at their other location?!! We test drove a 2017 Buick Envision Certified with 1300 miles which was advertised on their website for $19,984.00 with applicable discounts. Upon learning that our trade didn't qualify for their trade assistance discount of $2,000.00, we agreed to pay the $21, 984.00 for the vehicle. Once they learned we were interested in the vehicle, the price jumped to $22,984.00 as their lowest price. This is a classic bait and switch scam. There are other vehicles and we won't be buying from them...but feel compelled to alert other potential purchasers of the scam artists that they are.....buyer be ware!! More

Outstanding service I bought my vehicle at Plattner's several years ago, and have used their service ever since. I have found their service to be excellent on every occa I bought my vehicle at Plattner's several years ago, and have used their service ever since. I have found their service to be excellent on every occasion. All of the employees I have had contact with have been extremely friendly and helpful. I highly recommend Plattner's. More

Worst Buying Experience EVER! This car was the most ill-prepared used vehicle that I have ever purchased. When I took delivery of it and drove it out of town, first the fuel gauge This car was the most ill-prepared used vehicle that I have ever purchased. When I took delivery of it and drove it out of town, first the fuel gauge suddenly failed. Then the right turn signal stopped working. The vehicle had a significant vibration to it, despite asking the dealership to balance the wheel at my expense. Upon arrival in Jacksonville, FL, I took the car to a repair shop. The shop found that multiple failed fuses caused the fuel gauge failure. The gauge worked after the replacement of the fuses. The turn signal/ DRL light failed because the housing had melted and someone had tried to repair it by duck taping the socket to the housing. After replacing he housing & lightbulb, the turn signal was repaired at a cost of over $200. Upon returning to Indiana, I took the vehicle to the Corp HQ of Tire Rack to address the vehicle vibration. Upon inspection, Tire Rack discovered that ALL BALANCING WEIGHTS had been removed from the wheels. It appeared that someone had started to balance the wheels, but never finished! More problems followed! More

Maintenance Check Was preparing for the long drive home towing a 5th wheel after spending the winter in the Arcadia area. All work was completed to my entire satisfacti Was preparing for the long drive home towing a 5th wheel after spending the winter in the Arcadia area. All work was completed to my entire satisfaction. More

I am very happy with the level of service. Everyone in the service department is very friendly and knowledgeable. It is well worth the drive from Deep Creek to Arcadia when the level of service Everyone in the service department is very friendly and knowledgeable. It is well worth the drive from Deep Creek to Arcadia when the level of service is this great! More

Love my Equinox From Sharon, to Lori, to the parts department, I was treated with respect and professionalism. I bought here before and knew I would buy here again. From Sharon, to Lori, to the parts department, I was treated with respect and professionalism. I bought here before and knew I would buy here again. More

All good! Sharon is great! I am happy with Encore. Sharon really makes getting vehicle a pleasant experience. Signing contract was good also. Thank you! I am happy with Encore. Sharon really makes getting vehicle a pleasant experience. Signing contract was good also. Thank you! More

Lack of Integrity and Horrible Customer I am an active duty service member and was working with them to purchase a car and ship to me out of state. We ran through the numbers and realized I I am an active duty service member and was working with them to purchase a car and ship to me out of state. We ran through the numbers and realized I had a better financing deal through my own bank we agreed to move forward with the purchase and gave them $1k over the phone to hold the car until all the paperwork could be overnighted to me as well as sent the information for them to request the funds from my bank. A few minutes after sending them everything I got a call back stating that they could not honor our purchase amount due to a $235 discount they originally agreed upon (USAA Buyers Program) and was told that the GM yelled at him for agreeing to the deal and if I don't pay an extra $235 I need to forget about the car because they can't loose that money in addition to the $500 kickback loss from not financing through them. He was very unprofessional and tried to make me feel like an idiot for caring about the unethical price change. The next day Derrick, sales manager, called and said that the previous guy was incompetent and he would send over an email with a detailed list of all the fees so we could move forward with the deal. I'm still waiting on said email, good thing I was able to purchase another vehicle with people that seemed like they wanted my business. More

"Had a Great experience" Set up an appointment for a Saturday morning to look at and test drive a beautiful Buick Regal. When arrived Allen had it ready to go. Allen introdu Set up an appointment for a Saturday morning to look at and test drive a beautiful Buick Regal. When arrived Allen had it ready to go. Allen introduced my wife and I to Dale T. Dale took great care of us and answered all the questions that we had. By that afternoon we were driving out of the parking lot with a Buick Regal. Have enjoyed the experience and the the car. Thank you! More

Best dealer!!! Got the best price in the state! Was in and out in 2 hrs!!!! Everyone was so nice and had a large selection of vehicles. Keep up the good work!! Got the best price in the state! Was in and out in 2 hrs!!!! Everyone was so nice and had a large selection of vehicles. Keep up the good work!! More